Exam 3 Flashcards
What are the conflict management styles?
- avoidance conflict
- competitive style
- accommodate to parent’s perspectives
- collaboration style
What is avoidance conflict?
Avoiding the conflict
What is accommodate to parent’s perspective style?
Giving in to what the parents want
Collaboration style?
opportunity to see better outcomes and build more effective relationships with families. Shared ideas, look at alternative perspective together and manage differences constructively
What does the first in S in SOLVES stand for?
Setting up the meeting and invite student and family
What does the O stand for?
Orienting to the meeting purpose and process. What would be an inviting set-up for a meeting (sit in a circle, single purpose)
What does the L stand for?
Listen and clarifying participants concerns and blocking blame
What does the V stand for?
Validating and checking for consensus about concerns . Not using “all or nothing words” can inhibit progress. Use hopeful words
What does the E stand for?
Expanding solution ideas
What does the last S stand for?
Setting up an action plan and follow-up
What is direct blocking?
“not my fault” we are not here to blame anyone we are here to come up with a solution
What is reframing blocking?
Change the perspective and put a positive light on it
What is probing?
Looking for a reason why they did it
What is refocusing?
changing the discussion
what is illustrating?
Asking and giving an example of the situation
What is validating?
Recognizing the others concern and looking at the positive
What is agreeing?
Agree with the person and their perspective
What are the 5 steps for family/school problem solving
- Structuring
- Listening
- Brainstorm
- Consensus building (win-win)
- Action plan
What is the step 1 for family/school problem solving?
Structuring, following steps of SOLVES
What is the step 2 for family/school problem solving?
Listening
- pay close attention to what is being said
- ask for clarification
- repeat what you are hearing
What is step 3 for family/school problem solving?
Brainstorm- develop a list without judgment
What is step 4 for family/school problem solving?
Consensus building
- all members heard
- honesty is sharing concerns and feelings
- all members give support and are willing to implement the decision as if it were their own