Exam 3 Flashcards
The matrix model combines elements of both the functional and the divisional organizations, has dual lines of authority, and is designed to encourage the sharing of information.
true
Middle managers set the organization’s direction and make decisions that impact everyone
false
The chain-of-command principle is a philosophy where each employee reports to and is accountable to only one manager.
false
Horizontal structures can be categorized as either centralized or decentralized.
false
Autonomy is the level of individual discretion an employee has to make decisions.
true
The implicit and explicit power that a manager or employees has to fulfill an organizational function or role is known as his/her:
authority
A _________________ is a group of independent companies that organize themselves to appear as one large entity.
network organization
A vertically organized structure of power relationships where the top level holds the most power and resources is called:
a hierarchy
The number of employees that a person directly manages is known as the:
span of control
The synchronization of an organization’s functions to ensure the efficient use of resources in pursuit of goals and objectives that must take place to achieve the company’s mission is:
coordination
An expectation that team members are responsible for their activities and must report outcomes transparently is known as:
accountability
A work arrangement in which an employee is given flexibility in terms of work location and often hours as well is:
telecommuting
A predefined structural order of authority that determines how decisions are made and communicated is called:
a chain of command
A visual document that communicates how a company is organized is:
an organizational chart
A poorly designed organizational structure can result in:
- slow decision-making
- confusion among employees
- a lack of cohesiveness among different departments
A highly adaptive structure defined by horizontal integration, distributed decision making, and employees with a high degree of generalization is referred to as:
an organic organization
Using the best parts of the vertical and horizontal models to deal with specific situations may allow organizations to be more:
adaptive
Independent workers that supply organizations with talent for projects or time-bound objectives are known as:
free agents
Which of the following is NOT an approach to departmentalization?
network
Which of the following is an example of a differentiation technique?
specialization
Benefits are non-monetary compensation in the form of health insurance, pensions, paid vacation, etc.
true
Employment-at-will dictates that employees can quit their jobs at any time and employers can terminate employees at any time, so long as a good reason can be provided.
false
Internal recruiting is the method of creating a pool of existing employees who may have the qualifications to fill required job vacancies.
true
It is okay to ask about pay, time off, and benefits in an interview.
false
Feelings and emotions of workers have a direct impact on their motivation and productivity.
true
The process of negotiation between employers and trade unions usually with respect to pay, working hours, and working conditions is known as:
collective bargaining
Which type of performance appraisal is intended to assess training and development needs?
360-Degree Review
The organizational functions that deals with people-related issues such as recruitment, performance management, benefits, training, employee motivation, safety, and administration, while ensuring compliance with employment and labor laws is:
Human resources management
A written account of specific tasks, duties, and responsibilities required within a particular role is called a:
job description
Which of the following is NOT one of the five phases of the ADDIE approach to training?
Intervention
what are the five phases of the ADDIE approach to training?
- Analysis
- Development
- Design
- Implement
- Evaluation
A purposeful effort by an organization to create equal employment opportunities for minority groups and women is known as:
affirmative action
A performance ____________ is the process of measuring and assessing an employee’s performance objectively and providing feedback to that employee.
appraisal
Which of the following is a reason why top talent employees may be inclined to seek new opportunities?
- Lack of detailed performance reviews and feedback
- Generational differences
- Inadequate training
- Being surrounded by people who do not suit the working environment
Employees’ skills and expertise gained by education and training that increase economic value for employers is known as:
human capital
______________ is the process that assesses the level of skills and abilities possessed by an individual to perform a specific role.
Selection
What is a question that you should NOT ask when in an interview?
What does your company do?
A new employee orientation where workers acquire the skills, knowledge, and behaviors to aid transition into an organization is known as ________________.
onboarding
Who is most affected by the “glass ceiling” effect?
Both women and minorities
A strategic, deliberate approach to attracting new, highly skill workers and developing the abilities of existing employees to meet current and future organizational objectives is:
talent management
Questionnaires or tests that measure an individual’s personality, intelligence, and aptitude are known as:
psychometric tools
Teams become more effective at completing complex and creative tasks when they are working as a unit.
true
Both formal and informal teams form to accomplish individual tasks or to collaborate on processes that lead to achieving defined outcomes.
True
Conflict is always detrimental to a team’s morale.
False
Socialization occurs during the “norming” stage of group development.
True
Functional teams are also known as horizontal teams.
False
Why do organizations emphasize the use of teamwork?
- Increase productivity and morale
- Enhance decision making
- Improve company performance
During which stage of group development are some norms first established?
Forming
The process two or more parties with differing objectives, desires, or perspectives go through to find a mutually agreeable solution is known as:
negotiating
A purposeful group formed to accomplish a project, task, or goal is a:
team
Role __________ may be described as confusion that arises from an employee not understanding the expectations, intentions, or purpose of his or her position.
ambiguity
The degree to which individuals in a working group exhibit loyalty and norm consistencies is:
cohesiveness
A working group formed by an organization’s management to achieve specific, agreed upon strategies, plans, and outcomes is an example of a(n):
formal team
Open discussion and the freedom to air opinions within a comfortable environment describes which characteristic of effective teams?
Good communication
This working group is comprised of management and staff with the purpose of minimizing performance errors and variance.
Quality circle
A person with a strong ________ to/with a group has a perceived connection to the group based on purpose, demographics, function, and other intangible dimensions.
affiliation
A formal, longstanding working group with representation from diverse divisions, departments, and levels of authority is known as a:
cross-functional team
Which of the following is NOT one of the characteristics of effective teams?
A “majority rules” mentality
Which of the following is NOT a way to make meetings more effective?
Always move forward with a planned meeting, even if there is no defined purpose
Which of the following is NOT one of the strategies to increase team performance according to the text?
Knowledge sharing
Which of the following is some of the characteristics of effective teams?
- Clear purpose
- Good communication
- Healthy conflict
Which of the following is are some ways to make meetings more effective?
- Find ways to discourage lateness
- Set time limits for the meeting
- Set an agenda and distribute it ahead of the meeting
Which of the following is some of the strategies to increase team performance according to the text?
- Recognizing excellence
- Performance development
- Effective meetings
