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COMS 210 > Exam 3 > Flashcards

Exam 3 Flashcards

1
Q

What is the other name for the pragmatic view?

A

Interactional view

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2
Q

Who came up with the interactional view?

A

Paul Watzlawick

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3
Q

According to Paul Watzlawick, what is the family?

A

a system

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4
Q

Who was the Palo Alto group inspired by

A

Gregory Bateson

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5
Q

Who wrote “The Pragmatics of Human Communication”?

A

Watzawick, Beavin, and Jackson

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6
Q

What two things did “The Pragmatics of Human Communication” hugely influential in?

A

1) interpersonal communication

2) family studies

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7
Q

What is family homeostasis?

A

A drive for things to stay the same

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8
Q

What is the major underlying issue in communication

A

one cannot not communicate

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9
Q

Communication equals?

A

content+relationship + (identity)

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10
Q

What else is content?

A

Report

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11
Q

What else is relationship?

A

Command

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12
Q

What is content?

A

What is said

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13
Q

What is relationship?

A

How it is said

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14
Q

Which of the two is non-verbal?

A

Relationship

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15
Q

Which of the two is based on verbals?

A

Content

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16
Q

Is content digital or analogical?

A

Content tends to be digital

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17
Q

Is relationship digital or analogical?

A

Analogical

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18
Q

What does the world blame for people’s actions?

A

their environment

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19
Q

What does the world reject about the reason for people’s actions?

A

Individual motives and personality traits determine communication in the family.

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20
Q

What is an axiom?

A

self-evident truth

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21
Q

What ALL is content?

A
  • report
  • what is said
  • verbal
  • digital
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22
Q

What ALL is relationship?

A
  • command
  • How it is said
  • Non-verbal
  • analogical
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23
Q

Every family has ____ rules

A

different

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24
Q

What is the status quo?

A

The way things are

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25
Q

Family homeostasis is unspoken or?

A

tacit

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26
Q

Collusion?

A

Secretive agreement

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27
Q

What does relationship do for content?

A

relationship communicates the content

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28
Q

What does digital mean?

A

Symbols that needs to be learned

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29
Q

What does analogical mean?

A

Looks like what it is.

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30
Q

What is metacommunication?

A

Messages that tell us how to interpret messages.

31
Q

What are relational messages?

A

tell others how to interpret content messages.

32
Q

What are the two patterns that relationships follow?

A

symmetrical or complementary

33
Q

What does the complementary pattern mean?

A

Goes along with

34
Q

What is the complementary pattern of communication??

A

one up, one down, one up, one down.

35
Q

What is one up?

A

being in charge of the conversation.

36
Q

What is one down?

A

letting someone have the power.

37
Q

Symmetrical pattern of communication?

A

Both people try to be in charge (one up one up) or (one down, one down)

38
Q

What is a neutral pattern of communication?

A

No power control

39
Q

Punctuation in a relationship

A

an on-going cycle

40
Q

How can a punctuation style relationship stop?

A

if one person stops what they are doing permanently.

41
Q

What is a double bind message?

A

Person is saying one thing but body language is saying another. Either decision made will be a bad one.

42
Q

Who was studied when looking at the double bind message?

A

schizophrenic children

43
Q

Reframing in a relationship requires?

A

mentally changing attitude toward a situation.

44
Q

Mechanistic approach compares organizations to what?

A

a machine

45
Q

Mechanistic approach says that people, things, etc. are what?

A

replaceable

46
Q

Mechanistic approach is the ___ approach

A

most traditional

47
Q

Who is in charge in that mechanistic approach?

A

The boss

48
Q

What kind of communication is used in the mechanistic approach?

A

Downward

49
Q

How is the chain of command structured in the mechanistic approach?

A

strict, like the military

50
Q

How flexible is the mechanistic approach?

A

There is little to no flexibility

51
Q

Human relations approach compares organizations to what?

A

a family

52
Q

What does the human relations approach look at?

A

social and psychological needs of people

53
Q

What is the human relations approach motivated by?

A

happiness

54
Q

Human resources approach is based off of the idea that what?

A

people want to be better workers and better people.

55
Q

What motivates people according to the human resources approach?

A

people motivate themselves

56
Q

What is more important than happiness according to the human resources approach?

A

satisfaction

57
Q

What do people like according to the Human resources approach?

A

self-fulfillment and self-motivation

58
Q

Who is the manager in the Human resources approach?

A

a facilitator

59
Q

What kind of communication is used in the human resources approach?

A

Open communication

60
Q

Key words for the systems approach

A
  • connections
  • networks
  • synergy
61
Q

What kind of dependence is required in the systems approach?

A

Interdependence

62
Q

What kind of communication is important in the systems approach?

A

feedback

63
Q

Is the systems approach formal or informal?

A

Both. and based on formal and informal meetings

64
Q

What is coordinated in the systems approach?

A

coordination in people, elements, and people

65
Q

What is another name for the systems approach?

A

general systems approach

66
Q

The cultural approach is all about what three shared things?

A
  • Shared meanings
  • Shared values
  • Shared sense-making
67
Q

The political approach is all about what two kinds of power?

A
  • Overt

- Covert

68
Q

What does overt mean?

A

Open

69
Q

What does covert mean?

A

Secretive

70
Q

What is the critical theory and who did it start with?

A

it is very influential today. Started with Marx.

71
Q

Why do people organize themselves?

A

to deal with uncertainties of life

72
Q

Two people who studied the cultural approach to organization?

A

-Clifford Geertz and Michael Pacanowsky

73
Q

What is Geertz famous for studying?

A

Bali cock fighting

COMS 210 (5 decks)

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