Exam 3

Question 1

The most comprehensive U.S. law regarding
worker safety. It was enacted in 1970.

Answer 1

Occupational Safety and Health Act (OSHA)

Question 2

The most obvious examples of sexual harassment involve ________________, meaning that a person makes a benefit (or punishment) contingent on an employee’s submitting to (or rejecting) sexual advances.

Answer 2

Quid pro quo harassment

Question 3

What act applies to organizations that employ 15 or more persons working 20 or more weeks a year and that are involved in interstate commerce, as well as state and local governments, employment agencies, and labor organizations?

Answer 3

Title VII of the Civil Rights Act of 1964

Question 4

In 1967, Congress passed the ________________, which prohibits discrimination against workers who are over the age of 40.

Answer 4

Age Discrimination in Employment Act

Question 5

The concept of _________________ implies that employees are resources of the employer.

Answer 5

Human resource management

Question 6

An effective incentive pay plan should have ______________ linked to _______________.

Answer 6

Performance measures; The organizations goals

Question 7

On average, out of every dollar spent by a company on employee compensation, more than _____________ go to employee benefits.

Answer 7

30 cents

Question 8

What 4 benefits provided by the employer are required by law in the United States?

Answer 8

Social security, unemployment insurance, workers compensation, and FMLA

Question 9

A federal mandated program administered by states to minimize unemployment hardships. Unfavorable experience ratings of employers lead to higher premiums.

Answer 9

Unemployment insurance

Question 10

Requires organizations with 50 or more employees to provide up to 12 weeks of unpaid leave after childbirth or adoption, to care for a seriously ill family member, or for an employee’s own serious illness. Employers must guarantee these employees same or comparable job when they return to work.

Answer 10

Family and Medical Leave Act (FMLA)

Question 11

Means that an employee is paid a given amount regardless of the number of hours worked or quality of the work.

Answer 11

Salary

Question 12

Refers to incentive pay in which the wage paid is higher when a greater amount is produced.

Answer 12

Differential piece rate

Question 13

A type of incentive pay in which payments are a percentage of an organization’s profits and do not become part of its employees’ base salary.

Answer 13

Profit sharing

Question 14

A group incentive program that measures improvements in productivity and effectiveness and distributes a portion of each gain to employees.

Answer 14

Gainsharing

Question 15

When an employee’s pay is calculated as a percentage of sales.

Answer 15

Commission pay

Question 16

The FLSA’s restrictions on the use of child labor apply to children ______________________.

Answer 16

Younger than 18

Question 17

An incentive plan that pays workers extra for work done in less than a preset “standard time.” They encourage employees to work as fast as they can.

Answer 17

Standard hour plan

Question 18

A wage based on the amount they produce.

Answer 18

Piecework rate

Question 19

Pay structure specifically designed to energize, direct, or control employees’ behavior.

Answer 19

Incentive pay

Question 20

Turnover initiated by an employer (often with employees who would prefer to stay).

Answer 20

Involuntary turnover

Question 21

Turnover initiated by employees (often when the organization would prefer to keep them).

Answer 21

Voluntary turnover

Question 22

Refers to the meeting of a departing employee with the employee’s supervisor and/or a human resource specialist to discuss the employee’s reasons for leaving.

Answer 22

Exit interview

Question 23

A principle of discipline that gives clear warning and follows up with consistent, objective, immediate consequences.

Answer 23

Hot stove rule

Question 24

Results when too many expectations or demands are placed on a person.

Answer 24

Role overload

Question 25

A set of behaviors with which employees try to avoid the work situation physically, mentally, or emotionally.

Answer 25

Job withdrawal

Question 26

Represent their members’ interests and resolve conflicts with employers.

Answer 26

Labor unions

Question 27

The National Labor Relations Board certifies a union as the exclusive representative of a group of employees when __________________.

Answer 27

A majority of workers vote in favor of a union.

Question 28

Field that emphasizes skills that managers and union leaders can use to minimize costly forms of conflict (such as strikes) and seek win-win solutions to disagreements.

Answer 28

Labor Relations

Question 29

A union security arrangement under which a person must be a union member before being hired; illegal for those covered by the National Labor Relations Act.

Answer 29

Closed shop

Question 30

Negotiation between union representatives and management representatives to arrive at a contract defining conditions of employment for the term of the contract and to administer that contract.

Answer 30

Collective Bargaining

Question 31

An employer’s exclusion of workers from a work-place until they meet certain conditions.

Answer 31

Lockout

Question 32

When members vote out existing union. It follows same process as representation election. May not occur when contract is in effect.

Answer 32

Decertification