Exam 2

Question 1

A planned attempt by an organization to facilitate employee learning of job-related knowledge, skills, and behaviors

Answer 1

Training

Question 2

A process of systematically developing training to meet specified needs

Answer 2

Instructional design

Question 3

A computer application that automates the administration,development, and delivery of training programs

Answer 3

Learning Management System

Question 4

The process of evaluating the organization, individual employees, and employees’ tasks to determine what kinds of training, if any, are necessary

Answer 4

Needs assessment

Question 5

The process for determining appropriateness of training by evaluating characteristics of the organization

Answer 5

Organizational Analysis

Question 6

Refers to the combination of employee characteristics and positive work environment that permit training

Answer 6

Readiness for training

Question 7

A work-study training method that teaches job skills through a combination of structured on-the-job training and classroom training

Answer 7

Apprenticeship

Question 8

On-the-job learning sponsored by an educational institution as a component of an academic program

Answer 8

Internship

Question 9

A combination of formal education, job experiences, relationships,and assessment of personality and abilities to help employees prepare for the future of their careers

Answer 9

Employment development

Question 10

A career that frequently changes based on changes in the person’s interest,abilities, and values and in the work environment

Answer 10

Protean career

Question 11

An experienced, productive senior employee who helps develop a less experienced employee

Answer 11

A mentor

Question 12

A manager who is otherwise competent, may engage in some behaviors that make him or her ineffective or even “toxic” – someone who stifles ideas and drives away employees

Answer 12

Dysfunctional manager

Question 13

In the context of employee development, _____________ refers to the combination of tasks, relationships, problems, demands and other features of an employee’s job. (i.e. job enlargement, job enrichment, job rotation, downward move)

Answer 13

Job experience

Question 14

The four approaches to employee development are

Answer 14

Formal education, interpersonal relationships, job experience, and assessment

Question 15

The combination of people, technology, and organizational structure that makes full use of the organization’s resources and opportunities in achieving its goals

Answer 15

High-performance work systems

Question 16

An organization that supports lifelong learning by enabling all employees to acquire and share knowledge

Answer 16

Learning organization

Question 17

The degree to which employees are fully involved in work and strength of commitment to company

Answer 17

Employee engagement

Question 18

Ensuring that HR policies, practices, and programs support or are congruent with brand

Answer 18

Brand alignment

Question 19

A formal review of outcomes of HRM functions. Based on identifying key HRM functions, and key measures of business performance and customer satisfaction

Answer 19

HRM audit

Question 20

The elements of a high-performance work system are

Answer 20

Organizational structure, task design, people, rewards systems, and information systems

Question 21

The process through which managers ensure that employers activities and outputs contribute to the organization’s goals

Answer 21

Performance management

Question 22

A method of performance measurement that requires managers to rank employees in their group from the highest performer to the poorest performer

Answer 22

Simple Ranking

Question 23

A method of performance measurement that assigns a certain percentage of employees to each category in a set of categories

Answer 23

Forced-Distribution

Question 24

A method of performance measurement that lists traits and provides a rating scale for each trait; the employer uses the scale to indicate the extent to which an employee displays each trait

Answer 24

Graphic Rating Scale

Question 25

A method of performance management that lists specific instances of effective and ineffective employee behavior documented

Answer 25

Critical Incident

Question 26

A method of performance measurement that relates behavior in terms of a scale showing specific statements of behavior that describe different levels of performance

Answer 26

Behaviorally Anchored Rating Scale (BARS)

Question 27

A method of performance management that combines information from the employee’s managers, peers, subordinates, self, and customers

Answer 27

360-degree appraisal

Question 28

Occurs when we compare people against one another instead of against an objective standard

Answer 28

Contrast error

Question 29

Occurs when the rater tends to use only one part of the rating scale

Answer 29

Distributional error

Question 30

Occurs when one positive performance characteristic causes the manager to rate all other aspects of performance positively. Horns error occurs when the manager downgrade other aspects of an employee’s performance because of a single performance dimension

Answer 30

Halo error