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High Impact > Exam 3 > Flashcards

Exam 3 Flashcards

1
Q

What is the main focus of servant leadership, as described by Greenleaf?

A

Aiding followers in doing their work

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2
Q

What distinguishes servant leadership from traditional leadership?

A

Servant leadership centers on aiding followers in their work

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3
Q

which of the following is NOT a characteristic of how a servant leader serves their followers?

A

Dictating instruction

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4
Q

which of the following is NOT a characteristic of how a servant leader serves their followers?

A

Controlling

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5
Q

What are some key behaviors associated with servant leadership, as described by Liden et al. (2014)?

A

Empowering others

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6
Q

What are the core principles of servant leadership?

A

Growth and well-being of people

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7
Q

Which Marvel character did we discuss as an example of a servant leader?

A

Captain America

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8
Q

In the context of servant leadership, why is Captain America’s servant style considered more genuine and effective?

A

He focuses on aiding his followers

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9
Q

In external relationship management, which of the following is NOT one of the external stakeholders we discussed?

A

Team members

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10
Q

What is the importance of prioritizing external relationships for workplace leaders?

A

To access new business leads and networking opportunities

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11
Q

How can workplace leaders manage external relationships effectively?

A

By engaging with external stakeholders and valuing their concerns

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12
Q

What is one of the key aspects of external relationship-building activities?

A

Networking and forming alliances

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13
Q

In external relationship management, what role does networking play?

A

Forming connections and alliances/partnerships

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14
Q

This relationship-building activity to engage stakeholders focuses on forming connections and alliances/partnerships.

A

networking

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15
Q

This relationship-building activity engage stakeholders focuses on making mutually beneficial deals among stakeholders.

A

negotiating

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16
Q

This relationship-building activity engage stakeholders focuses on pushing the team’s needs/protecting their interests.

A

advocating

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17
Q

This relationship-building activity engage stakeholders focuses on distributing key info to pertinent stakeholders.

A

sharing information

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18
Q

Leaders must communicate both internally and externally with those that affect business decisions. They are called:

A

stakeholders

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19
Q

An important stakeholder are investors/ those that have some sort of ownership share in the firm. These are called:

A

shareholders

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20
Q

This model of the external environment includes all the major forces that can impact organizations.

A

PESTEL

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21
Q

Which of these is NOT in the PESTEL model of external forces?

A

transportation

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22
Q

What historical factor influenced Wakanda’s isolationist stance regarding external relations?

A

A need to protect its valuable resource, vibranium

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23
Q

What is the focus of Erik Killmonger’s approach to external engagement in Black Panther?

A

domination

24
Q

Which is something effective leaders dealing with external teams and organizations need to consider?

A

all of the above

25
Q

This type of stress emerges from thinking about events that have not happened yet.

A

anticipatory stress

26
Q

Stress that challenges and helps increase focus, and is mostly positive is:

A

challenge stress

27
Q

Stress that is counterproductive, paralyzing, and always negative is:

A

threat stress

28
Q

Stress management strategy focuses on in-the-moment, short-term solutions that are not usually sustainable long term.

A

reactive

29
Q

Stress management strategy focuses on long-term solutions that will help them deal with stress better in general.

A

proactive

30
Q

Stress management attempts to completely remove sources of stress.

A

enactive

31
Q

Which of these sources of leader stress did we NOT talk about in class?

A

dealing with foreign governments

32
Q

Which of these sources of leader stress did we NOT talk about in class?

A

supply shortages

33
Q

According to the Leaders Assemble book, what are some of the major types of stressors for leaders? (TESA)

A

Time stressors, encounter stressors, situational stressors, & anticipatory

34
Q

What are some negative consequences of prolonged high levels of stress mentioned in the Leaders Assemble book:

A

Lower job performance and satisfaction

35
Q

How much does Authentic Leadership recommend you conform to your followers?

A

Conform a little

36
Q

Which is NOT a way to establish authenticity:

A

Self-disclose everything with followers

37
Q

Self-disclose everything with followers

A

Prepare, build a strong reputation, and communicate clearly

38
Q

If a leader does not manage their impression, they may come across as ingenuine. This can lead to which of the following

A

all of the above

39
Q

When dealing with crisis, Chandler Odom (in person guest speaker), which of the following was NOT mentioned as important

A

ensuring the boss is in the office all hours until it’s handed

40
Q

Which leadership experience was the most difficult for Chandler Odom (in person guest lecture):

A

UPS Supervisor

41
Q

What are some strategies that EOSYS uses to help support team members during stressful times:

A

all of the above

42
Q

Chandler (in-person lecturer) mentioned EOSYS did a lot of things well, but one area for growth was:

A

celebrating successes

43
Q

EOSYS offers generous rewards for success/profit sharing. This increases performance, culture, and identity because its:

A

an employee-owned company

44
Q

When assigning team roles, Ben Mills (virtual guest speaker) said he took first into account which of the following:

A

what the person wanted to do and was passionate about

45
Q

At Simple Practice managing projects works a little different, but Ben most tech companies work in “sprints” which are:

A

2 week intervals

46
Q

What is one way Ben Mills (virtual guest speaker) suggested establishing team identity in a virtual team:

A

off-topic channels for chatting/meme sharing on Slack

47
Q

What did Ben say is an effective strategy Simple Practice uses to establish team identity with a fully remote staff:

A

Flying everyone out to work together in the home office twice a year

48
Q

When dealing with conflict on a virtual team, Ben used the phrase:

A

“Don’t text it out, talk it out”

49
Q

Leaders should not engage in tactics to be well-liked to avoid distrust and negative perceptions. Known as:

A

impression management

50
Q

Sharing information about one’s self is key to the authentic leadership style. This is called:

A

self-disclosure

51
Q

Learning deeply about one’s personality, characteristics and values is an important to any form of leadership, called:

A

self-knowledge/self-awareness

52
Q

Which is NOT a way to develop self-awareness:

A

Figure out how you can use each situation to your gain

53
Q

Learning about followers backgrounds, empathizing, and acknowledging and validating their strengths is known as:

A

others-awareness

54
Q

Which Marvel character did we discuss as an example of an authentic leader?

A

Iron Man

55
Q

How is authenticity described in the Leaders Assemble book?

A

Aligning one’s core values, beliefs, personality, and motivations

56
Q

What are 4 to 5 activities that can increase your self-awareness? Please answer in 4 to 5 complete sentences.

A
  1. journaling
  2. meditation
  3. feedback from ppl
  4. personality assessments
57
Q

Name 4 or 5 ways leaders can mitigate stress.

A
  1. open communication
  2. realistic expectations
  3. promote work life balance
  4. provide resources/ training

High Impact (3 decks)

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