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High Impact > Exam 2 > Flashcards

Exam 2 Flashcards

1
Q

Team members that other team members trust and who inspire others to accept change are known as

A

Change Agents

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2
Q

Why should a group clarify basic why, what, when, and how questions at one of the first meetings?

A

To make sure everyone understands the group’s mission

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3
Q

Why might team members and others try to prevent a new team from forming?

A

New teams mean change

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4
Q

Which was NOT an identity category for Taylor’s Article Discussion “How Effective Virtual Teams Create Shared Identity”

A

Value-Aligned

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5
Q

Helping followers interpret events and their identities is known as…

A

sensemaking

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6
Q

Mutants are viewed as heroes to protect, threats to be controlled, or the next step in evolution. These are examples of:

A

Sensemaking
Team Identity
How Leaders Impact Teams

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7
Q

Strong team identity enhances team members’ desires to remain part of an organization/continue working toward its goals.

A

organizational commitment

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8
Q

Bonding exercises, group games, simulations, and retreats are examples of

A

Team Building Activities

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9
Q

The set of qualities that makes others see the group as a whole is known as

A

Team Identity

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10
Q

In the midst of conflict, an individual’s sense of self-esteem or self-importance may be threatened. This is called:

A

Ego

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11
Q

During what stage of development does a group often have conflicts?

A

Storming

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12
Q

Putting yourself in another’s shoes and attempt to understand and share in their emotions is known as:

A

Empathizing

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13
Q

Judith Stein recommends organizing the storming stage into three areas. Which is NOT one of those areas?

A

Experience

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14
Q

Howard Guttman gives two options when dealing with conflict. What are they?

A

Handle it or let it go

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15
Q

Which conflict management approach is often considered the most effective, resulting in win-win solutions?

A

Collaborating

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16
Q

What are the two main types of conflict discussed in MCU Chapter 5 about conflict?

A

Task conflict and relationship conflict

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17
Q

What can happen if task conflict escalates without proper management?

A

It can turn into relationship conflict

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18
Q

Why is task conflict considered beneficial for teams?

A

It fosters creativity and better solutions

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19
Q

What conflict management style involves finding middle ground where both parties give up something to reach a solution

A

Compromising

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20
Q

One can take many approaches to conflict. This approach/style attempts to make the other party do things your way.

A

dominating/forcing

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21
Q

This conflict approach allows the other party to have their way without knowing about the conflict. (About relationship)

A

accommodating

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22
Q

This approach is used when you do not want to deal with the conflict, so the offense is ignored.

A

avoiding

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23
Q

Standing up for your rights in a conflict without violating the rights of others is a(n) __________ stance. (behavioral)

A

assertive

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24
Q

When dealing with conflict, it is often more effective to address the negative behavior and its impact than the _______.

A

Individual

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25
Q

This type of toxic boss or coworker tends to lack empathy, devalue others, and is arrogant and exploitative.

A

Narcissistic

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26
Q

This type of toxic boss/coworker can be frantic, irritable, ignore others’ feelings, yet always feel like the victim.

A

Aggressive

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27
Q

This type of toxic boss or coworker can be compulsive, believes their way is best, and ignores others’ feelings.

A

Rigid

28
Q

This toxic boss/coworker may display a number of negative behaviors at work, but usually, there is a diagnosable illness

A

Impaired

29
Q

The key to dealing with toxic managers is identifying and understanding:

A

what lies beneath the behavior

30
Q

Which is NOT a good way to celebrate team success:

A

Surprise a team member by requesting they speak at a company meeting

31
Q

Madison’s article “How to Preempt Team Conflict” said to help team members understand all of the following EXCEPT:

A

Members’ connections

32
Q

One of Autumn’s takeaways from Avengers: Age of Ultron was how supportive Hawkeye’s wife was. Why was he feeling down?

A

He didn’t think his powers/skills offered much to the team

33
Q

TED Talk on embracing change refers to a change tool called the “renovator’s delight,” to consider four categories:

A

Keep, Change, Chuck, Add

34
Q

TED Talk on embracing change refers to Four Doors. Which is NOT one of those doors:

A

Things we COULDN’T do before and CAN’T even

35
Q

TED Talk on building trusting teams compared someone working at 2 casinos. Why didn’t he feel trusted at the second?

A

Managers tried to catch him doing something wrong

36
Q

TED Talk on building trusting teams gave an example of a rude airline employee. When he confronted her, what did she say

A

If I don’t follow the rules, I could get in trouble and lose my job

37
Q

Prior to joining KIPP, Stacia mentioned her leadership development was primarily:

A

Sought out on her own

38
Q

Stacia mentioned growing the most in her transferrable skills due to live coaching and live feedback. Why was that?

A

The feedback was very specific

39
Q

Even during a teacher shortage, KIPP does not lower hiring standards. Which of the following is NOT a strategy used:

A

Promote with billboards downtown

40
Q

When interviewing KIPP applicants, Stacia mentioned some “red flags,” such as if a candidate lacks:

A

self-awareness and coachability

41
Q

KIP uses preventative strategies for conflict management. Which is NOT one of the strategies she mentioned:

A

Clear system for escalating conflicts anonymously

42
Q

Team leadership can lead to management positions. Which order does this typically follow?

A

learn basic skills, add advanced skills, lead team, manage others

43
Q

Which is NOT a way to prepare to be a team leader?

A

Identify your own strengths and try to weaken them

44
Q

Which is NOT a benefits of a work breakdown structure?

A

It is too rigid and does not allow for contingency planning

45
Q

Working with direct supervisor and other mangers to influence their decision-making is known as:

A

managing up

46
Q

Which is NOT ideal practice when managing up:

A

Wait for them to request updates

47
Q

Which is NOT an example of an intangible?

A

company profits

48
Q

How is equity defined in the textbook?

A

fair application of rules

49
Q

Only sharing pertinent info with select team members can create a ______.

A

knowledge gap

50
Q

A formal document that officially concludes the team project and releases the team members from the assignment is a ____

A

project closeout report

51
Q

A collection of specialized knowledge and information in a company, such as lessons learned, is important for _______.

A

organizational memory

52
Q

Which of the following is NOT an example of common online survey tools:

A

Second Life

53
Q

Ali’s article discussion mentioned the proximity principle. How many times more likely is someone to be engaged at work?

A

7x

54
Q

This type of leadership power is formal authority derived from a leader’s position within an organization.

A

Legitimate Power

55
Q

This power involves the ability to force/pressure people to comply with a leader’s wishes, often against their will.

A

coercive power

56
Q

This power is linked to the knowledge a leader possesses, especially when they control access to critical data.

A

Information Power

57
Q

This power can provide incentives or gifts to others (bonuses, promotions, recognition, praise)

A

Reward Power

58
Q

This power is based on how much followers like and respect a leader (emotional connection/admiration)

A

Referent Power

59
Q

This power is derived from a leader’s knowledge and expertise in a specific subject matter.

A

Expert Power

60
Q

Madison gave an example of someone who uses Coercive power in the movie Thor. Who is this?

A

Thor’s brother (Loki)

61
Q

T’Challa in Black Panter and Thor in Thor showed examples of what leadership principles?

A

Leadership Transitions

62
Q

Teams like the Avengers and Guardians of the Galaxy face challenges when managing power largely due to:

A

There are many highly skilled/powerful inidividuals

63
Q

In groups like the Avengers and Guardians of the Galaxy, what leadership approach may be best:

A

Practice Shared Leadership

64
Q

Teams that engage in shared leadership should focus on the following EXCEPT:

A

strengthening the best member for sole leadership

65
Q

Dar Mo gave an example of a situation involving Drax in Guardians of the Galaxy. Why did she relate to this interaction?

A

It shows how things can get misinterpreted/misunderstood

66
Q

The right mentor-protégé relationship should consider factors EXCEPT for which:

A

connections

67
Q
A

High Impact (3 decks)

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