exam 3 Flashcards
social relationships
participants interact according to general social roles rather than unique individual identities
commitment
decision to remain with a relationship
relationship dialectics
opposing and continuous tensions that are normal in all close relationships
Autonomy/Connection
desire to be both separate and connected
Novelty/Predictability
Desire for both familiar routines and novelty
Openness/Closedness
Desire for both openness and privacy
Neutralization
negotiates a balances between opposing dialectical forces
Turning Point
Moves a relationship toward or away from intimacy
Coping
Interracial couple struggles with external pressure and protecting relationships
Proximity and Similarity
greatest influences on initial attraction
eros
passionate style of loving
storge
“best friends” kind of comfortable love
ludus
playful, manipulative style of love
mania
unsettling love with emotional extremes
agape
selfless kind of love
pragma
pragmatic, goal-oriented style of love
personal relationship
voluntary commitment between irreplaceable individuals
navigating
second stage of romantic relationships
equity theory
people are happier and more satisfied with equitable relationships
relationship culture
private world of rules, understandings, meanings, and patterns of interacting that partners create
team
special kind of group characterized by complementary resources of members and by a strong sense of collective identity
group
three or more people who interact over time, depend on each other, and follow shared rules of conduct
project team
people who have expertise related to different facets of a project and who combine their knowledge and skills to accomplish a common goal
brainstorming groups
- goal is to generate ideas
- bars criticism and encourages creativity
advisory group
provide expert briefing on the range of issues relevant to decisions they make
quality improvement team
three or more people who have distinct skills or knowledge and work together to improve quality in an organization
limits of groups
- takes more time than individual work
- potential to suppress individuals and encourage conformity
- may lead to social loafing
strengths of groups
- greater resources
- more thorough
- has synergy
- more creative
cohesion
degree of closeness among members and the sense of group spirit
social climbing
attempt to increase personal status in a group by winning approval of high-status members
power over
- ability to help or harm others
- expressed in ways that emphasize and build the status of the person wielding influence
power to
- ability to empower others to reach their goals
- do not emphasize their status
group norms
guidelines that regulate how members act and how they interact with each other
procedural communication
establish agendas, coordinate comments, record group progress, helps group stay on track and get organzied
task communication
provides ideas and information, clarifies members’ understanding, and critically evaluate ideas
climate communication
focuses on creating and maintaining a constructive climate that encourages members to contribute and evaluate ideas critically
key features of organizational culture
structure, communication networks, links to external environments
organizational culture
consists of values, behaviors, practices, and forms of communication that are shared by members
hierarchical language
will designate status
masculine language
language reflects traditionally masculine experiences and binds men together while excluding women
stories
establish and sustain organizational cultures
corporate stories
- conveys the values, style, and history of an organization
- socializes members into the culture of an organization
personal stories
accounts that announce how people see themselves and how they wish to be seen by others
collegial stories
- offers accounts of other members and the organization
- assert identities for others in an organization
speech to entertain
primary objective is to engage, interest, amuse, or please listeners
high initial credibility
- expertise, dynamism, and character that listeners attribute to speakers before they begin to speak
- based on titles, achievements, and experience
derived credibility
granted to a speaker as a result of how they communicate during presentations
terminal credibility
cumulative combination of initial and derived credibility
chronological patterns
organize ideas chronologically
spatial patterns
organize ideas according to physical relationships
topical patterns
order ideas into categories or areas
wave patterns
feature repetition of main idea with variation
comparative patterns
compare 2 or more phenomena
problem-solution pattern
speaker describes a problem and propose a solution
cause-effect problem
order speech into cause and effect
Monroe’s Motivated Sequence
- 5 sequential steps
- attention, need, satisfaction, visualization, action
thesis statement
clear, short sentence that captures main idea and key supporting points
