Exam 2 topic 6

Question 1

organizational culture

Answer 1

set of shared assumptions that a group holds and determines how it perceives, thinks about, and reacts to its various environments

Question 2

organizational culture content

Answer 2

• Reflects the values, beliefs, and attitudes
• Evolves slowly
• ## Soul of the org

Question 3

organizational culture: four characteristics

Answer 3

1. shared concept
2. learned overtime
3. influences our behavior at work
4. impacts outcomes at mult. lvls

Question 4

Lvls of culture

Answer 4

Artifacts
Values
Assumptions

Question 5

Artifacts

Answer 5

Physical Manifestation of orgs. culture (ex. Acronyms
Manner of dress
Awards , Myths/stories, Published lists of values, Observable rituals/ceremonies, Special parking spaces, Colors, decorations, logos

Question 6

Espoused Values

Answer 6

Represent the explicitly stated values and norms that are preferred by an organization

Question 7

Enacted values

Answer 7

• Represent the values and norms that are actually exhibited or converted into employee behavior
• Based on observable behavior

Question 8

Basic assumptions

Answer 8

Constitute organizational values that have become so taken for granted over time that they become assumptions

Question 9

Functions of Culture

Answer 9

• establish identity,
• fosters commitment to one another,
• sense making device (way we do things)
• ensures social system stability

Question 10

Competing Values Framework (cfv): 2 dimensions—-

Answer 10

1. Flexibility and discretion versus stability and control

2. Internal focus and integration versus external focus and differentiation

Question 11

Four types of culture

Answer 11

§Clan
§Adhocracy
§Hierarchy
§Market

Question 12

Clan (i.e. churches)

Answer 12

internal focus and flexibility—- values and beliefs of an organization that operates more like a family than a company

Question 13

Adhocracy

Answer 13

flexible and external focus—- emphasizes individual initiative and self-organization in order to accomplish tasks (creativity/innovation)

Question 14

Market

Answer 14

external focus and stability—process of overseeing and planning new product development, advertising, promotions and sales (increase market share, profit, goal acheivement)

Question 15

Hierarchy

Answer 15

internal focus and stability—using different levels of authority and a vertical link, or chain of command, between superior and subordinate levels of the organization.(efficiency)

Question 16

12 mechanisms of Culture Change

Answer 16

1. Formal statements,
2. Design of physical space,
3. slogans/language,
4. rolemodeling/teaching/training,
5. explicit rewards,
6. stories/legends,
7. org. activities/processes,
8. Leader reactions to critical incidents and organizational crises
9. rites and rituals
10. workflow/org. structure
11. Systems and procedures
12. goals and criteria

Question 17

Organizational Socialization

Answer 17

The process by which a person learns the values, norms, and required behaviors which permit them to participate as a member of an organization

Question 18

anticipatory socialization

Answer 18

occurs before an individual joins an org. (info learned about careers)

Question 19

Phase 2: Encounter

Answer 19

Employees come to learn what the organization is really like

Question 20

Phase 3: Change and Acquisition

Answer 20

§ Employees master important tasks and roles and adjust to their group’s values and norms
§ Clear understanding of work roles, effectively integrated into their work uni