exam 2 social support and listening

Question 1

the eusocial nature of humans

Answer 1

survival is difficult w/out support of others

we are often forced to cooperate to solvle problems

our problems are more and more complex

Question 2

social support

Answer 2

the various forms of help, aid, and assistance individuals give and recieve

Question 3

emotional support

Answer 3

the comfort we receive from others in stressful times

(listening, empathy and sympathy, encouragement, physical comfort)

Question 4

instrumental support

Answer 4

physical help we receive from others

(physical aid, resource sharing)

Question 5

informational support

Answer 5

instruction and advice for managing problems and stress

(relying on expertise, considering others successes and failures)

Question 6

empathy

Answer 6

refers to the process of considering, understanding, and feeling another’s perspective and state of mind

Question 7

validation

Answer 7

acknowledging someone’s thoughts, feelings, opinions, behaviors

Question 8

invalidation

Answer 8

denying thoughts, feelings, and motives

can create shame, confusion, and frustration

Question 9

open vs closed questions

Answer 9

closed: yes/no questions, end the dialogue early

open: speak freely and explore ideas

Question 10

reflective statements

Answer 10

brief, on-topic statements that let the person know you’re listening

Question 11

paraphrasing

Answer 11

restating the person’s ideas in your own words

Question 12

lead-ins

Answer 12

acknowledges your role in perceiving

it sounds like

it seems like

i hear you saying

Question 13

content

Answer 13

what the person was talking about

Question 14

labeling emotions

Answer 14

important part of validating emotions