Exam 2 Flashcards
What does patient centered communication involves?
Informed consent, establishment of mutual goals, and shared decision making regarding treatment 
What are the characteristics of collaborative nurse, patient family communication ?
- Rules and boundaries
- individualize strategy
- Goal directed
- patient centered 
What are the characteristics of patient centered communication?
- empathy
- Respect
- boundaries 
What is the goal of patient centered communication
To deliberately help patients reach goals
When does patient centered, communication terminate?
When the health care objective has been achieved, or the patient has been discharged 
How does empathy tie into patient centered communication
Your aim is to find common ground upon which to base intervention to foster empathy. You can acknowledge in words with the patient is feeling. 
How does respect tied to patient centered communication?
Showing your patient respect using the proper name along them to finish, avoid being distracting and respond, fully and honestly. 
How to boundaries tie back to patient centered communication
Professional conversations focus on the patient’s thoughts or feelings, related to health issues. Nurses do not discuss their personal lives, nor share opinions. 
What is therapeutic communication?
Refers to a dynamic interactive process, by healthcare providers with their patients, and significant others for the purpose of achieving identified health related goals
What are four characteristics of the therapeutic communication process  for the sender?
Tongue, facial expression, choice of words and body gesture
What are the four characteristics of therapeutic communication process for the receiver?
Culture, timing, previous experience, and environment
What does active listening require?
Full attention to understand the patient’s perspective without making any judgment 
What is an open ended question?
Questions that are open to interpretation it cannot be answered by yes or no
What is an example of an open ended question?
Can you tell me what brought you in today?
Why are open Ended questions important?
They illicit the patient starts and perspectives, without influencing the direction of an acceptable response
What is a focused question?
Questions that require more than a yes, or no answer but place limitations on the topic to be addressed
When are focus questions most useful?
In emergencies and other situations went to median. Concise information is required.
What is the goal of a focused question?
To clarify the timing and sequence of symptoms, and concentrate on details about a patient’s health
What is an example of a focused question?
Can you tell me more about the pain in your arm?
What are circular questions?
A form of focused questions that look at how other people within the patient support circle respond to a patient’s health issue
What is the goal of circular questions?
To identify differences in the impact of an illness on individual family members, and to explore changes in relationships
What is a close ended question?
Nero focused questions for which a single answer like yes or no a simple phrase answer serves as a valid response
What is the goal of close ended questions?
To obtain information quickly in the context
What is an example of close ended questions?
Have you eaten today?
What are negative listening responses?
- false reassurance
- giving advice
- False inferences
- value judgments 
-Moralizing
What is meta-communication?
Describe all of the factors that influence how the message is perceived
What are the two style of communication
- verbal
- Nonverbal
What is a nonverbal style?
Facial expression gesture, body posture, movement, iContact, and distance from the other person
What kind of factors can influencechoice of word?
Age race, Socio, economic group, educational background, and gender
What is denotation?
Refers to the generalize meaning assigned to a word
What is connotation?
Points to a more precise, meaning of the word or phrase
What are the six verbal styles that influence, professional communication and nurse patient relationships?
- Moderate pitch and tone
- Varies vocalization
- Encourages involvement
- Validates worth
- Advocates for patients as necessary
- Appropriately provides needed information, briefly clearly and avoiding slang
What is the purpose of moderate pitch and tone in vocalization?
Tone and pitch can indicate have a message is to be perceived
What is varying vocalizations?
He talks about how pronunciation is important to the characteristics of voice tones
What is encouragement of involvement?
To encourage the patient to take charge of their own health
How can nurses validate patient’s?
To affirm autonomy in to convey caring messages of individual worse
What is advocating for the patient when necessary?
What is congruent nonverbal behaviors?
It is when your nonverbal behavior has to match with the verbal behavior 
Why is it important to use silence therapeutically?
To allow the patient needed time to think about things
What is kinesics?
Body language defined as involving the conscious or unconscious, body, positioning, or actions of the communicator