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COM 230 > Exam 2 > Flashcards

Exam 2 Flashcards

0
Q

what is comparison level?

A

a standard representing what people feel they should receive in the way of rewards and costs from a particular relationship (ex: past experiences)

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1
Q

What is social penetration?

A

process of relationship bonding whereby individuals move from superficial communication to more intimate communication

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2
Q

what is comparison level for alternatives?

A

refers to the minimum level of relational rewards that an individual is willing to accept
-based on 2 criteria: rewards from alternative relationships or rewards from being alone

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3
Q

what is praxis?

A

humans are rational decision makers and the choices we make are influenced by 1. previous choices 2. choices of others and 3. cultural and social conditions

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4
Q

what is totality?

A

people in a relationship are interdependent
what happens to one person affects the other
social and cultural contexts like family and cultural norms that frame the relationship influence communication in the relationship

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5
Q

what is motion?

A

the changing nature of relationships over time

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6
Q

what are contradictions?

A

oppositions that are experienced in relationships

dialects are a result from contradictions

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7
Q

what is a collective boundary?

A

boundary around private information that includes more than one person

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8
Q

what is a personal boundary?

A

boundary around private information that includes just one person

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9
Q

what is boundary coordination?

A

how we manage private information that is co-owned

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10
Q

what is boundary linkage?

A

the connections that form boundary alliances between people

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11
Q

what is boundary permeability?

A

how much information can pass through the boundary
thick boundaries do not allow information to pass
thin boundaries allow all information to pass

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12
Q

what is the climate in which social penetration theory was developed?

A

during the 60’s and 70’s when being completely honest and candid was highly valued

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13
Q

what is the assumption about self disclosure in social penetration theory?

A

self disclosure can be either strategic or non strategic

stranger on a train is when people reveal private information in public places to complete strangers

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14
Q

what is breadth and depth of self disclosure?

A

breadth refers to the number of topics discussed in a relationshiop
depth refers to the degree of intimacy that guides topic discussions

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15
Q

what are the stage of social penetration?

A

orientation
exploratory affective exchange
affective exchange
stable exchange

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16
Q

what is the orientation stage in social penetration?

A

occurs at the public level, people are cautious about revealing too much information, behavior is guided by rules and norms

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17
Q

what is the exploratory affective exchange stage of social penetration?

A

communication becomes more spontaneous, private aspects of ones life becomes public, few relationships surpass this stage

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18
Q

what is the affective exchange stage of social penetration?

A

interactions are relaxed and casual, personal idioms (ways of expressing intimacy) are used

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19
Q

what is the stable exchange stage of social penetration?

A

communication is characterized by open expression of thoughts, feelings and behaviors which results in a high degree of spontaneity

dynamic uniqueness (humor, sarcasm) starts to emerge

few relationships reach this stage

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20
Q

outcome > CL > CLalt

A

satisfying and stable

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21
Q

outcome > CLalt > CL

A

satisfying and stable

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22
Q

CLalt> CL> outcome

A

unsatisfying and unstable

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23
Q

CLalt> outcome > CL

A

satisfying and unstable

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24
Q

CL > CLalt > Outcome

A

unsatisfying and unstable

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25
Q

CL > outcome > CLalt

A

unsatisfying and stable

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26
Q

what are the three exchange patterns?

A

given matrix
effective matrix
dispositional matrix

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27
Q

what is the given matrix

A

options available given internal and external factors

ex: personality and family influence

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28
Q

what is the effective matrix

A

represents the variety of alternative behaviors and outcomes that guide an individuals choice for behavior in the social exchange

(what you expected and what you have to match up)

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29
Q

what is the dispositional matrix?

A

how the rewards should be exchanged between two people

household duties and who pays when

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30
Q

what are exchange structures?

A

direct
generalized
productive

31
Q

what is the direct structure?

A

when the 2 parties incur costs and rewards

32
Q

what is generalized structure?

A

reciprocation involves the social network and isn’t confined to 2 individuals

33
Q

what is productive structure?

A

both parties incur costs and benefits

34
Q

what are the criticisms of social exchange theory?

A

testability- concepts of costs and rewards are not clearly defined

utility- views humans as rational calculators who have numerical representations for their life

scope- too narrow

35
Q

what is the monologic approach to contradiction?

A

contradictions in a relationship are EITHER OR

36
Q

what is the dualistic approach to contradiction?

A

contradictions are separate and unrelated to each other

the impulses exist but we don’t experience them at the same time

37
Q

what is the dialectical approach to contradiction?

A

contradictions are BOTH/AND in nature

38
Q

what are the assumptions of relational dialectics theory?

A
  1. relationships are not linear: individuals swing back and forth between contradictory desires
  2. relational life is characterized by change
  3. contradiction is the fundamental face of relational life
  4. communication is central to organizing and negotiating relational contradictions
39
Q

what are the 3 basic dialectics?

A
  1. autonomy and connection
  2. openness and protection
  3. novelty and predictability
40
Q

what is autonomy and connection?

A

we want to maintain our independence and fulfill our need for inlcusion
partners move between these 2 contradictions throughout a relationship

41
Q

what is openness and protection?

A

be open, but maintain a sense of privacy

42
Q

what is novelty and predictability?

A

comfort of stability but also the excitement of change

43
Q

what are the 4 responses to dialectics?

A

cyclic alteration
segmentation
selection
integration

44
Q

what is cyclic alteration?

A

choosing one of he opposites to feature at particular times

45
Q

what is segmentation?

A

isolating separate areas of the relationship in which the tensions will be highlighted or emphasized

46
Q

what is selection?

A

choosing one dialectic and ignoring the other

ex. choosing to be close and ignoring their need for autonomy

47
Q

what is integration?

A

synthesis of the opposites

  • neutralizing: arriving at a compromise between the opposite tensions
  • reframing: transform the dialectic in some way to seem that it does not contain an opposition
  • disqualifiying: neutralizes dialectical tension by eliminating or exemption certain issues from the general pattern of communication
48
Q

what are the assumptions of communication privacy management theory?

A
  1. humans are choice makers
  2. humans are rule makers and rule followers
  3. humans’ choices and rules are based on a consideration for others as well as the self
  4. CPM is a dialectic theory
  5. relational life is characterized by change
  6. contradiction is the fundamental fact of relational life
49
Q

what are the criticisms of communication privacy management theory?

A

it has logical inconsistency: there is disagreement over the use of the term dialectic

50
Q

what are the assumptions of groupthink?

A
  1. associated with group communication
    -problem solving groups and task orientated
    groups
  2. conditions in groups promote high cohesiveness
  3. group problem solving is primarily a unified process
  4. groups and decision making are frequently complex
51
Q

what are the antecedent conditions to groupthink?

A

group cohesiveness
-conformity is the primary route to groupthink

Structural factors
-failure to establish clear decision making procedures

group stress
-under great stress, decision makers tend to break down

52
Q

what are the symptoms to group think?

A

over-estimation of the group
close mindedness
pressures toward uniformity

53
Q

what are the symptoms of overestimation of the group?

A
  • illusion of invulnerability

- belie in the inherent morality of the group

54
Q

what are the symptoms of close mindedness

A
  • out-group stereotypes

- collective rationalization

55
Q

what are the symptoms of pressures toward uniformity?

A
  • self censorship
  • illusion of unanimity
  • self appointed mind guards
  • pressures on dissenters
56
Q

what are the assumptions of organizational culture theory?

A

1) organizational members create a shared sense of organizational reality
- values are used to inform members about what is important

2) members use symbols to create and sustain their organizational reality
3) Cultures vary across organizations and the interpretations of actions within these cultures are diverse

57
Q

what are the criticisms of group think?

A

testability is a limitation

58
Q

what is a symbol in organizational culture theory? and what are the 3 types

A

organizational values are communicated through symbols

  1. physical
  2. behavioral
  3. verbal
59
Q

what are physical symbols?

A

material objects: logos, buildings, decor

60
Q

what are behavioral symbols?

A

ceremonies, rituals, traditions

61
Q

what are verbal symbols?

A

jokes, jargon, slogan

62
Q

what are the 5 types of cultural performances in organizational culture theory?

A
  1. ritual performances
  2. passion performances
  3. social performances
  4. politics performances
  5. enculturaltion performances
63
Q

what is a ritual performance?

A

occur on a regular and recurring basis

  1. personal: individual routine
  2. task: (job related)
  3. social: (verbal & nonverbal routines)
  4. organizational: (company events)
64
Q

what is a passion performance?

A

stories that members enthusiastically share with one another

65
Q

what is a social performance?

A

common extensions of civility, politeness & courtesies in an attempt to gail cooperation among an organization’s members

66
Q

what is a political performance?

A

communicative attempts to influence one another in the organization

68
Q

what is an enculturation performance?

A

the ways in which members obtain the necessary information and sills to perform their jobs within the organization

69
Q

what is the criticism for organization culture theory?

A

logical consistency

70
Q

what is the focus of organizational information theory?

A

to understand the process that is used to manage information

71
Q

what is weick’s view of organizations?

A

organizations are constantly changing

organizations receive so much information that there is potential for many interpretations

72
Q

what is equivocality?

A

information an organization receives, it can be too ambiguous or too much information

73
Q

what are rules?

A

guidelines for reducing equivocality

74
Q

what are cycles?

A

a series of communication behaviors that people engage in to reduce the level of ambiguity

75
Q

what is the prisoners dilemma assumption?

A

2 people whose actions influence each other that the outcome if affected

76
Q

“relational life is characterized by change” is an assumption of what 2 theories?

A

relational dialectics and communication privacy management theory

COM 230 (3 decks)

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