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Leadership in Organizations > Exam 2 > Flashcards

Exam 2 Flashcards

1
Q

The ability to recognize and understand the meaning of one’s own emotions.

A

Emotional Intelligence

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2
Q

A person who recognizes their emotions and their effects. Using gut sense to guide decisions.

A

Emotional Self-awareness

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3
Q

Knowing one’s strengths and limits accurately.

A

Accurate Self-awareness

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4
Q

The ability to regulate one’s own emotions, and keep harmful impulses in check.

A

Self-management

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5
Q

What are the 4 parts of Emotional Intelligence?

A
  1. Personal
  2. Competence
  3. Social
    4.
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6
Q

Keeping disruptive emotions and impulses in check.

A

Emotional Self-control

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7
Q

Maintaining integrity; acting congruently with one’s values; honesty.

A

Transparency

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8
Q

Flexibility in handling change.

A

Adaptability

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9
Q

Striving to improve or meet inner standards of excellence.

A

Acheivement Orientation

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10
Q

Readiness to act on opportunities.

A

Initiative

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11
Q

The ability to understand another person’s emotions and know his or her needs even when they are unstated.

A

Social Awareness

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12
Q

Reading a group’s emotional currents and power relationships.

A

Organizational awareness

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13
Q

Anticipating, recognizing, and meeting customers’ or clients’ needs.

A

Service Orientation

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14
Q

Having an impact on others and wielding effective tactics for persuasion.

A

Influence

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15
Q

Inspiring and guiding individuals and groups with a compelling vision.

A

Inspirational Leadership

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16
Q

The ability to gain cooperation and inspire others as well as manage potentially dysfunctional emotions such as anger and fear.

A

Relationship Management

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17
Q

Sensig others’ development needs and bolstering their abilities with feedback and guidance.

A

Developing Others

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18
Q

Initiating, managing, and leading in a new direction.

A

Change Catalyst

19
Q

Negotiating and resolving disagreements.

A

Conflict Management

20
Q

4-year olds are given a marshmallow, told to hold it till they’re 8 to receive 2 marshmallows. Higher levels of EI and SAT.

A

Marshmellow study

21
Q

The ability to control or redirect disruptive impulses and moods.

A

Self-regulation

22
Q

A passion to work for reasons that go beyond money or status.

A

Motivation

23
Q

The ability to understand the emotional make-up of other people.

A

Empathy

24
Q

Proficiency in managing relations and building networks.

A

Social Skills

25
Q

EQ as a set of mental abilities. - To perceive, facilitate, understand, and manage emotion.

A

MSCEIT

26
Q

EQ as a set of personal and social competencies. - Self-awareness, confidence, self-regulation, conscientiousness, and motivations.

A

Goleman

27
Q

EQ as awareness of three aspects of leadership.

A

Shankman and Allen

28
Q

What are the 3 aspects of leadership (Goleman)?

A
  1. Context
  2. Self
  3. Others
29
Q

Eq as awareness of four self-competencies. - Appraisal of others’ emotions, facilitating thinking with emotions, understanding emotions of others, regulation, and management of emotions.

A

Groves, McEnrue, and Shen

30
Q

How many items in Emotional Competence Inventory?

A

72 Items

31
Q

Thinking about serving/developing others.

A

Servant Leadership

32
Q

Power-sharing; the delegation of or to subordinates in the organization.

A

Empowerment

33
Q

Work conditions are related to dissatisfaction caused by discomfort or pain.

A

Hygiene Factor

34
Q

Work conditions are related to the satisfaction of the need for psychological growth.

A

Motivation Factor

35
Q

What are the 5 principles of empowering people?

A
  1. Trust
  2. Invest
  3. Recognize
  4. Decentralize decision-making
  5. View work as a cooperative effort
36
Q

The ordering of values (system of rules).

A

Ethics

37
Q

In an organization refers to the process by which decisions are evaluated and made on the basis of right and wrong.

A

Ethic Climate

38
Q

Most visible sign of corporate commitment to ethical behavior.

A

Ethics Codes

39
Q

An ethical system that defines acceptable behavior as that which maximizes consequences for the individual.

A

Ethical Egoism

40
Q

Create the greatest good for the greatest number.

A

Utilitarianism

41
Q

Show concern for the best interests of others.

A

Altruism

42
Q

Emphasize that it’s also important for the action itself to be good.

A

Duty-based Ethical Theories

43
Q

The viewpoint of the leader’s character.

A

Virtue-based Theories

Leadership in Organizations (3 decks)

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