Exam 2 Flashcards
The ability to recognize and understand the meaning of one’s own emotions.
Emotional Intelligence
A person who recognizes their emotions and their effects. Using gut sense to guide decisions.
Emotional Self-awareness
Knowing one’s strengths and limits accurately.
Accurate Self-awareness
The ability to regulate one’s own emotions, and keep harmful impulses in check.
Self-management
What are the 4 parts of Emotional Intelligence?
- Personal
- Competence
- Social
4.
Keeping disruptive emotions and impulses in check.
Emotional Self-control
Maintaining integrity; acting congruently with one’s values; honesty.
Transparency
Flexibility in handling change.
Adaptability
Striving to improve or meet inner standards of excellence.
Acheivement Orientation
Readiness to act on opportunities.
Initiative
The ability to understand another person’s emotions and know his or her needs even when they are unstated.
Social Awareness
Reading a group’s emotional currents and power relationships.
Organizational awareness
Anticipating, recognizing, and meeting customers’ or clients’ needs.
Service Orientation
Having an impact on others and wielding effective tactics for persuasion.
Influence
Inspiring and guiding individuals and groups with a compelling vision.
Inspirational Leadership
The ability to gain cooperation and inspire others as well as manage potentially dysfunctional emotions such as anger and fear.
Relationship Management
Sensig others’ development needs and bolstering their abilities with feedback and guidance.
Developing Others
Initiating, managing, and leading in a new direction.
Change Catalyst
Negotiating and resolving disagreements.
Conflict Management
4-year olds are given a marshmallow, told to hold it till they’re 8 to receive 2 marshmallows. Higher levels of EI and SAT.
Marshmellow study
The ability to control or redirect disruptive impulses and moods.
Self-regulation
A passion to work for reasons that go beyond money or status.
Motivation
The ability to understand the emotional make-up of other people.
Empathy
Proficiency in managing relations and building networks.
Social Skills
EQ as a set of mental abilities. - To perceive, facilitate, understand, and manage emotion.
MSCEIT
EQ as a set of personal and social competencies. - Self-awareness, confidence, self-regulation, conscientiousness, and motivations.
Goleman
EQ as awareness of three aspects of leadership.
Shankman and Allen
What are the 3 aspects of leadership (Goleman)?
- Context
- Self
- Others
Eq as awareness of four self-competencies. - Appraisal of others’ emotions, facilitating thinking with emotions, understanding emotions of others, regulation, and management of emotions.
Groves, McEnrue, and Shen
How many items in Emotional Competence Inventory?
72 Items
Thinking about serving/developing others.
Servant Leadership
Power-sharing; the delegation of or to subordinates in the organization.
Empowerment
Work conditions are related to dissatisfaction caused by discomfort or pain.
Hygiene Factor
Work conditions are related to the satisfaction of the need for psychological growth.
Motivation Factor
What are the 5 principles of empowering people?
- Trust
- Invest
- Recognize
- Decentralize decision-making
- View work as a cooperative effort
The ordering of values (system of rules).
Ethics
In an organization refers to the process by which decisions are evaluated and made on the basis of right and wrong.
Ethic Climate
Most visible sign of corporate commitment to ethical behavior.
Ethics Codes
An ethical system that defines acceptable behavior as that which maximizes consequences for the individual.
Ethical Egoism
Create the greatest good for the greatest number.
Utilitarianism
Show concern for the best interests of others.
Altruism
Emphasize that it’s also important for the action itself to be good.
Duty-based Ethical Theories
The viewpoint of the leader’s character.
Virtue-based Theories
