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Swoop FA > Exam 1 Review > Flashcards

Exam 1 Review Flashcards

1
Q

What is CARs?

A

Canadian Aviation Regulations

Tells the operator what the Rule is.

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2
Q

What is CASS?

A

Commercial Air Service Standard

Provide guidance on how to implement the rules from CARS aka SOPs

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3
Q

How can you tell a CAR from a CASS?

A

The second number in a CAR is 0 (ex 705.124)

The second number in a CASS is 2 (ex 725.124)

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4
Q

What do you do before you speak to a Transport Canada Inspector?

A

Ask for ID

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5
Q

How long before report time must you refrain from alcohol?

A

12 hrs

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6
Q

What percent of people is there enough first aid oxygen on board for?

A

2%

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7
Q

What does IHR stand for?

A

Incident Hazard Report

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8
Q

When does the validity of training expire?

A

Every 12 months (must be completed before the 13th month following the month training was completed).

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9
Q

What does COM stand for and what does it include?

A 
Company Operations Manual
Includes FOM(Flight Operations Manual) FAM (Flight Attendant Manual) and AOM (Aircraft Operations Manual)
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10
Q

What does ELC stand for?

A

Emergency Landing Checklist

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11
Q

What is a TR?

A

Temporary Revision

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12
Q

What is ditching?

A

An emergency landing in water.

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13
Q

What forces need to be equal for an aircraft to fly?

A 
Thrust = Drag
Lift = Weight (Gravity)
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14
Q

What is aircraft altitude?

A

Height above sea level

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15
Q

What is cabin altitude?

A

Altitude the cabin is pressurized to.

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16
Q

What is aircraft attitude?

A

Position relative to the ground (ie. pointed up or pointed down)

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17
Q

What intercom do you use during suspicious activity?

A

The intercom furthest away from the incident.

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18
Q

What is the chain of command?

A
  1. Captain
  2. Check Captain / Training Captain (if on board)
  3. First Officer
  4. Deadheading Company Pilot (Swoop Pilots only)
  5. LFA
  6. P2FA
  7. P3FA
  8. P4FA
  9. Line evaluator (if on board)
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19
Q

Who is ultimately responsible for the aircraft and cabin crew?

A

The captain

20
Q

What are the methods of communication during an emergency?

A

Interphone/PA
Use an ABP
Verbal/non-verbal

21
Q

What are the 3 levels of communication?

A

Normal, Non-Normal and Emergency

22
Q

What is non-normal communication?

A

An unusual situation which requires a higher level of alert

Evacuation is unlikely; prepare for routine landing

23
Q

What is considered emergency communication?

A

There is a high likelihood of an evacuation

An ELC is used (Emergency Landing Checklist)

24
Q

What are the different colours on the call bars, what sounds do they make and what do they mean?

A

Pink - Crew - 2 chimes in the cabin
Blue - Passenger - 1 chime in the cabin
Yellow - Lavatory - 1 chime in the cabin

25
Q

What is included in the Pre flight briefing?

A

Weather, location, time, flight#, tail #, etc.

Review of procedures

26
Q

What is the purpose of a pre-flight briefing?

A

To set the tone for the day and establish open communication.

27
Q

When is a post flight briefing and who is involved?

A

At the end of a flight duty day between captain and LFA.

28
Q

When is the full uniform required to be worn?

A

Safety briefing
Takeoff and Landings
During ELC

29
Q

When does cabin crew report to the gate before a flight?

A

D -60

30
Q

What items must cabin crew report for duty with?

A 
Company ID badge
RAIC
Passport
Dangerous Goods Certificate
Permanent Resident card(if no passport)
SID
Working wristwatch
31
Q

What must you do before reporting for duty?

A

Review Comply updates

Read, review and acknowledge all operational info

32
Q

When must pre flight checks be completed?

A

Each calendar day prior to departure of each aircraft
Following a crew change when verbal briefing is not conducted between leads
Anytime a crew member deems necessary
If the aircraft has been left unattended

33
Q

What are the positive effects of crew co-ordination to enhance safety?

A

Increase moral
On the same page; everyone knows what’s happening
Safety
Open lines log communication

34
Q

What is the difference between verbal and non-verbal communication?

A

Words vs actions

35
Q

What are potential hazards to safety without effective communication?

A

More errors
Not hearing critical information
Decisions could lead to loss of life

36
Q

What is the One Crew Concept?

A

Working as a team to communicate effectively.

Open communication, eye contact, treat everyone with respect, healthy morale

37
Q

What is communication and what are the 2 types?

A

Exchange of information

Verbal and non-verbal

38
Q

What is the difference between non-normal and emergency communication?

A

Non-normal is a warning to prepare just in case.

Emergency is a serious situation presently happening that affects flight safety.

39
Q

How do you communicate effectively?

A

Stay calm, speak clearly, tone and speed, descriptive verbiage, pronunciation.

40
Q

Who initiate the mandatory pre-board briefing and what info is included?

A 
CSA initiates with LFA
Includes SMAN (Specials manifest), 1st and last on board, door closure timings
41
Q

Why is the FA uniform important?

A

Recognizability
Easily Identifiable
Looked to for guidance in an emergency
Protects from fire and weather

42
Q

What is the MEL and what does it mean?

A

Minimum Equipment List

The minimum level of serviceability required for operation of the aircraft.

43
Q

Who is TC and what are they?

A

Transport Canada

Governing body responsible for Canadian Aviation

44
Q

Can flight attendants step off the aircraft when boarding?

A

No FAs must remain on board the aircraft when any passengers are on board.

45
Q

When are post flight debriefed required?

A

After bad things happen (ELC, threats, etc)

46
Q

When can a RAIC be used?

A

When on duty or deadheading to bypass security.

Swoop FA (11 decks)

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