exam 1 Into to Management

Question 1

management

Answer 1

• managing resources (ppl) w/in an organization.
• has legitiment power- hiring/firing . formal designated position. Power Derived from position/ job.
• about the work
• manipulate ppl, environment money,time resources to achieve organizations goals
• specific Functions/ duties- about the work.
• goals:R/t the organization
• always about organization + managing ppl 0

Question 2

leadership

Answer 2

Unofficial-attained/achieved

• can be assumed by more than one person
• no legitament power
• usually no Subordinents
• wider role than manager.

About the people

• group process
• interpersonal relationships

Question 3

Power

Answer 3

Enables one to accomplish goals, the capacity to act or the strength to accomplish it. Ex. Mother Teresa, MLK

Question 4

authority

Answer 4

Is the right to command a person - a person who has the right to give you an order or direction

ex. Police _ accompanies management as a source of legitiment power

Question 5

Influence

Answer 5

Anyone that has an informal position but has the ability to direct change or change the viewpoint or character of another

Question 6

power/authority/influence - quote for exam 1 /Final

Answer 6

To be a good manager you must be an effective leader, but the reverse is not true. You can be a leader + you don’t have to be a manager. But if your going to be a good manager you have to be an effective leader”

Question 7

Power/authority quote

Answer 7

You may be in a position of power but you my not have
: authority or you may have authority w/out any power.

Ex. New/inexperiance nursing manager- has legitiment power of being a manager + have authority but may not have influence

→ integrating managment functions in leadership roles

Question 8

Four components of an effective leader

Answer 8

1-self-awarness

2. vision
3. trust
4. trust

Question 9

2. Self-awareness (component of effective leadership

Answer 9

• emotional awareness, coping mechanisms, reactions to difficult situations,
• seeking feedback
• knowing default mechanism:
• know to cope w/-situations behavior/How ‘
• leaders expectations have impactn as followers

Question 10

1. Knowledge (component of leadership)

Answer 10

• knowing yourstuff. - concerned w/human needs t motivation and now they affect behavior, how people act as a group + individually
• you own behavior -critically knows.
• own behavior values, skills, styles personality.

Question 11

3. Vision-component of leadership

Answer 11

Leadership involves dreaming of possibilities believing there can be a better way.

• asking why not
• seeing the visions of others + making it a reality

Question 12

4. Trust (component of leadership)

Answer 12

Its the foundation of all leadership -all of the ingredients for great leadership,generating + sustaining an absolute sense of trust is the most important.
Trust.

• creating + maintaining trust: Do what you say
• hard to earn, easy to lose, once lost, hard to get back

Question 13

Communication

Answer 13

Info flow can have aImpact on the organizational culture + the capacity For change

-included aspects: Listening,linking, networking

• influencing info flow is one of the critical things about being a leadership t has direct impact on team performance
  (Does right know what doing)

Question 14

communication- listening

Answer 14

Is of hardest most important skills

Question 15

communication-linking

Answer 15

When you see + express a connection between 2 separate ideas

ex risk factors-ie pressure sore,labs,-connection

Question 16

Components of communication

Answer 16

Listening, linking, networking

Question 17

Networking-communication

Answer 17

Developing connections between people.

Question 18

Goals

Answer 18

-the reason for behavior - the end result leader ships idea

_* leaders are proactive in formulating goals. They shape ideas rather than responding to the idea of others.

Question 19

*Four components of effective management *

Answer 19

Planning

Organizing

Op

Directing

Controlling

Question 20

1. Planning: component of effective management -

Answer 20

*uses the decision making process

Defined: a plan is a guide for action in reaching a goal and must be Flexible. Plans should be specific, simple and realistic

-Selecting + setting priorities, to achieve result
→
ex. Policy procedure meetings, time management/plan change, collaborative agreement, fiscal planning budget meeting, building planning, (types: strategic tactical ‘r

→purpose t direction of agency-mission, vision, philosophy, goals, bed meeting,.scheduling-shift, census, divert absenteeism

Question 21

2 components of effective management-organizing

Answer 21

The process of coordinating the work to be done- follows the planning process.
..
*establishing a formal structure that provides the best possible coordination or use of Resourcesto accomplish goals r objectives

• resources: organize the work of the people
• organizing the work, the people, the environment
• planning and organizing
• ex.hiving of new nurses-ovientation, human resource management, staff development, organization of pt. CarBu scheduling, budget,

Question 22

3. Component of effective management-directing

Answer 22

• process of getting the organization’s work done: directing ppl too carry out work
• doing phase
• managers direct the work of their subordinates during this phase and followers support them so they can achieve desired outcomes
• delegate: create schedule, over sea projects.

**establishing directions t influencing people to follow that direction by motivating people to carry out desived actions. Major Strategy is creating a motivational climate through recognition and rewards.

-ex. Communication, delegation, managing conflicts, facilitating collaboration, units working together(ICU & Ed)

Question 23

4.component of effective management-controlling

Answer 23

Monitoring supervision and evaluation- comparing the results of work w / pre-determined standards of performance and taking corrective action if needed. Compliance w/standards: measures performance-quality- control. Auditing of patient goals/ outcomes

• quality control: managers monitor, supervise, and evaluate the following
  1. individuals absenteeism, latearrivals, early departures, med errors, to work w/other nursing care, prof growth.
  2. Unit as a whole-census, falls, infection rates, med errors, cost overruns, budget, morale, compliance with standards, narcotic counts.
  3. Monitoring methods- direct observation (rounding), chart audit, incident reports, peer evaluation,

** nurse must balance 2 competing interests: the needs of the staff
(Efficiency, morale, competency. Ect)and the needs
Of the employer (quality, cost effectiveness, productivity, ect)