Exam 1 Communication Flashcards
Organizational communication-Channel communication
① top down-downwand- manager → subordinate
② down up- upward communcation-subordinate →manager
③ horizontal- w/others@ same level
Types of communication
Assertive-face directly (body language) stay calm, speak clearly t be composed- guide discussion w/ non-verba)
Cues
② passive - avoids conflict
/
③ passive aggressive - on surfaces act as if dont care- but subtly act out outside RNX diff. than internal
aggressive - abusive communication style-persons feelings more Important than others. + advocate for wants evenif Demeaning to other
⑤ silence/fear
How does assertive person handle an aggressive person
①remove from situation to more private place
② allow to calm down
③ active listening /use “I statements “
④ focus on pt I solution - not on what’s happening
leadership role ingroup development ⑤
① assess-why we need/ do we need a group
② design- optimal size 4-6 ppl,
③, appoint members/representation that are representative of what the group is trying to accomplish
④ generate ideas - get things started + FOCUS on outcome
⑤ problem solve- help to resolve conflicts - leaders job
stages - of task development ⑧
① forming
② storming
③ norming
④ performing
⑧ termination
Stages of task development + purpose- ① forming
① don’t trust yet-Immature group
→ individual - learn about the group
→ leader: get aquatinted w/ the group - encourage independance- don’t take on everything
→ group-establish identity, provide support for each other
Stages of group development ② storming
② resolve conflicts + begin organizing
→ individual - find position in group when not the leader
→ leader-confront problems with confrontation + negotiate solution, encourage + reinforced positive group act + set ground rules
→ group- finding position t role w/in the group- confrontation + negotiation
Stages t tasks of group developement ③ forming
-start of working phase - functional patterns of interaction - group maturing, plans are made
→ leader - assess for consensus, keeps group from getting side tracked + establishesj rules for, cooperative action assesses progress + Keep ppl on track
→ group- group goals + objectives + establishes functional patterns
Stages + tasks of group development ④ performing
Most productive state-performing the tasks + goals
→ Individuals - carrying out responsibilities → leader - facilitate + Keep group moving forward _→ group-moving towards goals + maintaining relationships
Stages + tasks of group development ⑤ termination
Closure - end of task depending on group type
→ individual/ group - evaluations giving feed back
→ leader -evaluation - feed back + encourages sharing
D - sy functional group behavior - group think
→ when group opinion becomes so dominant that any individual idea is not accepted
→ prevent-using nominal technique, encouraging critical thinking + playing Devils advocate
→ nominal thinking-encouraging, Brainstorming from everyone
How to deal w/constant complainers
→ don’t give alot of attention
→ reframe inpositive way
→ challenge “all”words.
- validate feelings without agreeing
→ I statements/come up with positive solution.
How to deal with-silent/unresponsive people
→ open-ended questions
→ give them time to respond
→ written communication- Brainstorm + email me your thoughts later on
Time management-
→ accomplishing task + specified activities during the time available
→ goals- use resources to be effective in achieving the objectives
** signs not good a time management ⑥
1 always very busy
② need to be 3 places @ once
③ rushing from crisis to crisis
④ difficulty making + scheduling appointments w/others
⑤ believing your the only one. That can do a task correctly
⑥ “I’m so busy I don’t have time to do what I need to
