Exam 1 - Chapter 9 Flashcards
1
Q
What is verbal communication?
A
All words a person speaks
2
Q
What does verbal communication communicate?
A
- Beliefs and values
- Perceptions and meaning
3
Q
What can verbal communication convey?
A
- Interest and understanding
- Insult and judgement
- Clear or conflicting messages
- Honest or distorted feelings
4
Q
What are components of nonverbal communication?
A
- Tone of voice
- Emphasis on certain words
- Physical appearance
- Facial expressions
- Body posture
- Amount of eye contact
- Hand gestures
5
Q
What types of questions encourage patients to share information about experiences, perceptions, or responses to a situation?
A
Open-ended questions
6
Q
What types of questions when used sparingly can give you specific and needed information?
A
Close-ended questions
7
Q
What type of communication can be called content?
A
Verbal
8
Q
What type of communication can be called process?
A
nonverbal
9
Q
What qualities of active listening and feedback?
A
- Eye contact
- Body language
- Proxemics: Study of personal space
- Vocal quality
10
Q
What are therapeutic communication techniques?
A
Tools for enhancing communication:
- Using silence
- Active listening
- Clarifying techniques
