Exam 1 Chapter 2.1

Question 1

Self-awareness

Answer 1

Is the foundation of emotional intelligence

Question 2

Self-management

Answer 2

is the ability to use awareness of
your emotions (self-awareness) to stay flexible and
direct your behavior positively.

Question 3

Empathy

Answer 3

is the ability to pick up on others’ emotions
and understand what is really going on with them.

Question 4

Empathy: Active Listening

Answer 4

Paying attention
* Holding judgement (learner mindset)
* Reflecting
* Clarifying
* Summarizing
* Sharing

Question 5

Relationship Management

Answer 5

is the ability to use your
awareness of emotions and those of others to
manage interactions successfully.
Adapt communication to preferred styles of others
Civility in the workplace

Question 6

What is workplace incivility?

Answer 6

Gossip
Complaining
Ignoring others
Lack of courtesy
Disrespecting privacy
Disrespecting time