Exam 1 Chapter 2

Question 1

Interpersonal Communication

Answer 1

the exchange of thoughts, feelings, info and beliefs between two or more people

Question 2

Interpersonal Communication Process

Answer 2

process of sending and receiving verbal/nonverbal messages b/w 2 or more ppl (sharing and negotiating meaning)

Question 3

Encoding

Answer 3

process of
converting meaning into messages composed of words and nonverbal signals

Question 4

Decoding

Answer 4

process of
interpreting messages
from others into
meaning

Question 5

Meaning

Answer 5

the thoughts and feelings that ppl INTEND to communicate to one another

Question 6

Shared Meaning

Answer 6

A situation in which people involved in interpersonal
communication attain the same understanding about
ideas, thoughts, and feelings

Question 7

4 Noises

Answer 7

1. Physical
2. Physiological
3. Semantic
4. Psychological

Question 8

Physical noise

Answer 8

External noise

Question 9

Physiological noise

Answer 9

Personal Physical State

Question 10

Psychological

Answer 10

Attitudes or emotions

Question 11

Semantic

Answer 11

Difficult or ambiguous language;
application of differing meanings

Question 12

Language

Answer 12

Lack a shared language

Question 13

Mixed Messages

Answer 13

Verbal and nonverbal conflict

Question 14

Lifetime experiences

Answer 14

Filter of knowledge, values,
and expectations

Question 15

Emotional Intelligence

Answer 15

Understanding emotions
* Managing emotions to serve goals
* Empathizing with others
* Effectively handling relationships