Exam 1 Flashcards
What is Credibility
The degree to which others trust you in business, you may start from a deficit of trust
Why does it matter?
Work to gain and keep trust
Post-trust era
Business care only about their bottom lines, and they operate against society’s best interests.
Trust is not given freely. It must be earned.
What are the 3 components of credibility?
competence, caring, character
Competence
is the knowledge and skills needed to
analyze and solve business problems.
Caring
implies understanding others’ interests,
building positive relationships, cultivating a sense of
community
Character
is based on the values with which you
conduct business and live your life.
Ethics
are rules of conduct or moral principles that guide
individual or group behavior.
Business Ethics
commonly accepted beliefs and principles in the bus community for acceptable behavior
Transparency
involves sharing all relevant info with stakeholders
FAIR stands for?
facts, access, impacts, respect
FAIR tests helps you examine
how well you have…
-provided the facts
-granted access to your motives, reasoning, and info
-examined impacts on stakeholders
-shown respect
