Exam #1 (book materials)

Question 1

What are values?

Answer 1

Are the principles and ideas tat people or organizations strongly believe in and consider important.

Question 2

Situational Knowledge

Answer 2

Info that you have or can collect about requirements for successful communication.

Question 3

Each communication situation can be approached as what model in communication?

Answer 3

Goal Setting.

You will more likely succeed if you have a goals set for yourself when communicating

Question 4

What are the four Strategic Communication factors that provide a basis for developing communication skills in the business environment?

Answer 4

1. Situational Knowledge
2. Goal Setting
3. Communication Competence
4. Anxiety Management

Question 5

What are four ethical guidelines?

Answer 5

1. Maintain Candor: refers to truthfulness, honesty, & frankness in your comm. w/ other people.
2. Behave Constantly: You must always monitor your behavior to ensure that it matches what you say to others/
3. Keep Messages Accurate: When relaying messages from one source to another, communicate the original message as accurate as possible.
4. Keep Confidences: When being told something and it is being expected to you to pass the information,

Question 6

What 6 steps are in the goal setting process?

Answer 6

1. Identify the problem
2. Map out a Strategy
3. Set a Performance Goal
4. Identify the Resource Necessary to Achieve the Goal
5. Recognize Contingencies That May Arise
6. Obtain Feedback

Question 7

What are the three terms that equal Culture?

Answer 7

1. Attitudes- person’s learns & likes
2. Beliefs- person’s judgment about right & wrong
3. Values- person’s deep cultural assumptions that reflect all areas of life.

Question 8

A belief in the superiority of one’s own culture, is called what?

Answer 8

Ethnocentrism

Question 9

A negative preconception about people, activities, places, ideas, and other parts of our lives, is called what?

Answer 9

Prejudice

Question 10

How is prejudice considered a conflict?

Answer 10

Through..
GENDER- A women would not be considered as a very good professor because they are not “bossy” and “pushy” enough.

ETHNICITY- a teacher asking a child to bring her parents in for show in tell of their “Indian” clothes.

Question 11

Why do we stereotype people?

Answer 11

Because people don’t really care or want to get to know a stranger.

Question 12

We represent ourselves and the means by which we interpret others. What is this a definition of?

Answer 12

Language Culture

Question 13

The first step to analyzing your perspectives to succeed in a diverse workplace is?

Answer 13

To analyze your own perspectives.

Question 14

The second step to analyzing your perspectives to succeed in a diverse workplace is?

Answer 14

To know that the perspectives of others may be different from your own.

Question 15

The third step to analyzing your perspectives to succeed in a diverse workplace is?

Answer 15

To realize that conflict from diversity can be positive

Question 16

Three steps of basic messaging are?

Answer 16

1. Task messages- accomplish certain goals
2. Maintenance messages- keep the organization in working order so that the tasks can be performed.
3. Human Relations messages- help employees fully realize their potential in the organization.

Question 17

What are Proxemics?

Answer 17

The study of personal space

Question 18

What are the four zones to Proxemics?

Answer 18

1. Intimate Zone (closest distance)
2. Personal Zone (personal or private)
3. Social Zone (business settings)
4. Public Zone (twelve feet and beyond)

Question 19

What is one organizational norm that includes touching?

Answer 19

Japanese business people working in the U.S. appear to need more personal space than the people from the U.S. Casual touching is rarely seen among Japanese and other cultures.

Question 20

What is Jargon?

Answer 20

Is the specialized language that professionals use to communicate efficiently with one another.

Question 21

What are Euphemisms?

Answer 21

They are agreeable, neutral, or indirect phrases used to describe unpleasant events.

Question 22

What is the difference between a request and a directive question?

Answer 22

A Request is- a critical activity on the job, particularly when you are a new employee.
EX: “Can you help me solve this problem?”
EX: “Can we meet sometime today?”

A Directive is given when particular when it complements a positive request-making style.
EX: “be sure you finish today”
EX: “See you at 10:30”
EX: “file this!”

Question 23

What is communication?

Answer 23

-The sharing of meaning.