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BCOM > Exam 1 Attack Outline Review > Flashcards

Exam 1 Attack Outline Review Flashcards

1
Q

What is the transactional process model of communication?

A

The process of how communication is sent and received.

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2
Q

What are some factors that might hinder the process of communication?

A

noise and interference (EX: physiological distraction, environment)

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3
Q

What are the different levels or communication?

A

Intrapersonal, interpersonal, group, organizational and public.

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4
Q

What is intrapersonal communication?

A

communication with yourself.

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5
Q

What is interpersonal communication?

A

Communication with one other person. (usually another colleague or supervisor and employee)

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6
Q

What is group communication?

A

Communication with 2 or more people. (put together to complete a common goal; group projects @ work)

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7
Q

What is organizational communication?

A

Communication with multiple groups of an organization. (used for large tasks)

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8
Q

What is public communication?

A

Communication between an organization and the public. (EX: using social media, blogs, websites, news)

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9
Q

What are some factors that influence BCOM?

A

legal & ethical constraints, changing technology, diversity challenges & team environment.

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10
Q

What are some factors that one has to take into account when it comes to legal and ethical constraints?

A

International & domestic laws, personal values, code of ethics, etc.

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11
Q

What is Socrates triple filter test?

A

A system used to determine if information is truthful, useful and good.

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12
Q

What are some factors of changing technology that might affect BCOM?

A

Telecommuting, social media, software apps and being knowledgeable about technology

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13
Q

What is netiquette and why is it important?

A

practicing respectful behavior on the internet; to maintain credibility and reputation.

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14
Q

What is telecommuting and how does it affect BCOM?

A

telecommuting is the act of remote working.

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15
Q

How is social media used for communication?

A

it allows people to communicate by virtually sharing information and ideas while creating content

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16
Q

What are some advantages of using email?

A

its a faster and more convenient way to share information, its cheaper and reduces the use of paper wastage

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17
Q

What are some advantages of text messages?

A

alternative to phone calls and used as a social communication tool

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18
Q

What is a weblog and how is it used?

A

an online journal authored by an individual; used for marketing and commercial publishing

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19
Q

What are different ways to communicate electronically?

A

through email, instant messaging, weblogs and text messaging

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20
Q

Why is it important to have diversity skills?

A

makes it easier and more effective to communicate with all kinds of people.

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21
Q

What is cross cultural communication?

A

process of engaging with different cultural backgrounds.

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22
Q

Define ethnocentrism.

A

judging another culture using preconceptions from one owns culture

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23
Q

Define stereotypes

A

an untrue belief that many have with a particular culture

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24
Q

What is a team in business communication?

A

a small group with complementary skills who work together for a common purpose.

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25
Q

What is horizontal/lateral communication and who is used between?

A

communication between colleagues or an equal, used to collaborate and solve problems.

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26
Q

Define synergy

A

two or more people/organizations coming together to create something bigger than themselves separately

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27
Q

What is active listening?

A

making an effort to comprehend and hear what someone else is saying

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28
Q

What are different listening styles?

A

causal, information, intensive, and empathetic listening

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29
Q

In group communication explain the process of forming.

A

getting together for a common cause

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30
Q

In group communication explain the process of storming.

A

deciding roles and strategies

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31
Q

In group communication explain the process of norming.

A

the production plan to move forward

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32
Q

In group communication explain the process of performing

A

the actual doing

33
Q

What is the process for planning and preparing spoken and written messages?

A

Consider the contextual forces, determine the purpose, envision the audience, adapt to audience needs, organize the message and prepare the draft

34
Q

What are the contextual forces to consider when planning and preparing messages?

A

organizational culture and context of dimension

35
Q

What is organizational culture?

A

shared assumptions and thoughts taught to a new employee from an organization.

36
Q

What are the dimensions of context?

A

physical, social, chronological and cultural.

37
Q

What are the channels of communication?

A

written, oral, nonverbal and visual

38
Q

When determining the purpose of a message, what should be taken into account?

A

make sure the reader will understand, establish and maintain credibility

39
Q

What should be considered when envisioning the audience for preparing messages.

A

knowing the demographics of the audience, maintain goodwill,

40
Q

How is a message adapted to an audiences needs and concerns?

A

protect goodwill, use K.I.S.S, use contemporary language, think about how the audience will view your message

41
Q

What is the process of organizing the message?

A

Creating your outline by arranging main ideas in the right order.

42
Q

Define active voice

A

when the subject of a sentence or phrase is mentioned before the action or details.

43
Q

Define passive voice

A

when the subject of a sentence/phrase is mentioned after the action or details.

44
Q

What is style when preparing a written message?

A

the way a writer constructs their sentences, chooses words and sets the tone of their message

45
Q

What is tone?

A

it conveys the writer’s attitude toward the message and receiver

46
Q

What is jargon?

A

special words/expressions used when communicating with colleagues in the same field.

47
Q

What is a euphemism?

A

a more polite word used to substitute an offending word. (EX: darn instead of damn)

48
Q

What is double speak?

A

deliberately used to mislead or deceive people by hiding the truth.

49
Q

Define redundancy

A

the repetition of words/phrases without adding new meaning or value.

50
Q

What is coherence?

A

cohesion; the idea that when writing each sentence flows to the next smoothy

51
Q

What is direct writing and when should it be used?

A

leading the message with the main idea and following with details; usually used in positive/neutral messages to get straight to the point

52
Q

What is indirect writing and when should it be used?

A

leads with details followed by the main idea; usually used in negative news messaging to soften the bad news

53
Q

What is buffering and why is it used?

A

neutral/pleasant statement that creates common ground used to delay/soften the negative news impact

54
Q

Define goodwill and why its important to establish and maintain it?

A

an intangible value (trust and respect) between a company and its stakeholders; good for maintaining relationships & building loyalty

55
Q

Define metacommunication.

A

nonverbal communication that accompanies a message expressed in words.

56
Q

What are the two aspects of kinesics communication

A

visual and vocal communication

57
Q

What is visual communication under the scope of kinesics messaging
?

A

gestures, winks, smiles, overall body language

58
Q

What is vocal communication under the scope of kinesics messaging
?

A

the way something is being said (intonation & projection)

59
Q

What are some suggestions for effective meetings?

A

Distribute the agenda, seek consensus, limit meeting time, manage conflicts

60
Q

What are some advantages of group communication?

A

increased collaboration, shared workload, diverse skillset

61
Q

What are some disadvantages of group communication?

A

dominance, miscommunication, unequal participation

62
Q

What is interpersonal intelligence?

A

the ability to read and empathize the feelings of someone else.

63
Q

What are meeting meetings?

A

written record of what was discussed and decided during a meeting

64
Q

What are the best practices to have when preparing meeting minutes?

A

create an outline, check off attendees as they join, record decisions, ask for clarity, capture main ideas, record meeting

65
Q

What should be the layout of a block style letter?

A

header should include company name & info, then date, then addressed person info, greeting, message, close, signature

66
Q

What should be the layout of a memo?

A

begin header with memo, address recipient, address self, date, subject, message

67
Q

What is Maslow’s hierarchy of needs?

A

theory that explains and ranks the five levels of human needs

68
Q

What are the levels to Maslow’s hierarchy or needs?

A

(1) phycological and (2) safety (3) belonginess (4) self esteem (5) self actualization

69
Q

What is good messaging?

A

A message that conveys good news; uses deductive sequence

70
Q

What is neutral messaging?

A

a message that brings no emotional response from audience

71
Q

What is a claim?

A

a request for an adjustment

72
Q

What are the two types of claims?

A

persuasive and routine

73
Q

What is a persuasive claim?

A

A claim usually made by sellers to request something with a persuasive argument

74
Q

What is a routine claim?

A

a straightforward request made with no persuasion; usually made by the customer

75
Q

What are the two types of adjustments?

A

Resale and Sales promotional material

76
Q

What is an adjustment messge?

A

fair response by businesses to legitimate request in claims made by customers

77
Q

What is a resale adjustment?

A

discussion of goods and services already bought (pricing errors, defective products)

78
Q

What is a sales promotional adjustment?

A

corrects or applied missed sales promotions

BCOM (3 decks)

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