1: Establishing a Framework for Business Communication

Question 1

Define Interferences in business communications and give an example.

Answer 1

factors that hinder communication (ex: noise; physical & physiological)

Question 2

What is organizational communication

Answer 2

process of sharing information within an organization.

Question 3

What is the formal communication network and where would it be used?

Answer 3

the sharing of official information about the workplace. (EX: occurs in meetings or between boss & employee)

Question 4

What is informal communication network and which groups use it in a work setting?

Answer 4

Used to share information in a casual way (EX: to catch up w/colleagues)

Question 5

What is downward communication, who uses it, and who is that information going to?

Answer 5

information flowing down from the top of an organization. Used by higher ups & bosses for their employees.

Question 6

What is upward communication, who uses it, and who is that information going to?

Answer 6

information flowing from lower levels to upper levels of an organization. Used by employees to update employers & managers.

Question 7

What is horizontal communication, who uses it, and who is that information going to?

Answer 7

exchange of information between groups at the same level of an organization.

Question 8

Define internal messages.

Answer 8

messages shared within an organization

Question 9

Define external messages

Answer 9

messages shared by a company to the outside world. (EX: to customers & general public)

Question 10

What are some legal and ethical constraints in BCOM?

Answer 10

International & domestic laws, personal values & stakeholder interests.

Question 11

What is ethics in BCOM?

Answer 11

sharing information between parties in a truthful and accurate way.

Question 12

What is stakeholder interests?

Answer 12

any individual, group or party that has interest in an organization and the outcomes of its actions.

Question 13

What are some examples of stakeholders?

Answer 13

employees, customers, suppliers & investors.

Question 14

Why is it important to have diversity skills in communication?

Answer 14

Because it can help with communication globally and understanding the way other cultures think

Question 15

Define Ethnocentrism

Answer 15

judging another culture based on the standard of one’s own culture

Question 16

Define stereotypes

Answer 16

generalized belief about a particular category of people.

Question 17

Define chronemics

Answer 17

the study of the use of time in nonverbal communication (EX: anticipation)

Question 18

Define proxemics

Answer 18

a form of nonverbal communication/body language on how people use space (EX: how close someone stands to another during a conversation)

Question 19

Define kinesics

Answer 19

study of a type of nonverbal communication which interprets body movement (EX: posture, facial expressions, gestures)

Question 20

What is telecommuting and how does it affect BCOM?

Answer 20

the act of completing work assignments from a location other than work place. It helps reduce travel & time; increasing work flexibility)

Question 21

How does social media impact communication.

Answer 21

Social media alters the way business/companies communicate with each other

Question 22

What is a team in communication?

Answer 22

a small group with complementary skills who work together for a common purpose

Question 23

Define synergy

Answer 23

a state of teamwork where groups work together to create something more valuable than their individual efforts