1: Establishing a Framework for Business Communication Flashcards
Define Interferences in business communications and give an example.
factors that hinder communication (ex: noise; physical & physiological)
What is organizational communication
process of sharing information within an organization.
What is the formal communication network and where would it be used?
the sharing of official information about the workplace. (EX: occurs in meetings or between boss & employee)
What is informal communication network and which groups use it in a work setting?
Used to share information in a casual way (EX: to catch up w/colleagues)
What is downward communication, who uses it, and who is that information going to?
information flowing down from the top of an organization. Used by higher ups & bosses for their employees.
What is upward communication, who uses it, and who is that information going to?
information flowing from lower levels to upper levels of an organization. Used by employees to update employers & managers.
What is horizontal communication, who uses it, and who is that information going to?
exchange of information between groups at the same level of an organization.
Define internal messages.
messages shared within an organization
Define external messages
messages shared by a company to the outside world. (EX: to customers & general public)
What are some legal and ethical constraints in BCOM?
International & domestic laws, personal values & stakeholder interests.
What is ethics in BCOM?
sharing information between parties in a truthful and accurate way.
What is stakeholder interests?
any individual, group or party that has interest in an organization and the outcomes of its actions.
What are some examples of stakeholders?
employees, customers, suppliers & investors.
Why is it important to have diversity skills in communication?
Because it can help with communication globally and understanding the way other cultures think
Define Ethnocentrism
judging another culture based on the standard of one’s own culture
Define stereotypes
generalized belief about a particular category of people.
Define chronemics
the study of the use of time in nonverbal communication (EX: anticipation)
Define proxemics
a form of nonverbal communication/body language on how people use space (EX: how close someone stands to another during a conversation)
Define kinesics
study of a type of nonverbal communication which interprets body movement (EX: posture, facial expressions, gestures)
What is telecommuting and how does it affect BCOM?
the act of completing work assignments from a location other than work place. It helps reduce travel & time; increasing work flexibility)
How does social media impact communication.
Social media alters the way business/companies communicate with each other
What is a team in communication?
a small group with complementary skills who work together for a common purpose
Define synergy
a state of teamwork where groups work together to create something more valuable than their individual efforts
