Exam 1 Flashcards
All of the following are considered essential information to obtain during the first call EXCEPT the:
- name of the deceased
- amount of money to be spent
- location of the deceased
- name and phone number of the person calling
amount of money to be spent
When speaking on the telephone, you should always
1) enunciate clearly
2) talk quickly
3) speak mournfully
4) minimize background noise
4 and 1 are correct
Attention to detail is important in which of the following areas?
- facilities and vehicle maintenance
- preparation of remains
- planning and executing funeral arrangements
- all of these are important
all of these are important
When making a residence call, the first thing the funeral director should do is bring the cot and make the removal immediately.
false
Which governmental agency regulates the funeral service industry in our business relations with client families?
FTC
The certified copy of the death certificate:
- contains raised or embossed seal
- is obtained from the local registrar of the district in which the death occurred or the body was found
- is provided on a fee per copy basis
- all of these are true
all of these are true
When completing the first call on the telephone, the funeral home representative SHOULD:
- say “we will be right over”
- allow the caller to end the conversation
- say “thank you for calling”
- discourage the caller from calling after the funeral home office is closed
allow the caller to end the conversation
Fees which consumers must pay to receive any type of funeral services are called _________ charges
non-declinable
It is recommended the arrangement conference begin by establishing a rapport with the client family and explaining briefly what will transpire.
true
The collapsible stretcher used to transport the body of the deceased from the place of death to the funeral home is the
one-person cot
Based on the veteran’s status and the use of insurance the family would be asked to bring in:
1) the insurance policy
2) a bank statement
3) the will
4) military discharge papers
1 and 4 only
The public officer whose chief duty it is to investigate the cause of questionable deaths is the
coroner
Always say “good morning” or “good afternoon” when answering the telephone at the funeral home.
false
Which of the following would not be information the family would need to discuss at the conclusion of the first call?
- social security and veterans information
- vital statistics
- insurance information
- the amount of money the family wants to spend on the funeral
the amount of money the family wants to spend on the funeral
An important item(s) that should be brought in by the family at the time of the arrangement conference is the:
- SS# of the deceased
- clothing for the deceased
- vital statistics information
- all of these items are important
all of these items are important
The funeral director should explain to the family, not only charges incurred through the funeral home, but outside charges as well.
true
All information previously obtained from the first call should be confirmed at the arrangement conference.
true
The name of the individual who provides the vital statistics information necessary for the completion of the death certificate is called the
informant
The person who usually makes the notification of death to the funeral home is a
member of the family
Who is authorized to give permission to embalm?
individual with right and duty of disposition
The burial transit permit is required when shipping remains via common carrier out of Texas.
true
You are an apprentice at a funeral home in Houston, Texas. You have just been notified of a death at a family residence. The deceased is a 67 year old male. The person making the telephone call is the adult son. The son tells you that he and his father’s wife will be waiting for your arrival. He also states that his father was a veteran and that they will be using an insurance policy to pay for part of the funeral. If embalming is done who will authorize it?
the spouse
When a person dies as a result of homicide, suicide or an accident, an official inquiry into the cause of death is made by the ____before signing the death certificate.
coroner/medical examiner/justice of the peace
When valuables are found on the deceased during the removal, the funeral director SHOULD:
- remove them and leave them on the bed
- ask the family for their instructions, and indicate the disposition of the valuables on the first call form
- leave the valuables on the deceased
- do nothing since it is not the FD’s duty to check for valuables
ask the family for their instructions, and indicate the disposition on the first call form
