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Mortuary Administration > Exam 1 > Flashcards

Exam 1 Flashcards

1
Q

All of the following are considered essential information to obtain during the first call EXCEPT the:

  • name of the deceased
  • amount of money to be spent
  • location of the deceased
  • name and phone number of the person calling
A

amount of money to be spent

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2
Q

When speaking on the telephone, you should always

1) enunciate clearly
2) talk quickly
3) speak mournfully
4) minimize background noise

A

4 and 1 are correct

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3
Q

Attention to detail is important in which of the following areas?

  • facilities and vehicle maintenance
  • preparation of remains
  • planning and executing funeral arrangements
  • all of these are important
A

all of these are important

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4
Q

When making a residence call, the first thing the funeral director should do is bring the cot and make the removal immediately.

A

false

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5
Q

Which governmental agency regulates the funeral service industry in our business relations with client families?

A

FTC

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6
Q

The certified copy of the death certificate:

  • contains raised or embossed seal
  • is obtained from the local registrar of the district in which the death occurred or the body was found
  • is provided on a fee per copy basis
  • all of these are true
A

all of these are true

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7
Q

When completing the first call on the telephone, the funeral home representative SHOULD:

  • say “we will be right over”
  • allow the caller to end the conversation
  • say “thank you for calling”
  • discourage the caller from calling after the funeral home office is closed
A

allow the caller to end the conversation

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8
Q

Fees which consumers must pay to receive any type of funeral services are called _________ charges

A

non-declinable

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9
Q

It is recommended the arrangement conference begin by establishing a rapport with the client family and explaining briefly what will transpire.

A

true

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10
Q

The collapsible stretcher used to transport the body of the deceased from the place of death to the funeral home is the

A

one-person cot

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11
Q

Based on the veteran’s status and the use of insurance the family would be asked to bring in:

1) the insurance policy
2) a bank statement
3) the will
4) military discharge papers

A

1 and 4 only

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12
Q

The public officer whose chief duty it is to investigate the cause of questionable deaths is the

A

coroner

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13
Q

Always say “good morning” or “good afternoon” when answering the telephone at the funeral home.

A

false

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14
Q

Which of the following would not be information the family would need to discuss at the conclusion of the first call?

  • social security and veterans information
  • vital statistics
  • insurance information
  • the amount of money the family wants to spend on the funeral
A

the amount of money the family wants to spend on the funeral

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15
Q

An important item(s) that should be brought in by the family at the time of the arrangement conference is the:

  • SS# of the deceased
  • clothing for the deceased
  • vital statistics information
  • all of these items are important
A

all of these items are important

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16
Q

The funeral director should explain to the family, not only charges incurred through the funeral home, but outside charges as well.

A

true

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17
Q

All information previously obtained from the first call should be confirmed at the arrangement conference.

A

true

18
Q

The name of the individual who provides the vital statistics information necessary for the completion of the death certificate is called the

A

informant

19
Q

The person who usually makes the notification of death to the funeral home is a

A

member of the family

20
Q

Who is authorized to give permission to embalm?

A

individual with right and duty of disposition

21
Q

The burial transit permit is required when shipping remains via common carrier out of Texas.

A

true

22
Q

You are an apprentice at a funeral home in Houston, Texas. You have just been notified of a death at a family residence. The deceased is a 67 year old male. The person making the telephone call is the adult son. The son tells you that he and his father’s wife will be waiting for your arrival. He also states that his father was a veteran and that they will be using an insurance policy to pay for part of the funeral. If embalming is done who will authorize it?

A

the spouse

23
Q

When a person dies as a result of homicide, suicide or an accident, an official inquiry into the cause of death is made by the ____before signing the death certificate.

A

coroner/medical examiner/justice of the peace

24
Q

When valuables are found on the deceased during the removal, the funeral director SHOULD:

  • remove them and leave them on the bed
  • ask the family for their instructions, and indicate the disposition of the valuables on the first call form
  • leave the valuables on the deceased
  • do nothing since it is not the FD’s duty to check for valuables
A

ask the family for their instructions, and indicate the disposition on the first call form

25
Q

When answering the telephone at the funeral home, all staff members SHOULD:

  • allow the phone to ring 5 or 6 times so you do not appear too anxious
  • answer with a cheerful, happy voice
  • identify the name of the funeral home and yourself
  • tell the caller that you do not give out price information over the telephone
A

identify the name of the funeral home and yourself

26
Q

Based on the scenario of heavy decedent and family present, who would respond to make the removal?

  • two apprentices
  • one apprentice
  • two persons one of which would be a licensed funeral director
  • an apprentice and a mortuary science student
A

two persons one of which would be a licensed funeral director

27
Q

The preparation and filing of the death certificate is usually the responsibility of the

A

funeral director

28
Q

Soiled clothing belonging to a deceased should be disposed of immediately after it is removed.

A

false

29
Q

Which one of the following has ultimate control over the type of funeral services rendered for the deceased?

  • funeral director
  • clergy
  • military or fraternal group
  • family
A

family

30
Q

According to the FTC Funeral Rule, which of these must be given to the family for their retention?

  • outer burial container price list
  • casket price list
  • general price list
  • all of these
A

general price list

31
Q

Cash advance items include all of the following EXCEPT:

  • obituary notice
  • casket
  • certified copy of death certificate
  • clergy honorarium
A

casket

32
Q

Regardless of the type of vehicle used, the first call car should always be:

  • clean
  • black
  • white
  • unreliable
A

clean

33
Q

Which one of the following packaged options is not required on the general price list?

  • receiving remains
  • direct cremations
  • forwarding remains
  • donating remains
A

donating remains

34
Q

More than 90% of the notifications of death come to the funeral home by means of

A

telephone

35
Q

Before going on a hospital removal the funeral director makes sure the proper authority has been granted at the hospital for the removal of the deceased.

A

true

36
Q

The use of the first call form:

  • wastes paper
  • ensures the collection of pertinent information
  • clutters the desk of the funeral director
  • serves no purpose
A

ensures the collection of pertinent information

37
Q

Which of the following is not true concerning honorary casket bearers?

  • they may be family or friends of the deceased
  • they physically carry the casket
  • they act as an escort or honor gaurd
  • they may be members of a religious or fraternal group
A

they physically carry the casket

38
Q

All of the following may be used to transport the body of a deceased infant except:

  • baby blanket
  • bassinet
  • mortuary cot
  • infant carrier
A

mortuary cot

39
Q

According to Texas state law, the Report of Death must be submitted within how many hours after the funeral home takes custody of the remains?

A

24

40
Q

When making a home removal

A

the family should be told what to expect

41
Q

A forensically trained physician who investigates questionable or unattended deaths is the

A

medical examiner

42
Q

In Texas a burial transit permit is needed for all of the following except:

  • transportation across state lines via private carrier
  • transportation across state lines via common carrier
  • transportation within the state via private carrier
  • transportation within the state via common carrier
A

transportation within the state via private carrier

Mortuary Administration (4 decks)

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