Exam 1 Flashcards
List the 4 components of wellness
- Capacity to perform to best of ability.
- Ability to adjust/adapt to varying situations.
- Reported feeling of well-being.
- Feeling that “everything is together,” harmonious.
Today, increasing emphasis has been placed on…
- Health
- Wellness
- Self-care
- Health-Promotion
Describe each tier of the Maslow’s Hierachy of Needs.
What are the factors influencing health care delivery?
- Shifting population demographics (age, culture, changing disease patterns)
- Advances in technology and genetics
- Economic changes, demand for quality health care
What is managed care?
Health care systems where the provider…
- Recieves pre-negotiated payment rate
- Fixed-price reimbursement
- Limited choice of providers
- Mandatory precertification
- Utilization review
- Focus on containing, reducing cost, increasing pt satisfaction, improving health or functional status.
What are the 5 IOM (Institute of Medicine) core competencies? Briefly describe each
- Provide patient-centered care
- Work in interprofessional teams
- Employ evidence-based practice
- Apply quality improvement
- Utilize informatics
- Patient-centered care - Identify, respect, & care about patients’ differences, values, preferences, & expressed needs; relieve pain & suffering; coordinate continuous care; listen to, clearly inform, communicate with, & educate patients; share decision making & management; & continuously advocate disease prevention, wellness, & promotion of healthy lifestyles, including population health.
- Work in interprofessional teams - Cooperate, collaborate, communicate, & integrate care in teams to ensure that care is continuous & reliable
- Employ Evidence-Based Practice - Integrate best research with clinical expertise & patient values for optimum care, & participate in learning & research activities to the extent feasible.
- Apply quality improvement - Identify errors & hazards in care; understand & implement basic safety design principles; continually understand & measure quality of care in terms of structure, process & outcomes in relation to patient & community needs; & design & test interventions to change processes & systems of care, with the objective of improving quality.
- Utilize informatics - Communicate, manage knowledge, mitigate error, & support decision making using information technology.
Which role involves actions taken by nurses to meet the health care & nursing needs of individual patients, families, & significant others?
- Practitioner
- Leadership
- Research
- Practitioner
Rationale: The practitioner role involves those actions taken by nurses to meet the health care & nursing needs of individual patients, their families, & significant others. Nursing leadership role involves 4 components: decision making, relating, influencing, & facilitating. The primary task of nursing research is to contribute to the scientific base of nursing practice. The research role is considered to be a responsibility of all nurses in clinical practice.
Describe the collaborative practice model
- Promotes shared particpation, responsibility, accountability.
________ communication is a
major component of the
nursing profession
Effective communication is a
major component of the
nursing profession
What is the nursing process?
- Assessment
- Nursing Diagnosis
- Planning
- Implementation
- Evaluation
What are the levels of communication
- Intrapersonal communication
- Interpersonal communication
- Transpersonal communication
- Small-group communication
- Public communication
What are the qualities of an effective communicator?
- Critical thinking ability
- Knowledge of nursing process
- Knowledge of human behavior
- Holds no perceptual biases
- Professional dress & demeanor
- Must be open to communication & willing to give & receive feedback
- Courtesy
- Use of Names
- Trustworthiness
- Autonomy & Responsibility
- Assertiveness (but not aggressive)
List and briefly describe each barrier of communication.
- Incongruent response - when words & actions do not match the inner experience of self &/or are inappropriate to the context
- Conflict - arises when ideas or beliefs oppose
- Unclear expectations - ill-defined tasks/duties
- Gender - men and women may process info differently
- Culture
- Anger - irrational responses
What are some of the ineffective communication technique?s
- Asking personal questions
- Sharing personal opinions
- Changing the subject (Let pt get closure before changing subj!!)
- Canned Responses
- False hope
- Approval/Disapproval
- Passive or Aggressive Responses
- Arguing
What are the therapeutic communication techniques? (SOLER)
- S - sit facing the patient
- O - observe an open posture
- L - lean toward the patient
- E - establish and maintain intermittent eye contact
- R - relax
What are some non-verbal forms of communication?
- Personal Appearance
- Posture & Gait
- Facial Expression
- Eye Contact
- Gestures
- Sounds
- Territoriality & Personal Space
- Symbolic Communication
- Metacommunication
List and describe the avenues of communication in the workplace.
- Downward
- Upward
- Lateral
- Diagonal
- Grapevine
In case of impaired verbal communication, what should the nurse remember?
- Assess communication possibilities
- Provide interpreters as needed
- Consider alternatives: writing, letter boards, body movements
- Keep words/questions simple & closed ended
- DO NOT assume that patient is unable to communicate
What are the techniques for End-of-Life Communication?
- Assess desired level of knowledge
- Determine who pt wants to give knowledge to. Provide pt with options. LISTEN to the pt.
- Initiate family meetings
- Communication with children based on developmental level
- Adopt SOLER posture for active listening
- Take appropriate amount of time to listen & discuss pt/family concerns
How would you break bad news to a patient?
- Reinforce news given by MD
- Plan what to say if possible
- Establish rapport
- Eliminate distractions
- Assess level of knowledge & desired information
- Use simple language
- Be sensitive/respectful of needs, cultures, family process
- ***It’s okay to cry with the patient.
- ALWAYS go into the room with a plan
National Patient Safety Goal (NPSG):
Improve the effectiveness of ______ among caregivers.
Improve the effectiveness of
communication among caregivers.
Describe NPSG: “Read Back”
Person recieving information either via telephone or verbally needs to read back the information.
RBVO
RBTO
Name some abbreviations/rules from NPSG’s “Do-Not-Use” list
- IU (instead use International unit)
- QD or qd (instead use once daily)
- QOD or q.o.d (instead use every other day)
- U or u (instead use unit)
- Trailing zero after decimal point (e.g. 1.0mg –> 1mg)
- Naked decimal point (e.g. .5 mg –> 0.5mg)
NPSG: Measure & assess, & if appropriate, take action to improve the timeliness of reporting, & the timeliness of receipt by the responsible licensed caregiver, of critical test results & values.
What is SBAR(R) ?
- Situation
- Background
- Assessment
- Recommendation
- Repeats back
NPSG: Accurately & completely reconcile medications across the continuum of care.
What is medication reconcilation?
- A complete list of medications is communicated to the next provider when a patient is referred or transferred to another setting, service, practitioner or level of care
- The complete list of medications provided to the patient on discharge
“The process of comparing the medications that the patient/client/resident has been taking prior to the time of admission or entry to a new setting with the medications that the organization is about to provide”
What are the 5 stages of group development?
I Forming: introductions & trust
II Storming: provocations
III Norming: cohesive work begins
IV Performing: cohesion to achieve goals
V Termination: closure & expression of feelings
What are the characteristics of an effective group?
- Clearly defined goals
- Open, goal directed communication
- Equally shared power
- Flexible decision making
- Controversy considered healthy
- Diversity encouraged
- Evident interpersonal problem-solving
What are the characteristics of an ineffective group?
- Goals vague or imposed without discussion
- Communication guarded
- Power with leader–not shared
- Decision making without consultation
- Controversy & conflict not tolerated
- Individual resources not utilized
- Undervalue of member contributions
What is a medical record?
- Written legal confidential account of the client’s:
- Health history
- Current health status
- Treatment (s)
- Progress
*
What are the purposes of keeping a medical record?
- Communication
- Legal Documentation
- Financial Billing
- Education/Research
- Auditing-Monitoring
List the characteristics of charting
- Factual
- Concise
- Accurate
- Complete
- Organized
- Current
- Legible
- Timely
- Confidential
Describe the Assessment step of the Nursing Process. What are its 2 stages? What are the sources you can use for this step?
The purpose of assessment is to establish a database about the patient’s perceived needs, health problems, and responses to these problems.
Two stages of assessment:
- Collection and verification of data
- Analysis of data
Sources of data
- Patient (interview, observation, physical examination)—the best source of information
- Family and significant others (obtain patient’s agreement first)
- Health care team
- Medical records
- Scientific literature
- Nurse’s experience – influences level of critical thinking
What are the comprehensive assessment approaches?
- Use of a structured database format, based on an accepted theoretical framework or practice standard
- Example: Gordon’s model of functional health patterns
- Systemic approach, 11 categories
- Problem-oriented approach
- Assessment moves from general to specific.
What is a patient-centered interview? List the steps.
Definition: An organized conversation with the patient
- Set the stage
- Preparation, environment, greeting
- Privacy, temperature, etc.
- Set an agenda/gather information about patient’s concerns
- Collect the assessment or nursing health history; assure the patient of confidentiality.
- Terminate the interview - cue the end
What is a nurse’s concept map?
- A visual representation that allows nurses to graphically illustrate the connections between a patient’s health problems
- Allows nurses to obtain a holistic perspective of health care needs
Compare a medical diagnosis and a nursing diagnosis.
- Medical diagnosis - Identification of a disease condition based on specific evaluation of signs and symptoms
- Nursing diagnosis - Clinical judgment about the patient in response to an actual or potential health problem
What is the purpose of a nursing diagnostic statement?
- Provides a precise definition of a patient’s problem that gives nurses and other members of the health care team a common language for understanding patients’ needs
- Allows nurses to communicate what they do among themselves and with other health care professionals and the public
- Distinguishes the nurse’s role from that of the physician or other health care provider
- Helps nurses focus on the scope of nursing practice
- Research can be conducted on outcomes for diagnoses with certain interventions
What are the types of nursing diagnoses?
- Actual nursing diagnosis - Describes human responses to health conditions or life processes
- Risk nursing diagnosis (potential) - Describes human responses to health conditions/life processes that may develop. DOES NOT HAVE AEB STEP
- Health Promotion nursing diagnosis (readiness) - A clinical judgment of motivation, desire, and readiness to enhance well-being and actualize human health potential
What are the 3 components of a nursing diagnosis?
- Diagnostic Label (NANDA-1)
- Related Factors/Etiology
- As Evidenced By
What is the related factor in a nursing diagnosis?
a condition, historical factor, or causative event –> gives a context for the defining characteristics and shows a type of relationship with the nursing diagnosis.
- Treatment-related
- Pathophysiological (biological or psychological)
- Maturational
- Situational (environmental or personal)
What data can be used for “As Evidenced By”?
- assessment data
- subjective and objective data
- defining characteristics
- measureable data which can be used to evaluate goals
- things the patient states
List the Diagnostic Statement Guidelines
- Identify the patient’s response, not the medical diagnosis
- Identify a NANDA-I diagnostic statement rather than the symptom
- Identify a treatable cause or risk factor rather than a clinical sign or chronic problem that is not treatable through nursing intervention
- Identify the problem caused by the treatment or diagnostic study rather than the treatment or study itself
- Identify the patient response to the equipement rather than the equipment itself
- Identify the patient’s problem rather than your problems with nursing care
- Identify the patient’s problem rather than the nursing intervention
- Identify the patient’s problem rather than the goal of care
- Make professional rather than prejudicial judgements
- Avoid legally inadvisable statements
- Identify the problem and its cause to avoid a circular statement
- Identify only one patient problem in the diagnostic statement
Define goals and expected outcomes in critical thinking for nurses
- Goal - A broad statement that describes the desired change in a patient’s condition or behavior. Has an aim, intent, or end
- Expected outcome - Measurable criteria to evaluate goal achievement
What are the types of goals of care?
- Patient-centered goal: A specific and measurable behavior or response that reflects a patient’s highest possible level of wellness and independence in function
- Short-term goal: An objective behavior or response expected within hours to a week
- Long-term goal: An objective behavior or response expected within days, weeks, or months
A nursing-sensitive patient outcome is a measurable patient, family, or community state, behavior, or perception largely influenced by and sensitive to nursing interventions
What are the characteristics of a nurses’ expected outcomes?
SMART
- An objective criterion for goal achievement
- A specific, measurable change in a patient’s status that you expect in response to nursing care
- Direct nursing care
- Determine when a specific, patient-centered goal has been met
- Are written sequentially, with time frames
- Usually, several are developed for each nursing diagnosis and goal.
- S - specific
- M - measurable
- A - achievable
- R - relevant
- T - timing
List the 7 guidelines for writing goals.
- Patient-centered
- Singular goal or outcome
- Measurable
- Mutual factors
- Observable
- Time-limited
- Realistic
- R - realistic
- U - understandable
- M - measurable
- B - behavioral
- A - achievable