Exam 1 Flashcards
Characteristics of a product or service that bear its ability to satisfy stated or implied needs; a product or service free of deficiencies
Quality
What are the three approaches to quality?
Product-defined (physical features), manufacturer-defined (meeting specifications), and user-defined (consumer needs and wants)
Five elements of quality
Performance Durability Serviceability Conformance Aesthetics
What are intrinsic quality cues?
Quality cues that come from the product itself; aesthetic and functional
What are extrinsic quality cues?
External influences such as brand image
What are the price classifications?
Budget Moderate Better Bridge Designer
Equation for value
Quality + Price = Value
Equation for cost per wear
Purchase $ ÷ amount of times worn = cost per wear
Management and control of development and manufacturing of apparel to ensure product quality and compliance with safety regulations
Quality assurance
Ensuring standards are maintained through testing at different stages of production, frequent inspections, and proper use of equipment and established procedures
Quality control
Two types of standards for apparel performance
Mandatory/regulatory or voluntary
Established requirements for determining if a material or product satisfies quality standards at the national and international levels
Specifications
Checking whether materials, products, processes and systems personnel meet requirements of standards, regulations, or other specifications
Conformity assessment
When materials or apparel products conform to standards and specifications to meet consumer expectations that lead to satisfaction
Compliance
TC38 committee
ISO committee for textiles
Which testing standards will we use in class?
ASTM International
American body of textile experts
AATCC
TAG
Represents US in TC38 committee
American voluntary standards group
ANSI
British voluntary standards group
BSI
National Standards Body
Represents UK in TC38 committee
European voluntary standards group
CEN
Chinese voluntary and mandatory standards group
CNIS
Canadian voluntary standards group
SCC