Ethics, Rules and Conduct - Ethics

Question 1

Why are the ethical standards important?

Answer 1

Create a clear and streamlined guide to members to ensure that clients and anyone else who deals with the RICS has confidence in the profession

Question 2

Give examples behaviours for rule 1.

Answer 2

• Do not mislead others by their actions or omissions
• Do not allow themselves to be influenced improperly by others
• Be open and transparent with clients about fees and services

Question 3

Give example behaviours for rule 2.

Answer 3

• Only undertake work that you have the knowledge, skills and resources to carry out competently
• Members should supervise any employees undertaking work for them and ensure that these employees have the necessary knowledge, skills and resources to do their tasks competently

Question 4

Give example behaviours for rule 3.

Answer 4

• Understand the clients’ needs and objectives before accepting any professional work
• Agree with the clients the scope of service to be provided and its limitations, and timescales for the work.
• Firms have quality assurance processes for their work

Question 5

Give example behaviours for rule 4.

Answer 5

• Respect the rights of others and treat others with courtesy
• Do not bully, victimise or harass anyone
• Work cooperatively with others

Question 6

Give example behaviours for rule 5.

Answer 6

• Members and firms respond to complaints made against them promptly, openly and professionally
• Members and firms manage their professional finances responsibly
• Members and firms ensure that public statements made by the firm, or in which members ae identified as members of the profession, do not undermine public confidence in the profession

Question 7

What is the RICS Decision Tree?

Answer 7

Flowchart to help members decide how to act in difficult situations where their professional ethics may be at stake

Question 8

What is a bribe?

Answer 8

The offering, giving, receiving, or soliciting of something of value to influence a person to act improperly in the performance of their duties.

Question 9

What is Avison Young’s Gifts and Entertainment Policy?

Answer 9

• Pre-authorisation and reporting required
• Cash and cash equivalents must not be accepted