Ethics L2

Question 1

How do you ensure that you comply with Primary legislation?

Answer 1

I ensure that I comply with bribery legislation by

Question 2

How do you ensure that you comply with money laundering regulations?

Answer 2

I ensure I comply with money laundering regulations by

Question 3

How do you ensure that you comply with your firms bribery and gifts policy?

Answer 3

I ensure compliance by

Question 4

Tell me about an instance where you have been offered a gift or hospitality by a client?

Answer 4

I was offered

Question 5

Tell me what you would do if you felt that an instruction was outside your scope experience or knowledge?

Answer 5

If I felt an instruction was beyond my scope of expertise I would

Question 6

Tell me about a time when you have handled clients money?

Answer 6

My firm has a policy that we do not handle clients money. We would refer the client to a suitable solicitor or management company as appropriate.

Question 7

Tell me about how you would handle a client complaint?

Answer 7

If I received a client complaint I would

Question 8

Tell me about your firm’s process for escalating a complaint to alternative dispute resolution (ADR)?

Answer 8

My firm’s process for escalating a complaint to ADR is

Question 9

Tell me about a conflict-of-interest check you have carried out?

Answer 9

I carried out a conflict-of-interest check on

Question 10

If you identified a potential or actual conflict of interest how would you handle this?

Answer 10

If I identified a conflict of interest I would

Question 11

Tell me about a time you have acted with integrity.

Answer 11

A Client asked me to reduce my fees for a potential instruction. I declined the proposal and explained that my firm offered a high level of Professional service in line with RICS standards.

Question 12

Tell me about when you reviewed your firms terms of engagement and why?

Answer 12

I reviewed and amended my firms terms of engagement to ensure compliance with RICS rules of conduct and to ensure maximum transparency for clients

Question 13

Tell me about a conflict of interest you have encountered?

Answer 13

I counted a conflict of interest when

Question 14

When have you acted within your limitations?

Answer 14

I was asked to provide a formal valuation for probate and I recognised that I was not suitably qualified to do this. I therefore advised the client to seek independent advice from a registered valuer.

Question 15

Have you ever been offered a bribe and if so what did you do?

Answer 15

I was offered a cash bribe by a prospective tenant to ensure that his offer was looked on favourably by the landlord. I declined the bribe, explaining that any proposal he wished to make must be legitimate and sent in writing, and that it would be considered equally to any other proposals received. I reported the incident to my directors.