Client Care L1

Question 1

Tell about why it is important to develop long-term client relationships.

Answer 1

It is important to develop long-term client relationships because

Question 2

Tell me about the different stakeholders you have come across in your role.

Answer 2

Different stakeholders I have encountered include

Question 3

Tell me about how you have tailored your client care to one of these stakeholders.

Answer 3

I have

Question 4

Why is it important to you to set objectives?

Answer 4

Objectives are important to measure progress and enable business goals to be reached.

Question 5

Tell me about your duty of care towards your clients.

Answer 5

My duty of care towards clients

Question 6

Explain use of your firm’s CRM to facilitate client care.

Answer 6

My firm’s CRM