Communication And Negotiation L1 Flashcards
What do you consider to be an example of good communication?
Good communication is
How do you ensure that the frequency of communication is acceptable?
I advise all my clients that I will communicate formally every two weeks as a minimum. In certain cases I have agreed to provide clients with weekly updates, when specifically requested.
What are the different ways you can communicate with clients?
I believe that using a combination of email and phone calls is a good strategy. However, I always listen to clients’ preferences for communication and act accordingly.
When would you choose to use written communication over verbal communication or a face to face meeting?
Written communication is useful to provide a thorough audit trail of correspondence, particularly on matters relating to negotiation of terms and fees etc.
What barriers to effective communication have you come across?
A client once requested that we only communicate by post as he did not use a telephone or email. This made regular communication very difficult.
Tell me about your negotiating style.
I always listen. I always try to understand the key objectives of both parties and I always try to find reasonable middle ground for any conflicts that arise. I maintain a friendly but professional approach.
Why is negotiation important?
Negotiation is important to ensure that both parties involved in a transaction feel that they are achieving a fair outcome and that the other party has been reasonable.
What can be a barrier to negotiating effectively?
A barrier to negotiating might be
What would be a good way to facilitate negotiations in your role?
A good way to facilitate negotiations might be
Why do you consider that discussing matters in person might be effective?
Sometimes it helps to arrange an onsite meeting to discuss certain aspects of a negotiation. Often minor issues can be misinterpreted through an email exchange, where a face to face meeting can resolve these swiftly.
Tell me about how you communicate effectively (and responsibly) using social media.
My company uses LinkedIn, Twitter and Instagram to communicate. We circulate property details and company updates in a professional and responsible way.
