Ethics 3 Flashcards
Give me an example of when you have acted with integrity?
Mid-Terrace, South Emsall. Cousin wanted me to undertake a home buyers report for the house they were looking at buying but I told them due to my relationship with them it was a conflict of interest however I said that another surveyor within my firm could undertake the survey.
Tell me about when you have provided a high standard of service.
Ramshead Drive- Before undertaking the level 3 home survey report I knew from my local knowledge that there was a high density of non-standard construction houses in this area. From doing my pre inspection checks I found out that it was a Levitt cartwright construction. This allowed me to be better prepared and check for signs of corrosion to the steels and signs of water ingress plus possibility of asbestos materials in the property.
I was able to inform the client about the type of property and the possible issues related to this type of construction and how they could be repaired.
Tell me about how you have promoted trust in the profession.
RICS Rules of conduct:
APPTT-
1. Act with integrity- open and honest.
2. Professional Competence- CPD and personal development.
3. Provide good-quality and diligent service.
4. Treat others with respect and encourage diversity and inclusion.
5. Take responsibility
Explain how you have taken responsibility in your current role.
I take responsibility by owning my work and ensuring that I make sure that I carry out a full and comprehensive report for the client and follow up with a phone call to make sure they understand the report and check if they have any questions.
Tell me about how you treat clients with respect.
I treat my clients how I would like to be treated or for example: if it were my grandmother/grandfather having a survey, how would I like her/him to be treated?
Tell me about how you treat other surveyors with respect.
I actively listen, interact and engage with fellow surveyors and enjoy listening to their points of view on different topics.
I encourage and am respectful of their views.
Explain the key steps you would take if you decided to set up in practice as a sole trader after qualifying.
To become regulated:
Submit a firm details form to the RICS.
Comply with rules of conduct, Appendix A:
1. Adequate PII cover including Run-off cover.
1b. Holding clients money regulations
2. Written complaints handling procedure
3. Make arrangements for Professional work to continue in event of incapacity or death.
4. Comply RICS where required.
5. Provide all information on requests to the SRB.
6. Display on all business literature, a designation stating “Regulated By RICS.”
7. Report to RICS any matters required under the “Rules of the Registration of Firms.”
Statutory legislation:
Business Names Act 1985
Companies Act 1985
GDPR
2017 Money Laundering Regulations
If a prospective purchaser offered you a financial incentive to accept their offer, explain how you dealt with this.
As part of the RICS Countering Bribery, Corruption, Money Laundering and Terrorist Financing 2019,
I would politely decline the offer and inform them that as part of the RICS, I could not accept a financial incentive.
I would then record this interaction and inform my line manager what had happened without informing the purchaser.
What would you do if you were asked by a client to reduce a fee proposal to win new work?
As part of a RICS regulated firm I am not allowed to offer or accept a bribe whether that’s directly or indirectly.
Refer to: RICS Code of Ethics 2022 and
RICS Countering Bribery, Corruption, Money Laundering and Terrorist Financing 2019
What would you do if you became suspicious that a client was involved in money laundering?
Report any suspicion of money laundering to the relevant authorities.
Request ID verification as well as Address ID.
Keep records of any suspicious behaviour.
Inform senior member of staff.
What would you do if you became suspicious that a client was involved in terrorist activities?
Report any suspicion of terrorist activity to the relevant authorities.
Request ID verification as well as Address ID.
Keep records of any suspicious behaviour.
If you were to set up in practice on your own, tell me about the types of insurance you would need.
PII with run off cover.
Public liability insurance
Personal accident insurance
Contents insurance
South Emsall – how did you carry out the CoI check?
As part of the Red book and Rules of conduct and Conflict of Interest PS, I need to act with integrity and provide a professional service to clients.
In this instance, I knew the potential client and informed my line manager and offered them the potential of using another surveyor within the firm, that I would not have any interaction with.
Why did you decline the instruction?
I declined the instruction as it was a conflict of interest as even though I’m a professional and follow the rules of conduct I could be perceived as being biased and didn’t feel I would be acting with integrity or promoting trust in the profession if I did accept it.
How and why was informed consent required?
