enumeration

Question 1

Subgroups of services sector:

Answer 1

•Business services
• Trade services
• Infrastructure services
• Social/personal services
• Public administration

Question 2

Standards for evaluating services:

Answer 2

• Reliability
• Responsiveness
• Assurance
• Empathy
• Tangibles

Question 3

Theories of Leadership:

Answer 3

•Trait Theories
•Situational or Contingency-Based Theories
•Behavioral Theories
•Leader-Member Exchange Theory

Question 4

three basic leadership styles:

Answer 4

• autocratic
• democratic
• laissez-faire

Question 5

five basic personality characteristics:

Answer 5

•extroversion
•conscientiousness
•openness to experience
•agreeableness
•emotional stability

Question 6

three basic dimensions:

Answer 6

•Task orientation
•Relationship orientation
•Follower readiness

Question 7

Characteristics of a Leader

Answer 7

•The ability to articulate a compelling vision.
• Passion
• Integrity
• Encouragement of Others
• Curious and Daring