English test Flashcards
What is JARGON? When can you use it?
Special words used by profession or groups (mostly small groups). Use it if it’s appropriate within the context and the audience.
Reply All
What’s the problem with Reply-All? When should you click reply-all?
-Could accidently send something confidential to everyone in the email by clicking ‘Reply-All’.
-You should only click ‘Reply-all’ only when asked to.
What are a couple things to be careful for when writing to a “foreign” audience?
-Slang
-Jokes
-Measurements
What is a signature block? What does it include?
A section typically found at the end of an email, letter, or other formal communication that provides essential information about the sender.
It includes their name, company affiliation, their title, the address, and phone numbers.
(Attachments) What’s a good strategy when using attachments?
- Name files clearly
- Use easy accessable formats (PDF)
- Size of file has to small
- Always double check files before sending
- Confirm with recipient that they received the email
What is BCC/CC? What’s the difference between both? What is the true purpose of BCC and CC
BCC: Blind Carbon Copy (privacy)
CC: Carbon Copy (keep in the loop)
CC = Open visibility, transparency, and collaboration.
BCC = Hidden visibility, privacy, and discretion.
The true purpose of CC is for people to recieve the message and know who’s also recieving the same message while BCC, it covers the other peoples information, protecting their privacy.
Subject lines: How do you use them properly? What do you do with them?
Avoid vague one word subject lines. Don’t use emotional words like “Urgent” or “Important”. It will turn your readers off.
What are the different ways to highlight something in an email?
Break your message into paragraphs, or use color.
Don’t use all blank letters. Why?
Uppercase
It seems unprofessional and it’s hard to read.
Lowercase
It seems if you lack knowledge of punctuation.
How should you close to make it sound more professional?
Always close with a polite close
Where should purpose and statement of emails appear?
The beginning of the emails. Subject line or start of the email.
What mistakes can happen with attachments? How can you fix them? (List options for each mistake and how to fix it)
Sometimes the attachment is too big, you can’t open it or it takes up a lot of memory.
To fix issues:
-If it’s too big, use a file compression tool or share the file through google drive or drop box
-If you can’t open, resend it through a more accessable file like PDF
-Recheck if you’re sending the right file
How many words should you use per line?
No more than 65 characters
What should the length of a paragraph be?
3-4 lines and double space between them
