EMPR FINAL Flashcards
JA has an important role in ___ functions, what are they
staffing functions: recruitment and selection
big decisions up front
- why are you doing the JA
- what kind of method will you use
- what sources of information are available to you
- how will you collect and analyze data
why are we doing JA
- foundational to many different functions
- tells us what knowledge and skills do our best performers possess
- shows what differentiates excellent from average/poor performers
- compensation, more/unique KSAOs more $
- context (ex. covid)
what is the best strategy
no one right way, it’s how we explain how we’re using that info
can make an argument for any strategy depending on how we’re applying and explaining it
collect new info
observation
participation
interviews
conducting a JA interview
interviews are an integral part of collecting job information; we want to collect info from ppl who know the job well
can be structured, unstructured, or semi-structured
what is the better interview statistically
structured statistically superior to unstructured
structured =
essentially standardizing the experience for all interviewees
beneficial bc it allows us to look across interviewees and make direct comparisons
semi structured =
having a skeleton but having times in the interview where you diverge- recognizing it’s important to have a core set of questions but going off course is organic
crafting the interview protocol (outline)
OPDGS (otis prefers doing good stuff)
(O)
outline planned topics and questions, arrange in tentative order
- with topic, come up with questions that seem relevant
- start with more general questions, funnel down to more challenging, complex, sensitive questions
(P)
permit enough time to draft, edit, redraft the protocol; consider pilot testing
- edit with an eye toward identifying/eliminating questions that will yield socially desirable answers
(D)
don’t cram the agendy; identify key/critical questions vs optional/nice to have
- don’t spend time on questions you can find out on your own time
(G)
generally we want to focus on open-ended questions, but there can be a place for closed
(S)
selecting SMEs
- if SME is large, could randomly sample or conduct stratified random sample; advantage is no selection bias
- if SME is small, can we interview everyone
most interviews will likely be ____
semi structured;
prepare a list of questions to frame the interview
interview structure “funnel”
begin with social pleasantries
move to relevant non-threatening questions
examine + topics before -
demographic questions
short, easy, relevant question
“ what would you like to tell prospective candidates about this job”
thank them
why leave demographics to end in structured interview funnel
sometimes they raise people’s hackles because they feel like it might identify them, sometimes people worry when discussing controversial things, they don’t want to be linked back to that so it’s important to establish a rapport first
- it’s acceptable to change things around during interview depending on how it goes in early stages
conducting a JA interview (4 steps in coloured picture)
conduct background job research
- collect current JA/ description
- ONET
familiarize with jargon
introduce self to SMEs and informed consent
- ensure they know why you’re doing interview and JA
- let SMEs know how the info is being used
develop rapport; being with broad questions
- “please describe a typical day on the job”
- “please describe the work environment”
funnel to more specific clarification questions
- “you mentioned xy is important to the job, what skills are needed for that”
things to keep in mind when interviewing
- some interviewees may be guarded, want to establish trust
- keep in mind motivations may vary; underreport or overreport
- consider and be sensitive to context (ex. COVID)
- be prepared, confident not arrogant
- say thank you to SMEs for time and energy
- collect info from representative demographic
role of the interviewer
Do homework; research job, organization before interviewing
Create a positive first impression (dress, body language, emotional display)
Arrive early; review agenda and interview protocol
Seek permission to record / take notes
Assure interviewee confidentiality (i.e. do not use names or identifying characteristics in notes/reports)
Strike the “right” tone – knowledgeable yet humble and open-minded
Rephrase / reiterate key points; follow-up on confusing or unclear points
At conclusion, take time to review the agenda
Formally thank the interviewee
Follow-up with a written note (email is fine)
