Employee Engagement & Retention Flashcards
Employee Engagement
Embodies broader concept than employee satisfaction, commitment and morale. Involves employee behaviors that positively influence individual and business-level performance
Common Engagement Drivers
Satisfying work and job opportunities, confidence and trust in leaders, recognition and rewards and timely and orderly communication
Challenges to Engagement
- global competition
- economic conditions
- new technology
- mobile workplaces
- 24/7 contact
Employee Surveys
Collect and assess employee perceptions about the work environment
Employee Life Cycle
Recruitment, integration, development, transition
Performance Management
Maintaining or improving employee job performance
Performance Standards
Management expectations translated to behaviors and results. Standards should be objective, measurable, realistic, and state clearly in writing
Performance Appraisal
Measuring the degree to which an employee (or group) accomplishes work requirements
Errors in Performance Appraisal
Halo/horn effect, strictness, recency, leniency, primacy, bias and contrast
HR Role in recognition
Promote a strategic recognition program. Tie recognition programs to corporate goals and values.
Retention
the ability to keep talented employees in the organization
Why are high performers more likely to stay?
- believe they are doing meaningful work
- recognized for going above and beyond
- organization provides resources
- organization offers incentives
Evaluating Retention
Examine employee turnover, review absenteeism rates, audit, collect exit information
