Emotional Support

Question 1

Use ____ and ____ to build effective, positive relationships with patients and their families.

Answer 1

Trust

Honesty

Question 2

Show ___ at all times and try your best to not take things personally. (patients and families can be hurtful)

Answer 2

Empathy

Question 3

Signs of active listening:

Answer 3

Smile, eye contact, erect posture, and attention to speaker.

Be genuine and empathetic to patients.

Question 4

Verbal communication is…

Answer 4

sharing information between individuals using recognizable spoken words.

Question 5

Nonverbal communication is…

Answer 5

gestures, mannerisms, facial expressions, body posture, stance, eye contact and movements, touch, personal space, appearance.

Question 6

Therapeutic communication

Answer 6

Enhance patients comfort, safety, trust, health, and well-being.

Accepting, clarifying, encouraging communication, exploring, focusing, giving a broad opening, giving recognition, making observations, mirroring, offering self, offering general leads, reflecting, remain silent, summarizing.