Emotional Intelligence and Social Intelligence Flashcards
What is emotional intelligence?
- Refers to how we handle ourselves. Includes:
- -> If we aware of our feelings, our passions, the things that turn us on and off,
- -> What makes us effective
- -> How we manage our emotions
- -> Our empathy to others – how they see things and feel
- Use all of the above and interact with people effectively
Is there a direct correlation between emotional intelligence of leadership (of all levels) and how that organisation response?
Yes
How to access your level of emotional intelligence?
- Ask your child
- At work, ask other people. Know what we can do better
- We are not the correct gauge of how we are impacting people
How to get from social intelligence to emotional intelligence?
- Emotional intelligence prompted by new breakthrough in brain science and our understanding of emotions in the brain
- Social intelligence talks about the interaction between people – learn to read people, know what they’re feeling and using that to communicate effectively with them
What are 5 steps to enhance social intelligence
- Do you care, are you motivated?
- Get feedback (people can be candid –> done anonymously –> identify strengths and weaknesses)
3 – 5: did not mention
How can a company use social intelligence in order to increase organisational importance?
- Many companies are doing it
- Using emotional intelligence to enhance leadership and to change the culture by integrating it into the HR function –> trying to hire people who already have those characteristics
- Put effort into growing individuals
What is the difference between emotional and social intelligence?
Emotional Intelligence:
- Have to do with self-mastery, how you handle yourself and it makes outstanding individual performance.
- People are excellent because of their own efforts – have good discipline, motivation, drive.
Social intelligence:
- When you become a leader, you have to inspire, motivate develop other people.
- Requires empathy and skilled-interaction –> this makes a great leader
How do you hire people and know their emotional and social intelligence?
- Look at people with certain rapport: they are listening, empathising
- Have chemistry with them
Which is more important? Higher emotional intelligence or cognitive intelligence?
More important to have higher EI than cognitive intelligence
Emotional Intelligence is a set of abilities for….
Understanding and managing:
- Our own emotions
- The emotions of other people
Emotional intelligence includes learned skills which can be developed through….
- Training (roleplay & feedback)
- Coaching
What is social intelligence?
- A set of interpersonal skills (built on specific neural circuits) such as empathy, attunement, influence
- Builds on what goes on in our brains
It is important for leaders to do what? (In terms of social intelligence)
Understand and improve their social intelligence.
Improve:
- We can re-train neural circuits in our brains so that we genuinely show SI and not acting out the skills
- How? Be coached, mentored, observe role models
Name a leader with great social intelligence?
Herb Kelleher
- Co-founder of Southwest Airlines
- CEO from 1981 to 2001
- Chairman from 1978 until 2008
- Aspects of SI he shows:
- -> Attunement
- -> Organisational awareness
- -> Influence and inspiration
What is an organisational example of training emotional and social intelligence?
- Google has a famous EI/SI program: “Search Inside Yourself”
–> Developed by Singaporean
–> A 7-week course developed in 2007 – runs 4 times per year
–> Over 1000 google employees has taken the course
–> 2012: founded an institute about this, wrote a book
