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NEBOSH NGC 1 > Element 3 > Flashcards

Element 3 Flashcards

0
Q

What is the difference between “Consulting” & “Informing”?

A

Consulting - A two-way exchange. The employer LISTENS to the concerns/opinions of his workers and changes his plans as necessary.
Informing - A one-way flow of information. The employer does not have to take notice of any feedback.

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1
Q

What are the INDIVIDUAL FACTORS that influence a Workers behaviour?

A

ATTITUDE
COMPETENCE
MOTIVATION
RISK PERCEPTION

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2
Q

What are the JOB FACTORS that effect a Workers Behaviour?

A

The TASK - Characteristics of the job.
WORKLOAD - The Amount, Rate, Deadlines & Variety.
The ENVIRONMENT - Space, Light, Noise, Temperature & Humidity.
DISPLAYS & CONTROLS - Design of systems & Layout.
PROCEDURES - The Existence & Quality of them.

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3
Q

Under the Health and Safety (First-Aid) Regulations 1981, what does an employer have a duty to do?

A

Provide appropriate First Aid provision for his employees.

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4
Q

What INDICATORS are used to assess Safety Culture?

A 
Accidents
Sickness Rates
Absenteeism
Staff Turnover
Compliance with Safety rules
Complaints about Working Conditions
The Behaviour of Peer Groups
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5
Q

What are the 4 key areas for action that Directors & Senior Managers should take?

A

PLAN
DELIVER
MONITOR
REVIEW

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6
Q

What is the definition of Safety Culture?

A

Safety Culture can be defined as the shared attitudes, values, beliefs and behaviours relating to Health & Safety.

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7
Q

What are the factors that influence a workers behaviour?

A

The Individual.
The Job.
The Organisation.

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8
Q

What do Directors and Senior Managers give to their organisation?

A

They Give it’s Direction.

They Set it’s Priorities.

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9
Q

What can Peer Groups influence?

A

SAFETY CULTURE
The behaviour of peer groups and the influence that peer group pressure has been allowed to exert on worker behaviour is often a good indicator of Safety Culture.

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10
Q

Give some “Broadcasting Methods”, of conveying the Verbal, Written & Graphic forms of communication?

A 
Notice Boards.
Posters & Videos.
Tool Box Talks.
Memos & Emails.
Employee Handbooks.
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11
Q

What does Element 1, Section 37 of the HSWA 1974, state?

A

That Directors and Senior Managers can be prosecuted for offences committed by the corporate body, if they CONSENTED or CONNIVED in the offence or were NEGLIGENT in their duties.

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12
Q

Give examples of Health & Safety issues that would be appropriate for an employer to consult with his employees?

A

Introduction of measures affecting the Health & Safety of the workers.
The appointment of Safety Advisors and specialists.
Health & Safety training plans.
The introduction of new technology into the workplace, that will affect Health & Safety.

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13
Q

How can Management demonstrate VISIBLE commitment to Health & Safety culture?

A

Behaving safely .
Involvement in the day to day management of Health & Safety, e.g. by attending Safety meetings.
Taking part in Safety tours or audits.
Promoting changes to improve Health & Safety.
Enforcing the company Safety rules.

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14
Q

How is “Effective Communication” defined?

A

The process of delivering information from a sender to a recipient. To be truly effective, the correct information has to be TRANSMITTED, RECEIVED & UNDERSTOOD.

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15
Q

What are the 3 principal delivery methods for communicating?

A

Verbal.
Written.
Graphic.

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16
Q

Outline the factors to consider when deciding First Aid provision?

A 
The general risk level of the workplace.
The hazards present in the workplace.
Accident history.
The presence of vulnerable persons.
The number of workers in the workplace.
Work patterns and shift systems of workers.
The geographic location of the workplace.
The spread of the workplace.
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17
Q

What are the 2 types of Safety Culture?

A

Positive

Negative

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18
Q

What are the methods of Verbal communication?

A 
Face to face conversations.
Meetings.
Interviews.
Training sessions.
Telephone.
PA (Public Announcement) System.
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19
Q

What are the limitations of verbal communication?

A 
Language barriers may exist.
"Jargon" may not be understood.
Strong accent or dialect may interfere.
Background noise may interfere.
Recipient may have poor hearing.
Message may be ambiguous.
Recipient may miss information.
Recipient may forget information.
No written record as proof.
Poor transmission quality if by telephone or PA system.
20
Q

Give examples of Written Communication?

A 
Reports.
Emails.
Memos.
Notices.
Company Handbook.
Policy document.
Operating instructions.
Risk Assessments.
Minutes of meetings.
21
Q

What are the advantages of Written communication?

A

Permanent record.
Can be referred back to.
Can be written very carefully to avoid use of “Jargon”, abbreviations and ambiguity.
Can be distributed to a very wide audience relatively cheaply.

22
Q

What are the Organisational Factors that effect a workers behaviour?

A

The SAFETY CULTURE of the Organisation.
The POLICIES & PROCEDURES of the Organisation.
The COMMITMENT & LEADERSHIP from Management.
The LEVELS OF SUPERVISION within the Organisation.
How PEER GROUP PRESSURE effects the Organisation.
CONSULTATION & Worker involvement within the Organisation.
COMMUNICATION within the Organisation.
TRAINING that takes place within the Organisation.
WORK PATTERNS at the Organisation.

23
Q

Give examples of Graphic Communication?

A

Safety signs.
Hazard warning symbols.
Photographs.

24
Q

Explain the 3 elements of First Aid provision?

A

FACILITIES - An appropriate location where First-Aid treatment can be given.
EQUIPMENT - Suitably stocked First-Aid kits and other equipment as necessary.
PERSONNEL - Staff with appropriate training to deliver First-Aid treatment.

25
Q

List the rights & entitlements of Safety Representatives?

A

Carry out an inspection of the workplace (at once every 3 months).
Examine the cause of accidents.
Examine and copy records and documents relating to Health & Safety.
Receive information from HSE inspectors.
Investigate complaints about Health & Safety.
Make representations to the employer.
Be consulted on Health & Safety matters.
Time off with pay to perform their functions.
Time off with pay for appropriate training.
Reasonable facilities to perform their functions.

26
Q

Identify 2 types of person who might deal with First Aid within an organisation?

A

First Aiders.

Appointed Persons.

27
Q

What are the advantages go Graphic communication?

A 
Eye catching.
Visual.
Quick to interpret.
No language barrier.
Jargon free.
Conveys a message to a wide audience.
28
Q

With regard to “Trade Union Safety Representatives”, what does the “Safety Representatives and Safety Committee Regulations 1977”, state?

A

That an Independent Trade Union has the right to appoint Safety Representatives.
They will ideally have two years relevant experience.
Only when the employer has been notified in writing of the appointment, do they then have to consult with them.
Appointment ceases when notified or employment ceases.

29
Q

How can Directors & Senior Managers demonstrate their commitment to Health & Safety through their strategic thinking?

A

Ensuring the availability of resources.
Defining roles and responsibilities.
Appointing a member of top management with specific responsibility for Health & Safety, so that it is “championed” at board level.
Appointing one or more Competent Persons and adequate resources to provide assistance in meeting the organisations Health & Safety obligations.
Reviewing performance at board level, perhaps annually.

30
Q

It is a legal duty for employers to consult with their employees on Health & Safety matters. What are the two sets of regulations that define this legal duty?

A

The Safety Representatives and Safety Committees Regulations 1977 - these cover unionised workplaces.
The Health and Safety (Consultation with Employees) Regulations 1996 - these cover non unionised workplaces.

31
Q

What are the advantages of Verbal communication?

A 
Personal.
Quick.
Direct.
Allows for checking of understanding.
Allows for feedback to be given.
Allows for exchange of views.
Usually allows for additional info to be transmitted by means of tone of voice, facial expression and body language.
32
Q

What are the limitations/disadvantages of Written communication?

A 
Indirect.
Takes time to write.
May contain "jargon" and abbreviations.
Can be impersonal.
Message may be ambiguous.
Message may not be read by recipient.
Language barrier may exist.
Recipient may not be able to read.
Immediate feedback is not available.
Questions cannot be asked.
Recipient may have impaired vision.
33
Q

Under the Safety Regulations and Safety Committee Regulations 1977, what is an employer obliged to establish?

A

A Safety Committee, WHEN REQUESTED to do so by TWO OR MORE SAFETY REPRESENTATIVES in WRITING. The employer must comply within 3 months.

34
Q

When a Committee is set up, what issues should be taken into account with regard to its arrangements?

A
  • There has to be a BALANCE between Managers (appropriate Managers) & Workers.
  • The Committee should MEET REGULARLY/FREQUENTLY enough (e.g. once a month).
  • All meetings need SOMEONE TO TAKE CHARGE, make the meeting relevant and give everyone an opportunity to speak.
  • the Committee must be able to MAKE DECISIONS. Usually the committee will involve 1 or more Senior managers who have executive authority.
  • It should have an AGENDA that has been agreed prior to the meeting.
  • MINUTES of the meeting are usually taken and then posted on notice boards for workers to see.
  • All agreed actions must be RECORDED together with the NAME OF PERSON RESPONSIBLE FOR THE ACTION.
35
Q

What topics/issues should a Safety Committee discuss/analyse?

A

Accident statistics and disease statistics.
Safety audit reports.
Reports and information from HSE.
Reports submitted by Safety representatives.
Assisting in the development of procedures and policy.
Monitoring the effectiveness of training.
Monitoring the effectiveness of Safety communications.

36
Q

Give a definition of “Training” in the context of a Health & Safety?

A

The planned, formal process of acquiring and practising knowledge and skills in a relatively safe environment.

37
Q

Identify circumstances that require the provision of training?

A

NEW EMPLOYEES - Induction, key knowledge about Organisation.
JOB CHANGE - Promotion or a new task.
PROCESS CHANGE - When the way in which we work is changed (e.g. A different product is made on an existing bit of machinery).
NEW TECHNOLOGY - Speaks for itself.
NEW LEGISLATION - Changes to the law, etc.

38
Q

Outline the typical content of Induction Training?

A

The organisations Health & Safety policy.
Fire and other emergency procedures.
First aid facilities and personnel.
The location of welfare facilities.
Safe movement around the workplace.
Accident and incident reporting procedures.
Worker consultation arrangements.
General safety rules such as no smoking areas.
Personal protective equipment requirements.
Introduction to the safe systems of work and permit systems.
Introduction to the risk assessment system.

39
Q

Why should an employer develop emergency procedures?

A

So that they can be brought into effect WITHOUT DELAY, otherwise there may be a poor or inappropriate response that makes things worse rather than better.

40
Q

Identify some foreseeable incidents?

A 
Fire.
Bomb threat.
Spillage of a hazardous chemical.
Release of a toxic gas.
Outbreak of disease.
Severe weather or flooding.
Multiple casualty accident.
41
Q

Outline what should be included in the Arrangements, in order to deal with a foreseeable incident?

A 
Procedures to be followed.
Provision of suitable equipment.
Nomination of responsible staff.
Provision of training and information.
Drills and exercises.
42
Q

Explain the basic principle of a First Aid?

A

To keep the injured casualty alive until professional medical assistance can take over. Sometimes referred to as the 3 P’s:
PRESERVE life
PREVENT deterioration
PROMOTE recovery

43
Q

In larger workplaces, a dedicated treatment room should be provided. Identify the key characteristics of the room?

A 
Centrally located.
Accessible to emergency services.
Clean.
Heated.
Ventilated.
Well lit.
Encompass a Chair, Handwash facilities, a clinical waste bin, etc.
44
Q

What factors can distort a persons perception of Hazard & Risk?

A 
Illness
Stress
Fatigue
Drugs & Alcohol
Previous Experiences
Training & Education
46
Q

What key things will the Worker understand once he has been trained?

A

The Hazards and Risks inherent in their work.
The correct rules and precautions to apply.
Foreseeable emergencies and the actions to take should these events occur.
Limitations and restrictions that apply to their work.

47
Q

As a minimum, one fully stocked a First Aid kit might be provided for a small low risk workplace. In larger workplaces multiple First Aid kits should be positioned at various locations.
Identify what else should/could be positioned at those locations?

A 
Eye wash stations.
Emergency showers.
Blankets.
Splints.
Resuscitation equipment.
Stretchers.
Wheelchairs.
Other equipment as required.
48
Q

What are the limitations/disadvantages of Graphic communication?

A 
Can only convey simple messages.
Expensive to buy or produce.
May not be looked at.
Symbols or pictograms may be unknown to the recipient.
No immediate feedback available.
Questions cannot be asked.
Recipient may have impaired vision.

NEBOSH NGC 1 (5 decks)

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