Effective Communication Flashcards
3 goals of effective communications
- creating a trusting relationship w/ the patient
- Facilitate exchange of information (both directions)
Partnering w/ patients in decision making for best outcome
Action communicators pros/cons
Pros: Decisive/ efficient/ direct/ quick thinking
Cons: impatient/too direct to people who aren’t also action communicators/ quick to judge people
Process communicators pros/cons
Pros: Systematic/logical/organized/detailed plan when decided
Cons: require extensive details to make decisions/ slow/ cautious/ too controlling
People communicators pros/cons
Pros: Spontaneous/focused more on building relationships rather than getting information across
Cons: too sensitive/ struggle to make difficult decisions and communicate poor diagnosis/prognosis
Idea communicators pros/cons
Pros: Innovative/charismatic/creative/ dont get stumped easily
Cons: too others, ideas can seem really abstract and difficult to communicate/ difficulty staying focused
Motivational Interviewing (MI) and its essential concepts
Collaborative approach w/ patients to empower them and help support their goals
- collaborative effort
- recognize where pt is on change spectrum (do they actually want to change?)
- respect patients autonomy and empower them
5 Stages of change
Pre-contemplation: not aware of problem
Contemplation: aware of problem and just started considering change
Preparation: You are intending to take action and make preparations to do so.
Action: Taking the actual action
Maintenance: maintaining actions taken in action step for long-term
Average number of times it takes people to quit a bad habit before truly quitting and not going back?
5-7
OARS acronym
O: open ended questions
A: affirmation
R: reflective listening
S: Summarizing
Used for motivational interviews
4 components of capacity
Communication
Understanding
Appreciation
Rationalization
