Effective Communication

Question 0

What are the 3 D’s of complicated and difficult communication situations?

Answer 0

1. Differences in behavior, attitudes, values
2. Disagreements have hardened into positions
3. Disorder - people say things out of order, sound crazy

Question 1

What are the 3 criteria of effective communication?

Answer 1

1. Got what we wanted: A moment of positive emotional connection
2. We have been understood
3. The other seems fine with the exchange

Question 2

What are the 3 characteristics of good information?

Answer 2

1. Relevant
2. Truthful
3. Clear

Question 3

What is the idea of Aristotle’s the Rhetoric?

Answer 3

Saying the right words, the right way, at the right time will change people’s minds in predictable ways.

Question 4

What is the self-sealing belief?

Answer 4

You don’t have to learn anything about yourself if there is a miscommunication because you can go into denial about any responsibility.

Question 5

What is Cordelia Fine’s “vain brain” theory?

Answer 5

Whenever challenged our minds aggrandize ourselves

Question 6

What does Deb Flick say gets in the way of effective communication?

Answer 6

1. We assume there is a right answer
2. We listen only to find flaws in their arguments
3. We defend our assumptions as if they were definitive facts/truths

Question 7

What does cultural learning tell us talk is about?

Answer 7

1. Words
2. Influencing people
3. Getting what we want
4. Saying the right words in the right way

Question 8

What do people often see conversation as?

Answer 8

A contest

Question 9

What beliefs about ourselves interfere with communication?

Answer 9

1. We are better than average

2. If challenged assume we are correct

Question 10

What 3 basic needs do we communicate to achieve?

Answer 10

1. Discover ourselves
2. Build relationships
3. Influence others

Question 11

What 3 fundamental questions do we try to answer through communication?

Answer 11

1. What’s going on?
2. What’s going to happen next?
3. How am I being treated in this situation?

Question 12

What is noise?

Answer 12

Anything that interferes with sending messages or feedback

Question 13

What is the term for noise in the sender’s head that interferes with sending a message?

Answer 13

Semantic noise

Question 14

What is the term for noise in the receiver’s head that affects how they receive a message.

Answer 14

Psychological noise

Question 15

What are 3 things that can cause psychological noise?

Answer 15

1. Biases
2. Prejudices
3. Preconceptions

Question 16

Who are the “6 people” involved in any 2 person talk?

Answer 16

In the sender’s head:

1. Sender’s Self image
2. Sender’s image of receiver
3. Sender’s projected self-image

In the receiver’s head:

1. receiver’s Self image
2. receiver’s image of sender
3. receiver’s projected self-image

Question 17

What are 3 reasons talk doesn’t always work?

Answer 17

1. Noise causes encoding/decoding to fail
2. Conflict between verbal & nonverbal
3. Topic relationship character - tone & intensity of voice tell something different than sender intended