Effective Communication Flashcards
Definition of effective communication?
- is the communication which produces intended or desire result.
- helps us in decision making
Goals of effective communication?
1- Achieves share understanding
2- Directs the flow of information
3- Helps people overcome barriers to open discussion
4- stimulates others to take action to active goals
5- channels information to encourage people to think in new ways and to act more effectively
6- Guide client towards a satisfying socially acceptable solution
Characteristics of effective communication?
1- feedback : the return response of the listener which indicates the effect made by the communication received
2- Appropriateness : the reply is fitting and relevant to the communication received
3- Efficiency : the language used by the communicators is understood
4- flexibility : there is an absence of over control or under control.
Advantages!
1- it generates trust between technician and clients
2- it provides professional satisfaction
3- it is a means for bringing about change
4- it helps to promote managerial efficiency
5- it provides basis for leadership action
6- it’s an essential element of client safety and quality hospital care
7- it provides means of co- ordination
8- it’s the foundation of the relationship between the technician and other members of the health team
The qualities of good communicator?
1- respect and empathy for client 2- good communication skills 3- tolerance of values and beliefs 4- patience 5- possession of technicial knowledge and skills 6- an awareness of gender issues 7- they simplify the complex 8- they can relate to other 9- they know when to speak up 10- they are available
Factors of effective communication
1-the use of language 2- emotional barriers 3- lack of attention 4- physical disabilities 5- physical barriers 6- culture differences
The 7 of effective communication?
1- completeness 2-conciseness 3- consideration 4-concreteness 5-courtesy 6-correctness 7-clarity
