Communication Techniques Flashcards
Definition?
Therapeutic communication is a caring and safe environment helps the nurse embrace and value the client’s internal and external experience , strengthen shared decision making, elicit relevant clinical data , and formulate individualized care.
Types of therapeutic communication?
1- therapeutic communication techniques
2- non therapeutic communication techniques
Therapeutic communication techniques?
Açtive listening: being attentive to what client is saying both verbally and nonverbally.
Sharing Observations: convey concern and interest to the client is taking note of their behavior (how they look, sound or act).
Empathy: ability to understand and accept another person’s reality, to accurately perceive feelings, and to communicate this understanding to others.
Sharing hope: communicating a sense of possibility.
Sharing humor: to bring hope and joy to the situation.
Sharing Feelings/emotion: assisting clients to share feelings by making observations, acknowledging feelings, encouraging communication, givingpermission to express negative feelings and modeling healthy emotional self-expression. Using Touch: hand to body contact to conyey affection, emotional support, encouragement, tenderness, and personal attention. Using Silence: the therapeutic technioue of silence is the deliberate lack of verbal communication for a therapeutic purpose. Providing Information: telling others what they need or want to know. Clarifying: checking to see if your understanding is accurate. Focusing: used to center on key elements or concepts of message, used to guide direction of conversation to an important area. E Paraphrasing: resting another’s message more briefly and in your own words, lets another know you are actively seeking understanding of what they are saying.
Asking Relevant Questions: to seek information& Open-ended Questions: to allow client to take the lead in the conversation and give information. & focused questions: used when more specific information is needed in an area. & Closed-ended questions: elicit a yes, no, or one word response. Most often they block communication, but can be useful when conversation gets 4sadvantag 1-it’s prorides stserovides t’sproviler ‘3 four
Summarizing: concise review of key aspects of the communication.
Self-Disclosure: sharing personal experience with another to show you understand their experience.
