Your back up plan B when or if….. - The projector breaks down - You can’t access the internet - The venue is double booked - The venue is outside and it rains

Educate User Groups Flashcards by Ruby Rigoni

Types Of User Groups?

New
Occasional
Regular

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Regular Users

Use facility or activities frequently they know what to do but might need a reminder

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New Users

Have never used facilities or activities before they will need step by step instructions and clear directions on where facilities are like toilets.

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Occassional Users

Only use the facilities infrequently they will need reminders and updates if they havent used for a while

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Special needs of user groups include

Older Adults
Children
Disabilities
Learning Difficulties
Cultural background
Linguistics

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When presenting to older adults you
need to-

Use suitable language
Handouts & flyers rather than social media
Text and font size need to be suitable for
eye sight issues.

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When presenting to children you
need to-

 Use demonstrations & visuals
 Repetition, large font, simple words
 Ask questions to test understanding

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When presenting to those with disabilities and learning needs you need to-

 Modifications needed to read, view, listen
or access programs
 Could be dyslexic, vision or sight impaired
or need wheelchair access.
 Needs to accessible and inclusive to all
ages, genders and background

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When presenting to those from different cultural backgrounds you need to-

 Be culturally sensitive when delivering
programs eg. include Ramadan & prayer
 Use languages other than English when
designing brochures, handouts etc.

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When presenting to those who have different linguistic needs you need to-

 Use language other than English or subtitles when designing handouts, slide
shows etc.
 Educational materials pitched at basic
literacy levels

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Developing educational strategies –
how to identify issues? O.C.F.R

Observation
Conservation
Feedback
Recorded data/stats

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When creating educational materials,

you should consider:

Language used– words, tone, complexity, font

Using visuals- photos, pictures & videos

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A Presentation technique=

A technique you believe will communicate your
message to your group most effectively eg. powerpoint presentation, poster, sign.

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Components of an educational program

 The user groups
 Equipment & resources
 Presentation techniques that are suitable
 Special needs -Cultural & Linguistic barriers
 Disability & learning difficulties
 Budget & time availability

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Types of Educational programs & promotional methods

 Social Media Posts
 Email
 Videos
 Handouts, brochure and leaflets
 Face to face presentation
 Signs and posters
 Noticeboard

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Informal Feedback

observations
face to face conversations

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Formal Feedback

Using questionnaires, surveys or interviews, using
data about participation rates, attendance or performance

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When designing surveys/questionnaire you need to ask questions about

The aim of the program
The efficiency
The effectiveness
Equipment & resources
Promotional tools
Presentation content
Educational content

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Equipment (used for presenting educational material)

 Data Projectors
 Computer technology
 Multimedia
 Mobile technology
 Interactive activities
 Props

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Other resources used

Sporting venues, ovals, courts, playing fields, parks, council recreational spaces

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Promotional methods aim to…..

To actively make people aware of a topic or
message to attract them to use it of become
involved.

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Contingencies =

Your back up plan B when or if…..

The projector breaks down
You can’t access the internet
The venue is double booked
The venue is outside and it rains

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Evaluation=

Is How you measure the effectiveness of your program and find areas for improvement
You Could use – survey, questionnaire etc.

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Types of evaluations
Ways to evaluate your Educational Program

Survey, questionnaire, interview, one on one feedback, feedback sandwich, self- reflection mentoring

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Self-Reflection

 Using a diary or journal to jot down information about the educational program or evaluate your own performance.  Could use this information to develop goals or make improvements to future educational programs.

Mentoring

 Transferring knowledge from one person to another through explanation and demonstration.  An opportunity to learn experienced being supported by an experienced colleague.

Visuals are used too

Demonstrate the right or wrong way to do something show the steps involved in a process

Once you have identifies the specific issue you will need too:

1. Clearly determine what the problem is and what is causing it 2. Determine why the user group is having trouble with the use of the facility ir activity resource 3. Consider how quickly does the education program need to be implemented 4. In consultation with staff suggest alternative strategies that could be used to address the issue 5. Develop an educational program and relevant resources to address the issue

When developing a program and materials you need to remember 3 things they are?

Who the user group are How to promote the program Resources and equipment required

What to consider when selecting a presentation technique

Who is your user group Equipment and recourses available Budget and time availability

Rules to designing a sign or poster

The colours you use Font size Font type

What to consider when choosing a promotional stratergy

Where people will most likely notice the message Where will you receive the information from

What to consider when developing the language used

Keep language basic Easy to read and understand Big print

What are visuals used for

Demonstrate the right or wrong way to do something Show steps involved in a process Communicate things you have to do

Why are visuals better than words

More engaging and draw attention making message more noticed

what to consider when creating a social media post

Interesting photos catchy headings special offers

Advantages of social media

Speads the word Captures a audience can share

Equip-tment for a face to face program

Data projector Props Computer

Things to rtemeber when delivering a face to face presentartion

Make it engaging keep it simple Get audience actively involved

Negatives of face to face conversation

Time consuming Hard to get user group attendance Expensive

What to consider when designing a sign or poster

The colours you use Font size Font type

Why are emails the best form of promotion for regular users

They are already a part of the user group

Why are videos a good way to educate an audience

They are engaging

What information should be used to evaluate an educational program

Participation numbers What the user group thought of the program

Why are interviews a good way to obtain feedback

Opportunity to ask follow up questions Created further discussion

Data that can evaluate a program

Review user performance Attendance retention Participation rates

Evaluation criteria

Feedback Data

Linkert scale

A scale used to represent people's attitudes towards a topic

Why is it important to review feedback you have recieved

To make improvements for future educational programs

Questions yoiu could ask yourself to review your own performance

Was the program organised were you able to communicate well

what would you review when evaluating your own performance

Educational plan and content Communication PlANNING AND ORGANISATIOn

What should be recorded at the end of a program

Info relevant to schedules and costs

What is deterioration?

Any sign that a piece of equipment is declining in its quality, survivability, or vigor.

examples of problems you could encounter when setting up for a session?

Session plan issues - Revise and make modifications to session play. Equipment issues - Requires head coach to adjust session plan. Venue issues - Workaround venue issues and condoning of unsafe areas.

Hoe do you ensure the duty of care of participants>

All resources and equipment provided are checked and safe for use. All playing surfaces and grounds are safe and free from hazards. First aid personnel and equipment are accessible.

Why should coaches create rules?

To create a positive, respectful, and supportive environment whilst also being inclusive as well as protect participants from injury through the use of protective equiptment.

What to check for when inspecting equipment for participant use?

Signs or deteriotation fits properly its functional and works

How to provide instruction to foundation-level participants?

When providing instructions to foundation-level participants you need to be clear and concise, and use language suited to their age therefor they understand whilst also being aware of your tone.

How should a coach's voice sound?

A coach's voice should be crisp, direct, robust, and dynamic and command attention and respect. This way participants are more likely to tune in and listen.

Techniques a coach can use to address and deal with poor participant behavior.

Involve the misbehaving participant more in the session speak to the participant about their behaviour sit the participant out - last resort.

Educate User Groups Flashcards

(60 cards)