Educate User Groups Flashcards
Types Of User Groups?
New
Occasional
Regular
Regular Users
Use facility or activities frequently they know what to do but might need a reminder
New Users
Have never used facilities or activities before they will need step by step instructions and clear directions on where facilities are like toilets.
Occassional Users
Only use the facilities infrequently they will need reminders and updates if they havent used for a while
Special needs of user groups include
Older Adults
Children
Disabilities
Learning Difficulties
Cultural background
Linguistics
When presenting to older adults you
need to-
Use suitable language
Handouts & flyers rather than social media
Text and font size need to be suitable for
eye sight issues.
When presenting to children you
need to-
Use demonstrations & visuals
Repetition, large font, simple words
Ask questions to test understanding
When presenting to those with disabilities and learning needs you need to-
Modifications needed to read, view, listen
or access programs
Could be dyslexic, vision or sight impaired
or need wheelchair access.
Needs to accessible and inclusive to all
ages, genders and background
When presenting to those from different cultural backgrounds you need to-
Be culturally sensitive when delivering
programs eg. include Ramadan & prayer
Use languages other than English when
designing brochures, handouts etc.
When presenting to those who have different linguistic needs you need to-
Use language other than English or subtitles when designing handouts, slide
shows etc.
Educational materials pitched at basic
literacy levels
Developing educational strategies –
how to identify issues? O.C.F.R
Observation
Conservation
Feedback
Recorded data/stats
When creating educational materials,
you should consider:
Language used– words, tone, complexity, font
Using visuals- photos, pictures & videos
A Presentation technique=
A technique you believe will communicate your
message to your group most effectively eg. powerpoint presentation, poster, sign.
Components of an educational program
The user groups
Equipment & resources
Presentation techniques that are suitable
Special needs -Cultural & Linguistic barriers
Disability & learning difficulties
Budget & time availability
Types of Educational programs & promotional methods
Social Media Posts
Email
Videos
Handouts, brochure and leaflets
Face to face presentation
Signs and posters
Noticeboard
Informal Feedback
observations
face to face conversations
Formal Feedback
Using questionnaires, surveys or interviews, using
data about participation rates, attendance or performance
When designing surveys/questionnaire you need to ask questions about
The aim of the program
The efficiency
The effectiveness
Equipment & resources
Promotional tools
Presentation content
Educational content
Equipment (used for presenting educational material)
Data Projectors
Computer technology
Multimedia
Mobile technology
Interactive activities
Props
Other resources used
Sporting venues, ovals, courts, playing fields, parks, council recreational spaces
Promotional methods aim to…..
To actively make people aware of a topic or
message to attract them to use it of become
involved.
Contingencies =
Your back up plan B when or if…..
- The projector breaks down
- You can’t access the internet
- The venue is double booked
- The venue is outside and it rains
Evaluation=
Is How you measure the effectiveness of your program and find areas for improvement
You Could use – survey, questionnaire etc.
Types of evaluations
Ways to evaluate your Educational Program
Survey, questionnaire, interview, one on one feedback, feedback sandwich, self- reflection mentoring
Self-Reflection
Using a diary or journal to jot down information about the educational program or evaluate your own performance.
Could use this information to develop goals or make improvements to future
educational programs.
Mentoring
Transferring knowledge from one person to another through explanation and demonstration.
An opportunity to learn experienced being supported by an experienced colleague.
Visuals are used too
Demonstrate the right or wrong way to do something
show the steps involved in a process
Once you have identifies the specific issue you will need too:
- Clearly determine what the problem is and what is causing it
- Determine why the user group is having trouble with the use of the facility ir activity resource
- Consider how quickly does the education program need to be implemented
- In consultation with staff suggest alternative strategies that could be used to address the issue
- Develop an educational program and relevant resources to address the issue
When developing a program and materials you need to remember 3 things they are?
Who the user group are
How to promote the program
Resources and equipment required
What to consider when selecting a presentation technique
Who is your user group
Equipment and recourses available
Budget and time availability
Rules to designing a sign or poster
The colours you use
Font size
Font type
What to consider when choosing a promotional stratergy
Where people will most likely notice the message
Where will you receive the information from
What to consider when developing the language used
Keep language basic
Easy to read and understand
Big print
What are visuals used for
Demonstrate the right or wrong way to do something
Show steps involved in a process
Communicate things you have to do
Why are visuals better than words
More engaging and draw attention making message more noticed
what to consider when creating a social media post
Interesting photos
catchy headings
special offers
Advantages of social media
Speads the word
Captures a audience
can share
Equip-tment for a face to face program
Data projector
Props
Computer
Things to rtemeber when delivering a face to face presentartion
Make it engaging
keep it simple
Get audience actively involved
Negatives of face to face conversation
Time consuming
Hard to get user group attendance
Expensive
What to consider when designing a sign or poster
The colours you use
Font size
Font type
Why are emails the best form of promotion for regular users
They are already a part of the user group
Why are videos a good way to educate an audience
They are engaging
What information should be used to evaluate an educational program
Participation numbers
What the user group thought of the program
Why are interviews a good way to obtain feedback
Opportunity to ask follow up questions
Created further discussion
Data that can evaluate a program
Review user performance
Attendance retention
Participation rates
Evaluation criteria
Feedback
Data
Linkert scale
A scale used to represent people’s attitudes towards a topic
Why is it important to review feedback you have recieved
To make improvements for future educational programs
Questions yoiu could ask yourself to review your own performance
Was the program organised
were you able to communicate well
what would you review when evaluating your own performance
Educational plan and content
Communication
PlANNING AND ORGANISATIOn
What should be recorded at the end of a program
Info relevant to schedules and costs
What is deterioration?
Any sign that a piece of equipment is declining in its quality, survivability, or vigor.
examples of problems you could encounter when setting up for a session?
Session plan issues - Revise and make modifications to session play.
Equipment issues - Requires head coach to adjust session plan.
Venue issues - Workaround venue issues and condoning of unsafe areas.
Hoe do you ensure the duty of care of participants>
All resources and equipment provided are checked and safe for use.
All playing surfaces and grounds are safe and free from hazards.
First aid personnel and equipment are accessible.
Why should coaches create rules?
To create a positive, respectful, and supportive environment whilst also being inclusive as well as protect participants from injury through the use of protective equiptment.
What to check for when inspecting equipment for participant use?
Signs or deteriotation
fits properly
its functional and works
How to provide instruction to foundation-level participants?
When providing instructions to foundation-level participants you need to be clear and concise, and use language suited to their age therefor they understand whilst also being aware of your tone.
How should a coach’s voice sound?
A coach’s voice should be crisp, direct, robust, and dynamic and command attention and respect. This way participants are more likely to tune in and listen.
Techniques a coach can use to address and deal with poor participant behavior.
Involve the misbehaving participant more in the session
speak to the participant about their behaviour
sit the participant out - last resort.
