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Business A level > Ecommerce > Flashcards

Ecommerce Flashcards

1
Q

What did JL group sales increase by?

A

5.1%

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2
Q

What did online sales increase by for JL?

A

21.4%

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3
Q

In the six week period leading up to Christmas what percentage of sales were made online?

A

40%

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4
Q

How much did JL invest into ecommerce?

A

Half a billion

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5
Q

What does JL predict will happen to online sales?

A

Overtake retail in 4 years

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6
Q

What revenue did Amazon generate in 2015?

A

$107 billion 15* that of 2004

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7
Q

During what period did Ebays net revenue double?

A

Between 2008 and 2013

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8
Q

How many US visitors did ebay draw in 2014?

A

84 million

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9
Q

What’s the forecast for big online shopping days?

A

Will increase. On singles day in November 11th alibaba reported sales worth $14.3bn, a 60% increase from previous year.

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10
Q

What are other forecasts for 2016?

A

Most shopping journeys will be multi device (50% already).

8 out of 10 shoppers have a smart phone to help them shop, this will increase.

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11
Q

How many downloads are there of the dominoes app?

A

10 million

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12
Q

What was the increase in uk sales for dominoes?

A

10pc thanks to mobile

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13
Q

When does JL offer free delivery?

A

> £50

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14
Q

How many IT professionals are JL expected to hire?

A

500

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15
Q

When did HMV collapse?

A

Jan 2013

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16
Q

How many orders does JL distribution hub send out per day?

A

400,000

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17
Q

What business did Amazon acquire to aid operations?

A

Kiva systems

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18
Q

What is the average loss from computer attacks?

A

$2.7 million

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19
Q

What was the average age of uk retailers logistics operations?

A

150 big retailers studied, age is 10.8 years

20
Q

What happens if customers don’t like mobile consumer experience?

A

1/3 won’t return for business

21
Q

What was the increase in Amazon revenue from 2011 to 2015?

A

Increase of 58 bn

22
Q

What was the increase in operating profit for Amazon between 2012 and 2015?

A

1%

23
Q

How much did Amazons ROCE increase between 2012 and 2015

A

5%

24
Q

What is EDI?

A

Electronic data interchange, sending commercial documents electronically.

25
Q

What is EFT?

A

Electronic funds transfer, making financial transactions electronically.

26
Q

What percentage of online sales were mcommerce

A

51%

27
Q

What percentage of sales were made in tablet or smartphone?

A

33% tablet, 18% phone

28
Q

What did mike coupe of sainsburys say about the importance of ecommerce?

A

Retailers that will win in 2016 will be those that provide a stent on and offline experience.

29
Q

What is the uk in terms of being an ecommerce trader?

A

3rd in the world

30
Q

What is the average customer spend in the UK?

A

2nd in the world, average of £1,134

31
Q

What percentage of online sales are made during Christmas?

A

19.3%

32
Q

What did Asda predict for online sales?

A

Increase by 2018 to £36 bn

33
Q

What percentage of the adult population used the Internet in 2000 compared to 2014?

A

27% in 2000, 92% in 2014

34
Q

What percentage of adults bought something online in 2015?

A

76%

35
Q

Four types of e commerce

A

b2b b2c c2c

36
Q

What did built to last say about corporate culture?

A

A clear sustained culture is stronger than any as a factor in continued success

37
Q

How many stores did Dominoes open in 2015?

A

21

38
Q

how many orders for Dominoes are now made via their app?

A

> 50%

39
Q

How much have Dominoes sales grown thanks to their app?

A

^15%

40
Q

What is Milton Friedman’s shareholder value?

A

The only obligation of companies is to make money, the business of business is business

41
Q

What is Elkington’s triple bottom line?

A

Profit, People and Planet. Businesses need to sustain over a ‘bottom line’ for these; CSR.

42
Q

What is Handy’s 4 classes of culture?

A

Power: Concentrated, centralised
Role: everyone has assigned roles, bureaucracy, power comes from a person’s position
Task: Power comes from expertise, matrix
Person: people believe in themselves.

43
Q

What is Schein’s layers of culture?

A

Basic underlying assumptions: intangible, not written down but simply exist
Espoused values: Core values, voiced by the company
Artifacts: Visual signs of an organisations culture i.e uniform.

44
Q

How many cities and countries does Uber span over?

A

311 cities and 58 countries

45
Q

what do employees say about Uber?

A

87% say they like setting their own hours and being their own boss

46
Q

what is Uberpool?

A

Pledged to take 100,000 cars off the road by 2020, save environment CSR.

Business A level (4 decks)

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