Ecommerce Flashcards
What did JL group sales increase by?
5.1%
What did online sales increase by for JL?
21.4%
In the six week period leading up to Christmas what percentage of sales were made online?
40%
How much did JL invest into ecommerce?
Half a billion
What does JL predict will happen to online sales?
Overtake retail in 4 years
What revenue did Amazon generate in 2015?
$107 billion 15* that of 2004
During what period did Ebays net revenue double?
Between 2008 and 2013
How many US visitors did ebay draw in 2014?
84 million
What’s the forecast for big online shopping days?
Will increase. On singles day in November 11th alibaba reported sales worth $14.3bn, a 60% increase from previous year.
What are other forecasts for 2016?
Most shopping journeys will be multi device (50% already).
8 out of 10 shoppers have a smart phone to help them shop, this will increase.
How many downloads are there of the dominoes app?
10 million
What was the increase in uk sales for dominoes?
10pc thanks to mobile
When does JL offer free delivery?
> £50
How many IT professionals are JL expected to hire?
500
When did HMV collapse?
Jan 2013
How many orders does JL distribution hub send out per day?
400,000
What business did Amazon acquire to aid operations?
Kiva systems
What is the average loss from computer attacks?
$2.7 million
What was the average age of uk retailers logistics operations?
150 big retailers studied, age is 10.8 years
What happens if customers don’t like mobile consumer experience?
1/3 won’t return for business
What was the increase in Amazon revenue from 2011 to 2015?
Increase of 58 bn
What was the increase in operating profit for Amazon between 2012 and 2015?
1%
How much did Amazons ROCE increase between 2012 and 2015
5%
What is EDI?
Electronic data interchange, sending commercial documents electronically.
What is EFT?
Electronic funds transfer, making financial transactions electronically.
What percentage of online sales were mcommerce
51%
What percentage of sales were made in tablet or smartphone?
33% tablet, 18% phone
What did mike coupe of sainsburys say about the importance of ecommerce?
Retailers that will win in 2016 will be those that provide a stent on and offline experience.
What is the uk in terms of being an ecommerce trader?
3rd in the world
What is the average customer spend in the UK?
2nd in the world, average of £1,134
What percentage of online sales are made during Christmas?
19.3%
What did Asda predict for online sales?
Increase by 2018 to £36 bn
What percentage of the adult population used the Internet in 2000 compared to 2014?
27% in 2000, 92% in 2014
What percentage of adults bought something online in 2015?
76%
Four types of e commerce
b2b b2c c2c
What did built to last say about corporate culture?
A clear sustained culture is stronger than any as a factor in continued success
How many stores did Dominoes open in 2015?
21
how many orders for Dominoes are now made via their app?
> 50%
How much have Dominoes sales grown thanks to their app?
^15%
What is Milton Friedman’s shareholder value?
The only obligation of companies is to make money, the business of business is business
What is Elkington’s triple bottom line?
Profit, People and Planet. Businesses need to sustain over a ‘bottom line’ for these; CSR.
What is Handy’s 4 classes of culture?
Power: Concentrated, centralised
Role: everyone has assigned roles, bureaucracy, power comes from a person’s position
Task: Power comes from expertise, matrix
Person: people believe in themselves.
What is Schein’s layers of culture?
Basic underlying assumptions: intangible, not written down but simply exist
Espoused values: Core values, voiced by the company
Artifacts: Visual signs of an organisations culture i.e uniform.
How many cities and countries does Uber span over?
311 cities and 58 countries
what do employees say about Uber?
87% say they like setting their own hours and being their own boss
what is Uberpool?
Pledged to take 100,000 cars off the road by 2020, save environment CSR.
