Ecommerce

Question 1

What did JL group sales increase by?

Answer 1

5.1%

Question 2

What did online sales increase by for JL?

Answer 2

21.4%

Question 3

In the six week period leading up to Christmas what percentage of sales were made online?

Answer 3

40%

Question 4

How much did JL invest into ecommerce?

Answer 4

Half a billion

Question 5

What does JL predict will happen to online sales?

Answer 5

Overtake retail in 4 years

Question 6

What revenue did Amazon generate in 2015?

Answer 6

$107 billion 15* that of 2004

Question 7

During what period did Ebays net revenue double?

Answer 7

Between 2008 and 2013

Question 8

How many US visitors did ebay draw in 2014?

Answer 8

84 million

Question 9

What’s the forecast for big online shopping days?

Answer 9

Will increase. On singles day in November 11th alibaba reported sales worth $14.3bn, a 60% increase from previous year.

Question 10

What are other forecasts for 2016?

Answer 10

Most shopping journeys will be multi device (50% already).

8 out of 10 shoppers have a smart phone to help them shop, this will increase.

Question 11

How many downloads are there of the dominoes app?

Answer 11

10 million

Question 12

What was the increase in uk sales for dominoes?

Answer 12

10pc thanks to mobile

Question 13

When does JL offer free delivery?

Answer 13

> £50

Question 14

How many IT professionals are JL expected to hire?

Answer 14

500

Question 15

When did HMV collapse?

Answer 15

Jan 2013

Question 16

How many orders does JL distribution hub send out per day?

Answer 16

400,000

Question 17

What business did Amazon acquire to aid operations?

Answer 17

Kiva systems

Question 18

What is the average loss from computer attacks?

Answer 18

$2.7 million

Question 19

What was the average age of uk retailers logistics operations?

Answer 19

150 big retailers studied, age is 10.8 years

Question 20

What happens if customers don’t like mobile consumer experience?

Answer 20

1/3 won’t return for business

Question 21

What was the increase in Amazon revenue from 2011 to 2015?

Answer 21

Increase of 58 bn

Question 22

What was the increase in operating profit for Amazon between 2012 and 2015?

Answer 22

1%

Question 23

How much did Amazons ROCE increase between 2012 and 2015

Answer 23

5%

Question 24

What is EDI?

Answer 24

Electronic data interchange, sending commercial documents electronically.

Question 25

What is EFT?

Answer 25

Electronic funds transfer, making financial transactions electronically.

Question 26

What percentage of online sales were mcommerce

Answer 26

51%

Question 27

What percentage of sales were made in tablet or smartphone?

Answer 27

33% tablet, 18% phone

Question 28

What did mike coupe of sainsburys say about the importance of ecommerce?

Answer 28

Retailers that will win in 2016 will be those that provide a stent on and offline experience.

Question 29

What is the uk in terms of being an ecommerce trader?

Answer 29

3rd in the world

Question 30

What is the average customer spend in the UK?

Answer 30

2nd in the world, average of £1,134

Question 31

What percentage of online sales are made during Christmas?

Answer 31

19.3%

Question 32

What did Asda predict for online sales?

Answer 32

Increase by 2018 to £36 bn

Question 33

What percentage of the adult population used the Internet in 2000 compared to 2014?

Answer 33

27% in 2000, 92% in 2014

Question 34

What percentage of adults bought something online in 2015?

Answer 34

76%

Question 35

Four types of e commerce

Answer 35

b2b b2c c2c

Question 36

What did built to last say about corporate culture?

Answer 36

A clear sustained culture is stronger than any as a factor in continued success

Question 37

How many stores did Dominoes open in 2015?

Answer 37

21

Question 38

how many orders for Dominoes are now made via their app?

Answer 38

>50%

Question 39

How much have Dominoes sales grown thanks to their app?

Answer 39

^15%

Question 40

What is Milton Friedman's shareholder value?

Answer 40

The only obligation of companies is to make money, the business of business is business

Question 41

What is Elkington's triple bottom line?

Answer 41

Profit, People and Planet. Businesses need to sustain over a 'bottom line' for these; CSR.

Question 42

What is Handy's 4 classes of culture?

Answer 42

Power: Concentrated, centralised Role: everyone has assigned roles, bureaucracy, power comes from a person's position Task: Power comes from expertise, matrix Person: people believe in themselves.

Question 43

What is Schein's layers of culture?

Answer 43

Basic underlying assumptions: intangible, not written down but simply exist Espoused values: Core values, voiced by the company Artifacts: Visual signs of an organisations culture i.e uniform.

Question 44

How many cities and countries does Uber span over?

Answer 44

311 cities and 58 countries

Question 45

what do employees say about Uber?

Answer 45

87% say they like setting their own hours and being their own boss

Question 46

what is Uberpool?

Answer 46

Pledged to take 100,000 cars off the road by 2020, save environment CSR.