ECO Communications

Question 1

[HOW] Analyze internal and external stakeholders

Answer 1

Using techniques such as meetings, interviews, surveys/questionnaires

Question 2

[WHY] Analyze internal and external stakeholders

Answer 2

To identify stakeholder expectations, interests, and influence on the success of the portfolio

Question 3

[WHY] Create the aggregate communication strategy and plan

Answer 3

To enable effective communication to stakeholders

Question 4

[HOW] Create the aggregate communication strategy and plan

Answer 4

Determining methods, recipients, vehicles, timelines, and frequencies

Question 5

[HOW] Engage stakeholders

Answer 5

Through oral and written communication

Question 6

[HOW] Engage portfolio sponsors

Answer 6

To inform regularly of portfolio return on investment, key portfolio milestones, risks, costs, and schedule (Benefits and outcomes that meet the organization’s goals)

Question 7

[HOW] Engage portfolio governance

Answer 7

• To inform portfolio performance, governance decisions, change decisions, concerns of sponsors and governing body
• To make aware of all developments of consequence

Question 8

[HOW] Engage PMO

Answer 8

To notify all portfolio changes and portfolio needs (project progress, lessons learned, materials for future use)

Question 9

[HOW] Engage portfolio component teams

Answer 9

To notify all portfolio changes, risks, and issues

Question 10

[HOW] Engage contract management team (vendors, legal)

Answer 10

• To make aware of progress against contractual deliverables (project progress)
• To make aware of any changes to the contract including increased resource requirements (financial standings, contract impacts and changes)

Question 11

[WHY] Engage stakeholders

Answer 11

To ensure awareness, manage expectations, foster support, and build relationships and collaboration for the success of the portfolio roadmap

Question 12

[HOW] Maintain the communication strategy and plan

Answer 12

Evaluating current communications capabilities, identifying gaps, and documenting communications plan

Question 13

[WHY] Maintain the communication strategy and plan

Answer 13

To meet stakeholder requirements

Question 14

[HOW] Prepare and/or facilitate stakeholder understanding of portfolio management related processes, procedures, and protocols

Answer 14

Using organizational assets(e.g., information systems, training delivery methods)

Question 15

[WHY] Prepare and/or facilitate stakeholder understanding of portfolio management related processes, procedures, and protocols

Answer 15

To promote common understanding and application of the portfolio management process

Question 16

[HOW] Verify accuracy, consistency, and completeness of portfolio communication

Answer 16

Utilizing governance guidelines

Question 17

[WHY] Verify accuracy, consistency, and completeness of portfolio communication

Answer 17

To maintain credibility and satisfaction with all stakeholders

Question 18

Develop Communications Management Plan tasks

Answer 18

• Analyze Internal and External Stakeholders
• Verify Accuracy, Consistency, and Completeness of Portfolio Communication
• Create the Aggregate Communication Strategy and Plan

Question 19

Manage Portfolio Information tasks

Answer 19

• Prepare and/or Facilitate Stakeholder Understanding of Portfolio Management-Related Processes, Procedures, and Protocols
• Engage Stakeholders
• Verify Accuracy, Consistency, and Completeness of Portfolio Communication
• Maintain the Communication Strategy and Plan