Early Intervention System and Blue Team

Question 1

The Department’s EIS is a proactive program designed to identify and positively influence conduct or performance-related matters exhibited by individual employees.

Answer 1

The EIS is intended to be a positive approach for supervisors and managers to address work performance before it results in discipline, lawsuits, injuries, or other negative consequences. Program seeks to:

(1) Address problematic behavior at the earliest opportunity.
(2) Identify and develop risk management strategies.
(3) Enhance management’s oversight capabilities.
(4) Provide timely guidance to employees.
(5) Identify and implement appropriate intervention strategies.
(6) Provide a mechanism that allows employees to correct training deficiencies.
(7) Improve employee safety and professionalism.

Question 2

EIS is made up of __ parts.

a. 3
b. 2
c. 4
d. 10

Answer 2

b. 2

The first part will collect and analyze several objective job-related indicators to identify employees who exhibit certain defined behavioral patterns that, absent early intervention, often lead to a progression in disciplinary action. The second part will consist of intervention strategies designed to assist employees in a positive and constructive manner with the goal of avoiding the escalation of progressive discipline or other unfavorable consequences.

Question 3

What is the ultimate goal of the EIS program?

Answer 3

The ultimate goal of the EIS program is to support the employee’s career development by correcting behavioral patterns proactively through counseling, training, or other appropriate interventions.

Question 4

Blue Team

Answer 4

A web-enabled application available on the Department’s
Intranet homepage. Blue Team enables data input of early intervention criteria incidents by departmental supervisors and managers.

Question 5

EIS Review

Answer 5

When a threshold is reached, an employee’s direct
supervisor, in consultation with Area management, will conduct a review of defined indicator criteria and determine an appropriate intervention strategy.

Question 6

IA Pro

Answer 6

A specialized professional standards software suite capable of capturing a wide range of statistical information using the data gathered through Blue Team.

Question 7

Intervention Advisory

Answer 7

A notification through Blue Team that an employee

has reached a threshold level warranting review by departmental supervisors and managers.

Question 8

Intervention Strategies

Answer 8

A series of actions or steps designed and recommended by Area management and supervision to assist the employee.

Question 9

Performance Indicators

Answer 9

An event or incident that is used as an indicator that may trigger an intervention review.

Question 10

Statewide EIS Administrator

Answer 10

During implementation of this program, the commander of the Office of Risk Management (ORM) is responsible for oversight of the EIS program.

Question 11

Threshold

Answer 11

A pre-designated level that, when reached, will trigger an

intervention advisory.

Question 12

In addition to traditional observation of employees’ performance, supervisors and managers (should/shall) monitor the performance of employees under their command via the EIS.

Answer 12

Shall

An employee’s performance shall be subject to review by Area management when threshold levels for certain indicator criteria are met. Performance indicators used to identify circumstances warranting an intervention advisory can be found in GO 10.21, Blue Team and IAPro.

Question 13

The following events will be used to identify circumstances warranting an intervention advisory and supervisory review:

Answer 13

(1) Citizens’ complaints – three (3) in eighteen (18) months.
(2) Use of force – three (3) in twelve (12) months.
(3) Memoranda of Direction – two (2) in twelve (12) months.
(4) Censurable CHP 2 – two (2) in twelve (12) months.
(5) Positive written performance documents – two (2) in twelve (12) months.

Question 14

In order to develop the most effective intervention strategies, the following should be considered:

Answer 14

(1) Assignments during and immediately prior to the intervention advisory.
(2) The employees’ recent performance evaluations.
(3) Commendations, letters of appreciation, and awards.
(4) All complaints and findings.
(5) Training history.
(6) Use of force history.
(7) Any other information that may prove helpful in the overall evaluation. This may include contacting the employee’s current and prior supervisors.

Question 15

If, after review, no intervention is warranted, the employee’s supervisor (should/shall) verbally notify the employee of the fact that an EIS advisory has been received, reviewed, and no further action will be taken at this time. The employee will be advised regarding what events caused the advisory.

Answer 15

Shall

Question 16

Supervisors may document any performance-related issues in the employee’s monthly or annual performance appraisals if appropriate; however, no reference (should/shall) be made to EIS solely due to an employee meeting a threshold.

Answer 16

Should

Question 17

Employee personnel issues resulting from or contributing to threshold alerts are _______ to the extent permitted by law and will only be disclosed consistent with law and departmental policy.

a. sensitive
b. confidential
c. need-to-know
d. public

Answer 17

b. confidential

Question 18

Can Employees review their own EIS status?

Answer 18

YES
Employees may review their own EIS status at any time by requesting assistance from their supervisor, who will have access to the Blue Team database and will assist them in viewing their own information.

Question 19

Should it be determined that an intervention is needed, employees (should/shall) participate in the recommended intervention strategies.

Answer 19

shall

Examples:

(1) Review of related departmental policies.
(2) Coaching (a form of non-disciplinary counseling by the employee’s supervisor or other departmental resource).
(3) Career development activities, including training (e.g., individual training, complaint avoidance, verbal de-escalation, Emergency Vehicle Operations Course [EVOC], defensive tactics, cultural diversity, human behavior, stress management, conflict management, use of force).
(4) Referral to the Employee Assistance Program.

Question 20

Blue Team is a Web-enabled application available on the Department’s Intranet homepage. Blue Team enables data input of multiple pre-designated categories by
departmental supervisors and managers.

Answer 20

Blue Team will provide supervisors and managers with timely and accurate information on events occurring within their command.

Question 21

Encompassed in the BT application is the Early Intervention (EI) dashboard.

Answer 21

The EI dashboard provides supervisors and managers the ability to view an employee’s EI status currently assigned to their command. The EI dashboard should only be used as a threshold advisory tool for supervisors and managers.

Question 22

EI Dashboard is color coded

Answer 22

(1) Green indicates the employee is not nearing a threshold.
(2) Yellow indicates the employee is one incident away from reaching an identified threshold.
(3) Red indicates the employee has reached or surpassed an identified threshold. Red is the only indication which requires evaluation by Area management and/or supervision.

A change in incident color on the EI dashboard only occurs after the incident has been accepted into IAPro by Division.

The EI dashboard is to be treated as confidential in nature.

Question 23

It is necessary to restrict access levels within BT and IAPro to ensure confidentiality and integrity of sensitive and/or confidential information. The BT and IAPro access levels are as follows:

Answer 23

(1) Supervisors will have BT access in order to input and review incident data and view incident threshold status of employees within their purview.
(2) Area, section, and executive office command staff will have access to BT to input and review incident data and view the EI dashboard threshold status of employees within their purview.
(3) Selected Division administrative staff will have access to BT for the purpose of reviewing incidents submitted from the subordinate command to Division for approval. Each Division shall designate at least a primary and secondary IAPro coordinator who will have the ability to accept approved BT incidents into IAPro. The IAPro coordinators shall ensure alerts arising in IAPro are forwarded to BT. IAPro coordinators will have the additional responsibility of generating reports requested by subordinate command staff and/or Division command staff.
(4) Headquarters Office of Primary Interest (OPI) (i.e., Office of Risk Management, Office of Internal Affairs) will have incident-specific access to IAPro to review, track, and analyze data falling under their respective need-to-know purview.
(5) The Department shall designate an IAPro administrator to oversee and maintain the integrity of system access levels. The IAPro administrator and/or the
assigned designee will have full administrative access to BT and IAPro to run reports, perform maintenance, and purge data in accordance with departmental policy.

Question 24

Supervisors, managers, or other commander designees shall make a BT entry when any of the following incidents occur:

Answer 24

(1) Citizen complaints.
(2) Written performance documents, Positive and Negative, Internal and External (public)
(3) Incidents related to civil liability
- -Category A
- LEO Death
- In-custody Death
- Use of force resulting in serious injury/death
- PV/TC resulting in serious injury/death
- Special Relationship resulting in serious injury/death
- -Category B
- Intensional or accidental discharge of firearm, on or off duty
- Sensitive or complex internal investigation
- Critical incident which could affect employees moral/general welfare

—- other read GO. 10.21 page 4

Question 25

Narrative summaries shall be added to each incident in the second incident entry screen in BT.

Answer 25

Threshold and potential civil liability incidents which are not use of force incidents shall be described in detail, with a supervisory analysis of the incident included.

Use of force summaries shall be detailed enough to provide the specific reason for the contact, number of officers involved, description of location, type of force used, and follow up investigative steps taken (i.e., drug recognition evaluation, toxicological testing, etc.).

Use of force summaries shall not include a supervisory analysis of the incident.

Question 26

Who is designated as the IAPro Administrator?

Answer 26

The commander of Office of Risk Management will be designated as the IAPro Administrator. The IAPro Administrator and/or the assigned designee will set and
control IAPro access levels and workflow functionality within BT and IAPro.

Question 27

Blue Team and IAPro shall be evaluated on an ____ basis to review the overall effectiveness of the program.

a. annual
b. quarterly
c. bi-annual
d. monthly

Answer 27

a. annual

Question 28

Can employees view their IAPro/EI Dashboard?

Answer 28

Upon request, employees shall be given the opportunity to view their BT EI dashboard with a supervisor. Additionally, supervisors should provide employees with
a copy of their EI dashboard printout to review during the employee’s annual performance evaluation. Supervisors may document any performance-related issues in the employee’s monthly or annual performance appraisals if appropriate; however, no reference should be made to EIS solely due to an employee meeting a threshold. Entries in evaluations must be supported by observed performance.

Question 29

Risk Management Notification

Answer 29

GO 100.86 page 6

“Category A” incidents require immediate notification to the ORM via the Emergency Notification and Tactical Alert Center (ENTAC). ORM will provide ENTAC with a 24-hour call out list of personnel available for notification.
“Category B” type incidents are to be reported to ORM on the next business day.

Question 30

Use CHP271, CRITICAL INCIDENT RISK MANAGEMENT RESPONSE PROTOCOL DOCUMENTATION/MATERIALS CHECKLIST as a guide to important forms required in critical incidents

Answer 30

CHP271, CRITICAL INCIDENT RISK MANAGEMENT RESPONSE PROTOCOL

DOCUMENTATION/MATERIALS CHECKLIST