E3 - 9. Change Management I

Question 1

What 4 main things might cause a strategy to need to change?

Answer 1

1. Technological changes
2. Competitive pressures
3. Changing customer taste
4. Government legislation

Question 2

What are the 4 main internal triggers for change?

Answer 2

1. Changes in senior management
2. High staff turnover
3. Outdated working processes
4. Changes in organisational performance

Question 3

What are the 4 main external triggers for change?

Answer 3

1. Political and Legal Pressure
2. Changes in customer taste
3. Changes in competitors
4. Changes in economic cycle

Question 4

What 3 things does an organisation need to be a ‘change adept organisation’?

Answer 4

1. Imagination to innovate (new concepts)
2. The professionalism to perform (competence)
3. The openness to collaborate (connection)

Question 5

What are the 3 stages of change in Lewin’s model?

Answer 5

1. Unfreeze - dissatisfaction
2. Change (organise and mobilise)
3. Re-freeze (embed wow)

Question 6

What are the 3 Cs of successful change management?

Answer 6

1. Communicate
2. Consult
3. Counsel

Question 7

What are Balogun and Hope-Hailey’s 4 categories of change?

Answer 7

1. Adaptation (incremental realignment)
2. Evolution (incremental transformation)
3. Reconstruction (Big Bang Realignment)
4. Revolution (Big Bang Transformation)

Question 8

What are Beer and Nohria’s 2 theories of change strategy?

Answer 8

1. Theory E(conomic) - shareholder value, short term improvement and lack of employee focus
2. Theory O(rganisation) - improving capabilities, personal development, fail to make harsh decisions

Question 9

What are the 6 aspects of the cultural web?

Answer 9

1. Symbols & Titles
2. Power & Relationships
3. Myths & Stories
4. Control Systems
5. Organisational Structure
6. Rituals & Routines

Question 10

What are Mickinsey’s 7s?

Answer 10

Hard:
Strategy
Structure
Systems
Soft:
Skills
Staff
Styles
Shared Values