DT4 - Human Factors Handout

Question 1

Human factors can be broken down into 3 aspects:

Answer 1

• the job
• the individual
• the organisation

Question 2

In terms of human factors, what does the job cover?

Answer 2

• nature of the task
• workload
• working environment
• driving cab layout & controls

Question 3

In terms of human factors, what does the individual cover

Answer 3

• attitude
• risk perception
• personality
• skills
• competence

Question 4

In terms of human factors, what does the organisation cover

Answer 4

• work patterns
• workplace
• resources
• communication

Question 5

Why do people brake rules?

Answer 5

Errors:
- lack of knowledge
- lack of understanding of the rule
- failure to recognise rule applies

Violation:
- deliberately braking rule though they know it applies

Question 6

What are the mental factors in regards to human failure:

Answer 6

• Perception
• attention
• memory
• situational awareness
• decision making

Question 7

Difference between hazard and a risk

Answer 7

• Hazard: event/object/action that poses a risk
• Risk: potential consequence of hazard

Question 8

Four stages of the competence learning ladder

Answer 8

• unconscious incompetence
• conscious incompetence
• conscious competence
• unconscious competence

Question 9

3 mental functions drivers rely on to perform safety critical tasks

Answer 9

• perception
• attention
• memory