DSP II Unit 1 Flashcards
What are competencies?
Knowledge
Skills
Abilities
Needed to perform well on the job
Professionalism (4 C’s)
Character - recognize and respect differences.
Communication -
Customer Service - attitude and enthusiasm, problem-solving, conflict, resolution.
Connecting -
Character
Do we recognize and respect differences?
How are we the same?
How are we different?
Are we team players?
Communication
Effective listening
Verbal and non verbal communication
Use appropriate language and strategies.
Effective written language
Non- verbal communication
Customer Service
Attitude and enthusiasm
Problem solving
Conflict resolution
Connecting
Researching areas of interest
Networking
Interviewing
6 traits of a professional
- Specialized knowledge
- Competent
- Honesty & integrity
- Accountable
- Good self-regulation
- Look the part
Ethics (def)
Ethics are moral principles that govern a person’s behavior, and conduct
Code of ethics
A set of official standards of conduct that members are expected to uphold.
- provides a set of common ethical standards to guide decision making
NADSP
National alliance for direct support professional’s 
Purpose - to assist people who need support to lead self-directed lives and to participate fully in our nations communities.
Empowerment and participation is critical.
Acute vs chronic
Acute - illnesses generally develop suddenly and last a short time
Chronic - develop slowly and may worsen over an extended period of time—months to years.
Advocacy
Speaking up for your rights (self-advocacy) or the rights of others
Types of advocacy
- Individual advocacy
⚬ advocating for the person
you support
⚬ self-advocacy - person you
support advocates for
themselves - Systems-level advocacy
⚬ Working to change state or
national laws, local or
agency policies
⚬ Protests, letter-writing or
phone campaigns
Self-determination
People have the right to their
own choices and decisions.
HIPAA
Health Insurance
Portability and Accountability Act.
