Domain 5: Client Relations & Behavioral Coaching

Question 1

The 4 sections of NASM’s code of professional conduct

Answer 1

Professionalism, Confidentiality, Ethical / Legal, Business Practice

Question 2

Having an attitude and genuine interest in seeking a client’s perspective.

Answer 2

Active listening

Question 3

Can be answered in one word; yes or no.

Answer 3

Closed-ended (directive) question

Question 4

Allows client to give more information.

Answer 4

Open-ended (nondirective) question

Question 5

Repeating back to the client the meaning of what was just heard.

Answer 5

Reflecting

Question 6

Series of reflections to show depth of listening.

Answer 6

Summarizing

Question 7

Goals should be SMART:

Answer 7

Specific
Measurable
Attainable
Realistic
Timely

Question 8

Association and dissociation techniques, positive self-talk, psyching up, imagery, social support.

Answer 8

Cognitive-behavioral approaches

Question 9

Tangible, practical factors necessary to help a person achieve a goal.

Answer 9

Instrumental support

Question 10

Expressed through encouragement, caring, empathy and concern.

Answer 10

Emotional support

Question 11

Directions, advice and suggestions from the professional.

Answer 11

Informational support

Question 12

The availability of family and friends to exercise together.

Answer 12

Companionship support